Principle BMW of San Antonio

Professional and responsive. Greatly appreciated being able to take the car overnight to get more time in the vehicle to see if it was a good fit and we truly liked the optional Greatly appreciated being able to take the car overnight to get more time in the vehicle to see if it was a good fit and we truly liked the optional features on this model. Highly effective selling strategy! More

I could not understand the person talking in the Inspection Video!! Spoke fast and the microphone seems to close to his mouth. Is the inspection report in writing?? Inspection Video!! Spoke fast and the microphone seems to close to his mouth. Is the inspection report in writing?? More

Excellent service and location. Friendly staff. Beautiful facilities with a manicured property. Always a pleasure. Friendly staff. Beautiful facilities with a manicured property. Always a pleasure. More

Highly recommend. Working with Don was a pleasure. He listened to may needs and gave me everything I requested. Working with Don was a pleasure. He listened to may needs and gave me everything I requested. More

Juan was great during and after. He followed up after I received my car back to ensure everything was great. He followed up after I received my car back to ensure everything was great. More

Poor service culture, extremely slow and inaccurate service. I love BMWs, I own two, but hate having to go through Principle BMW to get them serviced. I am looking forward to the day when San Antonio service. I love BMWs, I own two, but hate having to go through Principle BMW to get them serviced. I am looking forward to the day when San Antonio gets two BMW dealerships. This could foster some healthy competition and improve service. Bad service at Principle BMW makes me think about switching brands and getting a different luxury car that will come with good dealership service like Mercedes, Lexus and others..... More

Quick to respond to my questions, clear explanation of problem/solution. Very professional. Been a customer for 12 years. problem/solution. Very professional. Been a customer for 12 years. More

This dealership has top notch employees. From Tyler who sold me the car, he was very helpful and professional to Kevin at finance who was also very helpful and wonderful. For service I was h From Tyler who sold me the car, he was very helpful and professional to Kevin at finance who was also very helpful and wonderful. For service I was helped by Rebecca and she was also wonderful. She paid attention to all my concerns and made sure to help me. She kept in touch with me throughout the whole process and the loaner car I requested was waiting for me upon arrival. I was very satisfied with her care and concern. I highly recommend Principle BMW at San Antonio. More

Excellent customer service and with dealing with the sales representative and finance officer. Treated like an individual with respect and consideration. sales representative and finance officer. Treated like an individual with respect and consideration. More

Very good service. Easy to make an appointment and great on time service. No hard pressure for an recommended service items. Comfortable waiting area. Easy to make an appointment and great on time service. No hard pressure for an recommended service items. Comfortable waiting area. More