Principle BMW of San Antonio

Through the car buying process I had several people who were tending to my questions. This was great as the main sales person who I was working with was not always available. Everyone was very professional were tending to my questions. This was great as the main sales person who I was working with was not always available. Everyone was very professional in action and appearance. I am giving them an overall rating of a 5 because very few places make me feel the way I feel when I walk into this dealership. It is truly a great service experience. More

My experience at the BMW dealership in San Antonio was excellent! Sometimes going into a luxury car dealership you can get a sense like you don't matter but not here! My sales person was so amicable and e excellent! Sometimes going into a luxury car dealership you can get a sense like you don't matter but not here! My sales person was so amicable and easy going. He listened to all my needs and quickly found options for me. He also worked out a great plan once he found my perfect BMW. He made it a painless, easy, fun experience. More

Our visit to the dealership was exceptional. The inventory was impressive. Victor Garcia was great and very thorough in explaining the features of the vehicle we purchased. My daughter loves the car inventory was impressive. Victor Garcia was great and very thorough in explaining the features of the vehicle we purchased. My daughter loves the car and I would most definitely recommend the dealership as well as Victor to everybody I know. As a matter of fact our neighbor stopped by to look at the vehicle, loved it and I told him to go visit Victor. We will be looking at another vehicle for one of my other daughter's next year and will most definitely stop by again. More

My initial experience was pleasant and each dealing I have had with folks at this Dealership has been marked with maturity and professionalism. Mike King stepped well above the average to show courtesy have had with folks at this Dealership has been marked with maturity and professionalism. Mike King stepped well above the average to show courtesy, care and concern to an old man buying a young man's car. I feel very comfortable recommending the BMW Dealership of San Antonio for sales and service. Well Done!!!! My Thanks, Dr. Jim Burk 21 March 2013 More

I love doing business with BMW of San Antonio. There staff is excellent and well trained to keep there customers happy. Once you have done business with Bmw of SA you will never be satisfied with any ot staff is excellent and well trained to keep there customers happy. Once you have done business with Bmw of SA you will never be satisfied with any other car dealership. I have always been well taken care of from every department here. More

Madison Rodery was outstanding, would recommend her to all my friends. This is my 5th BMW and my service advisor Andrew Kim is also outstanding. The two of them need to be cloned. all my friends. This is my 5th BMW and my service advisor Andrew Kim is also outstanding. The two of them need to be cloned. More

This is the first time I had ever bought a car by searching the internet, email a request for more information, and asked for a good deal on the price of a Certified PreOwn 2012 BMW 528i. I have to s searching the internet, email a request for more information, and asked for a good deal on the price of a Certified PreOwn 2012 BMW 528i. I have to say that is the best stressful free process I had ever had in purchasing a car from a dealer. Tim emailed me back the next day to confirm a price, I submitted the loan application on San Antonio BMW website, and he called me back with the details. I scheduled an appointment to pick the vehicle. When I arrived, the paperwork were ready for my signature and the vehicle had been washed and waxed. Tim even took the time to help familiarize myself with all of the functions and operations of the vehicle. The whole process was seamless and totally stress free. I was in and out of the dealer in about 2hrs, mostly because of the paperwork and agreement were done by email, text, and phone discussion. I had the best experience at the San Antonio BMW dealership than I have ever had in purchasing a vehicle at a dealership before and Tim did an excellent job with the customer service. As we know, BMW vehicles sell itself, but Tim and the San Antonio dealership makes the online selection & purchasing process a "BMW experience" to enjoy. The experience puts a whole new name in purchasing a BMW from the San Antonio dealership. It was, quite frankly, the "best"experience I have had in purchasing a vehicle. I'm still sharing the experience with my friends, family, and colleague months after taking delivery of the vehicle. I will definitely be back to purchase next BMW from the San Antonio dealership. More

