Principle BMW of San Antonio

BMWs are premium cars but this dealership lacks premium service. Service employees need monitoring as some are very rude and unhelpful. Heard complaints from two other people when checking out. I had to fi service. Service employees need monitoring as some are very rude and unhelpful. Heard complaints from two other people when checking out. I had to file a complaint as my car interior was left dirty after repair. It was not easy to get a managers attention. When I advised the person in service I was returning my car at request of the manager, his response was “What mgr, we have three?!” I was also asked to provide proof of my communication with mgr via email.My next car will not be a BMW. More

Sincerely expected more than carmax level service from a company that brags about being the top. Morals and ethics just are not the strong suit in San Antonio I guess. I asked specifically about the wiper company that brags about being the top. Morals and ethics just are not the strong suit in San Antonio I guess. I asked specifically about the wipers and fluids being inspected. I was lied to. I know I was lied to because it has been 14 days and the rear wiper leaks water all on the inside of the trunk. This is really something that should have been addressed. While we may have been told there wasn't a warranty we were not informed of issues that would need attention within the first 14 days. Couldn't even get to 30 days. Disgusting practices. Liars, theives, and after the conversation of family with both Yvonne and Brad I wouldn't trust them with my children's safety when neither could be bothered to even want to be around their kids. I regret my previous review full of praise and hope. More

Amazing customer service from BMW ! My service advisor Michal Boehme has taken care of me and always gone above and beyond for me ! She is the heart of BMW service and sets a very high My service advisor Michal Boehme has taken care of me and always gone above and beyond for me ! She is the heart of BMW service and sets a very high standard . For that reason I will be a loyal BMW client for life ! More

I never expected such royal treatment when purchasing a used car. Pete Hinkel went out of his way to make my long trip from Connecticut well worth my while. used car. Pete Hinkel went out of his way to make my long trip from Connecticut well worth my while. More

Very nice staff huge selection and they were very accommodating. For as big as this dealership is, I was pleasantly surprised at how attentive they were. accommodating. For as big as this dealership is, I was pleasantly surprised at how attentive they were. More

Out of State buyer, I really appreciate the communication from the beginning to the end. Everything was done according to what has been said. This is my second purchase after a 8 years gap with the same exce from the beginning to the end. Everything was done according to what has been said. This is my second purchase after a 8 years gap with the same excellent experience More

Fast, easy, honest, and intelligent service with a commitment to customer service. Exactly what you would expect from a luxury German car manufacturer. commitment to customer service. Exactly what you would expect from a luxury German car manufacturer. More

Brendan in the Service Department was attentive, professional & polite. A great experience over all. He followed up with me promptly. professional & polite. A great experience over all. He followed up with me promptly. More

Love my 2024 X3! ! Hanh and Eddie were fantastic! They really made the whole experience easy and fun. Kevin, in finance, was great as well! The entire experience was j ! Hanh and Eddie were fantastic! They really made the whole experience easy and fun. Kevin, in finance, was great as well! The entire experience was just awesome and I never felt pressured to make a decision I wasn’t ready to make. 10/10 would recommend Principle BMW! More

We had a Pleasant purchase. Our salesperson Taylor Reeves, she is very friendly and patience. Our salesperson Taylor Reeves, she is very friendly and patience. More