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Principle BMW of San Antonio

San Antonio, TX

4.6
1,320 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,320 reviews

June 27, 2024

I like going go this dealership for service. They greet me promptly and my service manager knows me and my vehicle so I get the service I need without any pressure to add additional services. More

by Rsnsatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Jun 28, 2024 -

Principle BMW of San Antonio responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 24, 2024

Excellent service advisors including current one, Ryan Watson. Video survey of vehicle could be improved. More

by Kunaur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Jun 26, 2024 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 23, 2024

Mr. Rosario has always been very professional and on time And I think he’s a great asset to the company More

by Leonides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Jun 23, 2024 -

Leonides responded

Mr. Rosario has always been on time and very professional. I think he’s an asset to your dealership.

Jun 26, 2024 -

Principle BMW of San Antonio responded

Hello Leonides, thank you for your kind review; we are happy to pass along your comments to Rosario here at Principle BMW of San Antonio! We are always more than happy to assist you if anything else comes up. Take care!

June 21, 2024

I really like the service and how much they care. Ryan Watson is outstanding and a very knowledgeable service advisor. More

by terry.lee.braddock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Jun 22, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. If you have any further questions, please give us a call. We're always happy to help!

June 18, 2024

terrible experience. it took them over 3 hours to bring our car to us all they had to do was put a tire on and a fender liner which should take a total of 10 min maximum. More

by tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Coto, Albert Saenz, Rhaudell Cordova, Alamd Rosario, Anthony Baerga, Ryan Mararac, Juan Cantu, Emmanuel Colon, Antonio Martinez, Paublo Gallardo
Jun 20, 2024 -

Principle BMW of San Antonio responded

Tanner, thank you for your feedback. With no information to go off of it is hard for us to decipher where we dropped the ball on this visit specifically. If you would be willing to fill us in on the specifics of your visit please contact me directly, and I will see what I can do to improve our process for your future needs. Regards, Aaron Calvert Fixed Ops Director 210-247-2030

June 18, 2024

Service was great! My service advisor Richard ensured my questions were answered and I was kept in the loop throughout the duration my car was being serviced at BMW. More

by stephanieelizabethluna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Jun 19, 2024 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2024

Excellent service They kept me informed of process all the time and even gave me a loaner to drive More

by manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Jun 20, 2024 -

Principle BMW of San Antonio responded

Hi Manny, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 17, 2024

Excellent customer services. I always bring my car here for everything my car needs. Trust on there knowledge. More

by Dpnevarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Negron , Anthony Baerga
Jun 20, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2024

Great Staff. Friendly and fast service from appointment start to finish. Scheduled service updates provided via text meassage link from technician. Comfortable wa More

by Beaman74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Negron
Jun 20, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2024

Don Wilkinson, my exceptional sales advisor at San Antonio BMW, consistently puts me at ease during vehicle purchases. The process is effortless, offering valuable feedback on my selections. I highly More

by LaTasha F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Wilkinson
Jun 20, 2024 -

Principle BMW of San Antonio responded

Hi Latasha, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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