Took my X3 in because oil senor monitor was out and the fasten seatbelt light chimes and lights up even though all seat belts are fastened. They first had the car for 4 days and fixed the oil monitor. The fasten seatbelt light chimes and lights up even though all seat belts are fastened. They first had the car for 4 days and fixed the oil monitor. They said they couldn't get the seatbelt thing to reproduce. On the way home realized that the windshield wiper fluid was not working and low and behold the seatbelt chime starts in again. I took it back, this time they have it for 10 days. Fix the washer fluid sensor and said they couldn't get the seatbelt to reproduce. I drive my car home and the very next day the seatbelt chimes again. I understand that ever brand of car has issues. However, when you purchase a brand like BMW you expect a little more. I am a women and it is very frustrating when I am told the problem is the way I am driving the car. I'm sorry, I call xx. Really??? I have heard horror stories about the service department and almost didn't purchase the BMW because of the things I have heard about BMW San Antonio. But, I thought, how often will I have to deal with the service department... that was a joke. Now I see it first hand. I must say, Ivan was respectful and tried to help. After having the car for 10 days and it still not being fixed the service manager Chuck got involved. This guy does not need to be working in customer service. He was rude and got pretty nasty with me. He was respectful to my husband but not to a women. I guess because I have a xxxxxx, I know nothing about cars. I will most likely purchase BMW again because I love my car. However, I will NOT deal with BMW San Antonio again. They are a mess there and could really take some lessons from the Lexus, Mercedes, and Infiniti dealers. More

It was my daughter's 16th birthday and I wanted to surprise her with a new 2009 Mini Cooper. Our salesman (Alex) was great, he personally went out of his way to help me surprise my daughter by bringi surprise her with a new 2009 Mini Cooper. Our salesman (Alex) was great, he personally went out of his way to help me surprise my daughter by bringing her new Mini to our favorite restaurant with a big bow on the top of the car. This is where the positive experience ends! The first time my daughter had to bring her car in for her first free service they tried to talk her into buying a special oil additive; not trusting this, she called me and I told her definitely not! This happened numerous times when she would bring her car in for the free service. Once they even tried to charge her for new windshield wipers and when she stated that this was covered under the free warranty, they stated to her, "those are for the standard wipers, these are the ultimate wipers"! Well I'm glad my daughter listened to me over the years, because she laughed and told them, "I don't think so"! Another thing, the service department would always say they would call her when the car was ready to be picked up, but they would never call; she would always have to call them. Then when the car's warranty finally ran out the "brake service" light came on. My daughter called and made an appointment to have a complete diagnostic check done. She brought the car into service and talked to Benjamin. She instructed him not to make any repairs until they called her first. Well, of course they never called her and when she called them they said the car wouldn't be ready until 6:00 PM. When she arrived they told her all the problems with the car and that it was going to cost about $1800 to have everything fixed. They then asked her for authorization to make the repairs. She informed them that she didn't have that kind of money right now and didn't want to put it on a credit card; so she said she would bring the car back at a later date. Well she finally saved the money, made an appointment, and brought her Mini back to the dealer; again they (Benjamin) said he would call her when it was finished. After 5 hours, my daughter called and they said they didn't have the parts for the brake job! I couldn't believe it, a BMW/Mini dealer didn't have the parts for a simple brake job! On top of that, they never called her and told her this. It took 5 hours of the car sitting there at the dealership and then my daughter had to call them! She decided enough was enough; she took the car to "Brake Check" who had the parts and did the brake job in a little under 2 hours. I would not recommend this BMW/Mini dealer to anyone; especially the service department. However, is it worth it to have a pleasant sales experience and then find out that your service experiences will always be a nightmare! More

The salesperson was extremely friendly when he was bargaining for my money, and applied pressure in a very "velvet hammer" sort of way. I allowed myself to be talked into a purchase (my baaaaad!!!); h bargaining for my money, and applied pressure in a very "velvet hammer" sort of way. I allowed myself to be talked into a purchase (my baaaaad!!!); however, I did get what seemed like a fair deal. Linda Smith in finance was superb. While I cannot recommend the dealership based on my buying experience, I would say if you're going into this there anyway, have your wits about you. You will need all your stamina and clear-headedness so as not to be unduly persuaded. I have not used their service department yet; thankfully, this vehicle came with free maintenance for the duration of my lease. When the lease is over, I will take the car back and never get another - at least not there. More