Principle BMW of San Antonio

Service experience I purchased a new 2016 535i BMW and saw condensation in both headlights after a heavy down pour of rain, the same day of purchase. Additionally, ther I purchased a new 2016 535i BMW and saw condensation in both headlights after a heavy down pour of rain, the same day of purchase. Additionally, there was obvious burnt smell. I contacted my sales advisor the same day and he assigned Ricky to be my service advisor. Ricky contacted me the following day and was very attentive with my concerns. There was a hiccup when vehicle was dropped off under the care of another service advisor (Jose Rodriguez) since Ricky was not available. Upon pick up of vehicle, Ricky provided great service. More

Excellent Service! Ricky Barrow in service takes great care of my families vehicles! He's an excellent service advisor. Be sure to request him for your next service app Ricky Barrow in service takes great care of my families vehicles! He's an excellent service advisor. Be sure to request him for your next service appointment! Josh G. More

Check engine sensor issues Ricky is the best rep I've ever dealt with there or at any dealer including my 5 years living in Germany. Super fast communications and a perfect 10 i Ricky is the best rep I've ever dealt with there or at any dealer including my 5 years living in Germany. Super fast communications and a perfect 10 in customer satisfaction. I don't want to deal with anyone else!! Solved my issues to great satisfaction. Thanks Ricky! More

Great European Delivery Experience with BMW San Antonio I highly recommend BMW of San Antonio for your next BMW purchase especially if you are doing European Delivery. They understand the program and the p I highly recommend BMW of San Antonio for your next BMW purchase especially if you are doing European Delivery. They understand the program and the process. The sales rep that I dealt with Josh Barraza was knowledgeable and easy to deal with. We agreed to a competitive price very quickly and then proceeded to work all the details for European Delivery. I was kept up to date by Josh on the status of my build and when it was time to finalize all the paper work it was painless without any hassles. This is the 5th BMW that I have owned, and the 2nd European Delivery that I have done and it won't be the last and I would definitely look forward to working with Josh and BMW of San Antonio for my next one. More

Will not buy another BMW We have owned a BMW and would like to purchase another one. BUT we will NOT! It's a shame that BMW of San Antonio doesn't care for their customers AFT We have owned a BMW and would like to purchase another one. BUT we will NOT! It's a shame that BMW of San Antonio doesn't care for their customers AFTER the sale! The service is terrible! More

Excellent Process..........!! Leased an X5 a couple of months ago. Could not be happier with the process leading up to this lease. Especially enjoyed the paperwork process only tak Leased an X5 a couple of months ago. Could not be happier with the process leading up to this lease. Especially enjoyed the paperwork process only taking 20 minutes. That is always the worst part of car buying (in my opinion) and it was painless. The car was delivered as promised and our Sales Advisor's did a great job covering the detail's of the car before we drove off of the lot. This is not our first lease from BMW of San Antonio, but I do feel things have improved much since Principle took over. It was also confirmed that they will be building a new Dealership over around I10 & 1604 which will be much larger and state of the art............!! More

unless you have a+ credit don't waste your time I recently visited this dealership because They had a used vehicle I fell in love with. First, I am a young looking 31 year old woman. So, the sale I recently visited this dealership because They had a used vehicle I fell in love with. First, I am a young looking 31 year old woman. So, the salesman spoke to my mom directly even though we both corrected him several times. Also, there was 2 paint issues on the car that they did not disclose online and would not compromise AT ALL to fix. Lastly, they are only interested in going through BMW financial and I mentioned my credit union and personal bank several times and the salesman attempted to talk me out of financing anywhere else. When he gave me prices after running my credit it was only from bmw financial. I knew my credit union would give me a better interest rate but was not given an option to go that route. Instead I was told they would have to put the car back up for sale. If you want options and to not be treated like a customer wasting their time then don't go here. BMW financial is the highest APR Option I've been quoted. And they say they sell the best cars then show you a car with a paint issue that would require repainting the entire front fender aand basically look at you like "what did you expect? You buy the car and that paint issue will be YOUR issue!" More

sorry I went there It took them three weeks to get my car back when I took it in. Service would not text me back on how the car was doing. I had my air-conditioner fixed It took them three weeks to get my car back when I took it in. Service would not text me back on how the car was doing. I had my air-conditioner fixed More

Great Service! I purchased my car with Kevin a few months ago and have nothing but good things to say about the experience. He was knowledgable, very nice and made e I purchased my car with Kevin a few months ago and have nothing but good things to say about the experience. He was knowledgable, very nice and made everything really easy. I will be going back to him again. More

Satisfy with my purchase. I would like to recommend Josh Barraza for be helpfully and an excellent experience when I make my last purchase (320i) in BMW of San Antonio Tx. I would like to recommend Josh Barraza for be helpfully and an excellent experience when I make my last purchase (320i) in BMW of San Antonio Tx. More