
Principle BMW of San Antonio
San Antonio, TX
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Ryan Watson is, hands down, the most attentive service rep I’ve ever encountered!! I really appreciate the time he took to explain the process to me every step of the way. And he was always a delight to t rep I’ve ever encountered!! I really appreciate the time he took to explain the process to me every step of the way. And he was always a delight to talk to! My BMW experience has been a 10/10 so far! More
My experience was a great one, I had my battery changed out, my rep Alamd was great and very knowledgeable, he is a great asset to the BMW company out, my rep Alamd was great and very knowledgeable, he is a great asset to the BMW company More
Polite, professional, great customer service, like that I great recommended service but not heavy upsell. Service waiting area is very comfortable & spacious. No complaints at all! great recommended service but not heavy upsell. Service waiting area is very comfortable & spacious. No complaints at all! More
Unfortunately my experience was not pleasant. Wait time just to drop off my vehicle was an hour from my scheduled appt. This was an inconvenience to my Saturday plans. Wait time just to drop off my vehicle was an hour from my scheduled appt. This was an inconvenience to my Saturday plans. More
Excellent service from a quality BMW dealership. The service advisor kept me informed throughout the process of analysis of the problem and the solution. Thanks to my service advisor! The service advisor kept me informed throughout the process of analysis of the problem and the solution. Thanks to my service advisor! More
The digital systems used to communicate with customers are not user friendly. Difficult to communicate with service advisors. Voice mail boxes full. Loner cars not available for warranty service issues. are not user friendly. Difficult to communicate with service advisors. Voice mail boxes full. Loner cars not available for warranty service issues. More