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Principle BMW of San Antonio

San Antonio, TX

4.7
1,295 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,295 reviews

March 14, 2024

Recently had my airbag recall performed at BMW of San Antonio (Principal) and was greatly impressed by the customer service I received. The service advisor Michal Boehme was very knowledgeable and respon More

by Bob R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal Boehme
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hi Bob R, thank you for taking the time to leave a review for us at Principle BMW of San Antonio. We're happy we could meet your expectations!

March 14, 2024

Everything is perfect except that the car was ready at 6:30 pm instead as 5 pm as promise. Also, they charged 3% extra for using credit card More

by Su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hi Su, thank you for taking the time to leave a review for us at Principle BMW of San Antonio. We're happy we could meet your expectations!

March 13, 2024

Nick the sales person was super amazing and very helpful with the process. Thank you! More

by AL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick the sales person who is not in the lists above
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hi Al, thank you for taking the time to leave a review for us at Principle BMW of San Antonio. We're happy we could meet your expectations!

March 12, 2024

Special thanks to Kay and Yvonne for helping me thru the buying process, super friendly team easy to talk to More

by Dante M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kafele Starling, Yvonne Garcia
Mar 30, 2024 -

Principle BMW of San Antonio responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 12, 2024

Excellent customer service. I had a flat tire and was given the best care, possible. More

by Bmwgirl2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
March 12, 2024

Great service. I purchase 1 of their used vehicles I was ensured that it was safe and reliable to drive back to NYC. More

by Philljsmith81
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Lilley, Rolando Rocha
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hi Philljsmith81, thank you for taking the time to leave a review for us at Principle BMW of San Antonio. We're happy we could meet your expectations!

March 11, 2024

Juan Cantu is really professional and his sens of hospitality is remarkable,he cares about his customers and will always have theirs best interest In mind. More

by jacobfabien77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler greeted me ,he was really professional and was smiling , Juan Cantu
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hi Jacobfabien77, thank you for taking the time to leave a review for us at Principle BMW of San Antonio. We're happy we could meet your expectations!

March 11, 2024

Excellent automobile and dedicated workers who know their job. I have been gladly using this dealership for the past 17 years since moving from California, where I was first introduced to BMW and have been a More

by g.whitener
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Mar 30, 2024 -

Principle BMW of San Antonio responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2024

Good job by Don W. Sold me a nice car and explained all details. Then delivered. More

by rpalmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Wilkinson
Mar 30, 2024 -

Principle BMW of San Antonio responded

Rpalmer, we are so pleased you enjoyed your visit to Principle BMW of San Antonio!

March 08, 2024

Had an great experience here. Ramone was my salesman and he was very knowledgeable about the vehicle he wasnot pushy at all when it came down to making a deal, which made the enti More

by calebhill98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Lilley, Ramone Williams
Mar 30, 2024 -

Principle BMW of San Antonio responded

Calebhill98, we are so pleased you enjoyed your visit to Principle BMW of San Antonio!

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