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Principle BMW of San Antonio

San Antonio, TX

Overview
Reviews
Vehicles
4.6
1,320 Reviews
Call Dealership (210) 732-7121
View Awards

15507 I-10 West

San Antonio, TX

78249

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Showing 1,320 reviews

June 17, 2024

Principle is a very friendly & efficient company. My car was taken care of quickly & expertly. I would recommend them to everyone. They get my highest rating. More

by Manuel E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Peters
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Jun 20, 2024 -

Principle BMW of San Antonio responded

Hi Manuel, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

June 14, 2024

Great service and very professional. They are about making the car pursing experience wonderful and elite. More

by Jerry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco
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Jun 15, 2024 -

Principle BMW of San Antonio responded

Hello Jerry, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2024

Thank you Brendon Cassel for keeping me posted about my car while it was getting the 1200 mile oil change Chrisyine More

by cowgirl363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Cassel
Report | Print
Jun 13, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2024

Every member of the staff, from the time you pull up to the time your service coordinator greet you, is extremely friendly and professional. Every time I’ve been there they go above and beyond to make you More

by xyourheadlights
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Pantoja
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Jun 13, 2024 -

Principle BMW of San Antonio responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Principle BMW of San Antonio

June 08, 2024

Shawn, the service advisor, was very unprofessional. NEVER replied to texts or return phone calls. Terrible experience with Principle dealership. Overcharged us. Just a sleazy place. Not impressed at al More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Youb (??)
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Jun 20, 2024 -

Principle BMW of San Antonio responded

Thank you for the feedback. We are sorry to hear that you had a poor experience with Shawn. We pride ourselves on providing exceptional care to all of our guests, and would love more specifics on this visit if you are willing to provide them. Please contact me directly at 210-247-2030 if you would be willing to provide more context to your review. Aaron Calvert Fixed Operations Director

June 07, 2024

My vehicle always gets food service. Unfortunately this time my service rep was slow to respond d didn't give me updates on my vehicle unless I called. Kept my car overnight and told me More

by beliab2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan
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Jun 20, 2024 -

Principle BMW of San Antonio responded

Thank you for providing us with your feedback. We are very sorry that this visit did not compare to previous experiences. We will use your feedback to improve for future visits.

June 07, 2024

Drop off for service was cumbersome, time consuming. Pick up was even more so. Porters, cashiers, extremely rude and could not answer simple questions. Systems in place seem not to serve customers but o More

by carolemerrill6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alamd Rosario
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Jun 20, 2024 -

Principle BMW of San Antonio responded

Thank you for your feedback. We are very sorry that you had such a poor experience with our staff and processes. We will utilize your feedback to improve for the future.

June 06, 2024

Very courteous and professional staff. Comfortable waiting area. Very streamline processing for appointments..minimal wait time More

by lindamatullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Abraham, Ryan Watson
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Jun 08, 2024 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 04, 2024

Very professional and courteous. Long time BMW owner, and enjoyed working with the sales rep Coach Makovic. More

by j.m.oliver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coach Makovic
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Jun 07, 2024 -

Principle BMW of San Antonio responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

June 03, 2024

This is the first time in 2 yrs I was able to get a loaner. The car wash is usually broken or it's too busy to get washed. More

by gba2026
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Cassil
Report | Print
Jun 07, 2024 -

Principle BMW of San Antonio responded

Thank you for your feedback. We are happy that you were able to get into a courtesy vehicle; we do always try to accommodate for anything above and beyond minor maintenance visits. We cannot argue with the fact that over the last several months we have been struggling to keep the car wash in operation. We have made a multitude of repairs over the last couple of months and we are optimistic that it is back in working order. Thank you again for the 4 stars.

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