Principle BMW of San Antonio

Poor service, too busy I took my bmw 535i to have back brakes repaired as they were making a noise when brakes applied. Since I don't live in San Antonio, I had to trailer I took my bmw 535i to have back brakes repaired as they were making a noise when brakes applied. Since I don't live in San Antonio, I had to trailer it into the service dept and couldn't find any parking and the service bays were all backed up. Over the next week, they replaced the brake pads, rotors, and sensor at $$$$ and I picked up the car the following Saturday. About two weeks later the car was making the same noise and was asked to bring it in and they would look at it. I trailered it in again this past week and they cannot hear the thumping noise from braking. It is frustrating not having a bmw dealership in San Angelo and having to trailer it to San Antonio and them not get it fixed correctly. It is also very hard to talk to anyone in the service department due to the volume of cars being serviced. More

Recent 535i Purchase I purchased a new 535i through Josh Barraza, Sales and dealt with Josh Roberts, BMW Genius for the accessories. By far, the overall experience was OUT I purchased a new 535i through Josh Barraza, Sales and dealt with Josh Roberts, BMW Genius for the accessories. By far, the overall experience was OUTSTANDING!!!These two know their stuff and made the transactions seamless. Extremely satisfied...thanks guys! Give them a raise!!! More

Great service! Josh made me feel super comfortable with my purchase, he knew a lot about cars, was super nice, and made the car buying process so easy. Josh made me feel super comfortable with my purchase, he knew a lot about cars, was super nice, and made the car buying process so easy. More

Awesome experience with BMW San Antonio Great Service and Great experience with Josh. Will recomend him to anybody interested in purchasing a new vehicle. Very patient, polite and gave us a Great Service and Great experience with Josh. Will recomend him to anybody interested in purchasing a new vehicle. Very patient, polite and gave us a great deal! More

Exceptional service I came in from out of town and purchased a used bmw from josh barraza. Josh assisted me in a very professional and courteous manner and helped make th I came in from out of town and purchased a used bmw from josh barraza. Josh assisted me in a very professional and courteous manner and helped make the car buy experience a good one by helping me pick the car that matched my everyday needs. Next time it's time to purchase another vehicle I will be back at BMW of San Antonio. More

I wish we had another dealership in san antonio Be advised... If you are buying a new car this dealership is ok. But for service is my worst experience of all time. I exclusively drive bmw and had Be advised... If you are buying a new car this dealership is ok. But for service is my worst experience of all time. I exclusively drive bmw and had 6 BMWs. I took my car for a routine service and they found a "oil leak", they returned the car 1 week later with a "check engine" light on. 6 weeks later, and after changing multiple parts to "see what works" they returned the car. My advisor confessed that they sometimes can't handle complex M engines. They still charged me an absurd amount for all the labor and parts while they did their trial an error. I will never take my car here ever again. I will drive to Houson or Austin or ALASKA before I take my cars to this horrible place. Please review other people's comments before you here! More

5-Star Experience! Matt and Vanessa worked quickly to get me into the vehicle of my dreams. They were very attentive to my wants and needs and got me the best value on m Matt and Vanessa worked quickly to get me into the vehicle of my dreams. They were very attentive to my wants and needs and got me the best value on my trade-in. Typically a dreaded experience, the car buying process with BMW of SA was hassle-free. Thank you for the excellent customer service! More

Fantastic experience I went into the dealership not expecting to purchase a new car, but with the help from Vanessa I ended up leaving with a new 320. Loved my experience I went into the dealership not expecting to purchase a new car, but with the help from Vanessa I ended up leaving with a new 320. Loved my experience with Vanessa and BMW San Antonio, and I love my new car! More

A purchase as fast as the car!! Kevin Clarke and Josh Barraza were awesome from start to finish. On a Saturday at the end of the month I was dreading the trip to the dealership but Kevin Clarke and Josh Barraza were awesome from start to finish. On a Saturday at the end of the month I was dreading the trip to the dealership but these gents quickly turned my day around. From the minute I walked in they both sprung in to action and had me out the door in my new ride in no time. Love my first M car and my first experience with BMW Of San Antonio. More

Great experience! I normally hate looking to replace my car; however, Don Wilkinson made turned this ordeal into such a pleasant experience. He was so helpful in assist I normally hate looking to replace my car; however, Don Wilkinson made turned this ordeal into such a pleasant experience. He was so helpful in assisting and extremely patient with me in answering every question I had. A reAllygood salesman! More