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Principle BMW of San Antonio
San Antonio, TX
1,397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,397 reviews
September 12, 2024
Dealership did not honor pre-negotiated pricing with the TrueCar online partnership; they tried to charge over $2k more. Also the advertised Principle-Certified preowned car that I bought was delivered to m TrueCar online partnership; they tried to charge over $2k more. Also the advertised Principle-Certified preowned car that I bought was delivered to me with the same issues that were promised to be fixed before delivery. Sadly, I am still awaiting resolution and have been disregarded by the salesperson and the dealership management. It’s been almost a month with this situation. Worst auto purchase experience ever! More
by MamaB14
Employees Worked With
Tevin Nance
September 09, 2024
Great service managers. Very professional. My service manager Andrew was very professional and assisted me all throughout my visit. Very professional. My service manager Andrew was very professional and assisted me all throughout my visit. More
by foremen.might_0k
Employees Worked With
Andrew
September 06, 2024
I had a good experience mainly because of Carlos . He was very helpful and informative. Even answered any questions I had on a promptly manner days after I purchased a car. He was very helpful and informative. Even answered any questions I had on a promptly manner days after I purchased a car. More
by Riosjoey11
Employees Worked With
Carlos Villamil
September 02, 2024
Very good service manager (Rasario)and new car sales manager (Wilkerson) that I use. Not thrilled about charging the consumer 3% if they use credit card to pay for any maintenance work done. manager (Wilkerson) that I use. Not thrilled about charging the consumer 3% if they use credit card to pay for any maintenance work done. More
by rcbboerne
Employees Worked With
Dan Wilkerson, Yvonne Garcia, Alamd Rosario, Kevin Fitzgerald
August 26, 2024
Pete was our salesman and he was amazing and extremely attentive. He answered all of our questions with patience and knowledge about the vehicle! attentive. He answered all of our questions with patience and knowledge about the vehicle! More
by Daliamartinez
Employees Worked With
Pete was our salesperson, he was amazing I give 5 stars!!!
August 24, 2024
San Antonio bmw is the best service dealer we have ever experienced! Kristian Chen is the best! We love her. She is so knowledgeable and her follow through is 5 stars! experienced! Kristian Chen is the best! We love her. She is so knowledgeable and her follow through is 5 stars! More
by Bc
Employees Worked With
Kristian Chen
August 22, 2024
Super clean facility. Work is completed in a reasonable amount of time and at a fair price. My service writer, Armand Rosario, did a great job keeping me informed and was Work is completed in a reasonable amount of time and at a fair price. My service writer, Armand Rosario, did a great job keeping me informed and was professional throughout the process. More
by Turquoise_orchid
Employees Worked With
Alamd Rosario
August 21, 2024
Well done on your service department set up very convenient in drop off area service advisor very keen on getting any and all information needed convenient in drop off area service advisor very keen on getting any and all information needed More
by day.charlotte
Employees Worked With
Andrew
