Principle BMW of San Antonio

My best car buying experience ever My 5 star rating is based on the exceptional service provided by Biju Pillai This was by far the best car buying experience I have ever had. Biju Pill My 5 star rating is based on the exceptional service provided by Biju Pillai This was by far the best car buying experience I have ever had. Biju Pillai listened to exactly what I wanted, worked around my schedule, and made the process as painless as possible. I am completely satisfied with my purchase and the entire experience. Based upon the incredible experience Biju Pillai provided, I will definitely be a long time customer of BMW of San Antonio. I will also be referring my friends and family to BMW of San Antonio because I am confident they will be blown away with the attention to detail and service that Biju Pillai provides.Thank you so much, I am greatly appreciative of your service and professionalism. More

Jerry Aguilera I have purchased 3 new cars over the last few years with the assistance of Jerry Aguilera and I cannot say enough great things about him as well as th I have purchased 3 new cars over the last few years with the assistance of Jerry Aguilera and I cannot say enough great things about him as well as the BMW dealership of San Antonio. Jerry has been instrumental in all of the sales! He exceeds the standards with his overall knowledge of BMW as well as his exceptional customer service skills. My scheduled maintenances with all of my vehicles have been hassle free....drop off car and leave with a loaner....or they will take/pick up from work. I have yet to have a negative experience with this dealership and highly recommend BMW of San Antonio....as well as Jerry Aguilera to others!!! More

Justin Cruz My husband and I recently purchased our second BMW on (8/30/2016). Jay Cruz was our advisor and I have to say that he could not have been more pleasan My husband and I recently purchased our second BMW on (8/30/2016). Jay Cruz was our advisor and I have to say that he could not have been more pleasant, professional, knowledgeable and efficient! This was hands down the most stress-free car buying experience we have ever had. Jay was on top of his game no matter what questions we had. Our car had a slight problem we noticed after driving it home 170 miles away and Jay responded immediately and advised us how to handle getting it serviced at home (which was corrected promptly). He then followed up to ensure the problem was addressed. I would highly recommended Jay Cruz to anyone looking to purchase a BMW. He is an asset to the company and was a pleasure to work with. (Mark and Teri Sanchez, Corpus Christi, Texas) More

Excellent Customer Service for Vehicle Service I will confidently recommend this dealership to all my friends. Ricky Barrow, my service advisor made this experience a very positive one from beginni I will confidently recommend this dealership to all my friends. Ricky Barrow, my service advisor made this experience a very positive one from beginning the end. He was very professional, personable, paid attention to every detail, communicated well. He facilitated the repairs by proficiently dealing with my extended warranty company. The location is less than desirable/accessible and the receptionist appeared less than competent (hung up on me the first time I called, and asked the same questions already answered). However, the customer service received from Ricky and the quick turn around on the repairs made up for the inconvenience. As far as the completed repairs, I am unable to confirm or deny the quality of workmanship....only time will tell. More

Sales person was not honest Sales person ran my husbands credit report and came back with a 0 down, only $371 a month payment... the sales person calls my husband to tell him th Sales person ran my husbands credit report and came back with a 0 down, only $371 a month payment... the sales person calls my husband to tell him that the vehicle had a recall for the airbag and that it to be fixed and if it was ok to get the car in the afternoon. A couple of hours later salesman calls and says the car is not approved...!!??? More

Vehicle Service Called BMW of San Antonio to ask questions about recall service. Person that answered phone could not answer my question and told me that service man Called BMW of San Antonio to ask questions about recall service. Person that answered phone could not answer my question and told me that service manager would call back. Two days later no call back. To be fair, this is my fifth BMW and I have had my cars serviced there with good results. The problem has been consistently not getting call backs when I am told I will receive a call even to schedule repair appointments. Part of the satisfaction of owning a BMW is receiving good service which is partly lacking here. Called BMW in Austin and received a call within an hour. More

Good dealership Used Purchase Good dealership. Works with you. Robert Sylva was my sales person. Very approachable easy to work with. Simple approach. Thanks Robert, good work enjo Good dealership. Works with you. Robert Sylva was my sales person. Very approachable easy to work with. Simple approach. Thanks Robert, good work enjoyed it. More

Excellent Customer Service The customer service from Victor Garcia at BMW was outstanding. Victor was knowledgeable and patient and guided me thru the whole process. I would rec The customer service from Victor Garcia at BMW was outstanding. Victor was knowledgeable and patient and guided me thru the whole process. I would recommend him to anyone interested in buying a BMW/car. Overall best car buying experience that I have had. More

Granddaughters first car We had been looking at several dealership for a car for my granddaughter. Those experiences were not pleasant. My granddaughter thought car salesmen We had been looking at several dealership for a car for my granddaughter. Those experiences were not pleasant. My granddaughter thought car salesmen were too pushy. Fortunately for us We found a car listed on the internet at BMW San Antonio. We met with salesman Steven Page. Our experience could not have been any better. Steven was very helpful and insightful salesman who truly seemed interested in our situation. He immediately put my granddaughter at ease and made the experience a joyful and experience. I have bought many cars before and have never said that about any dealership. We also met with Sales Manager Taylor Garrett and experienced the same thing, helpful, attentive and interested. I would highly recommend and have been recommending to my colleagues to go by and pay BMW San Antonio a visit. A caring, helpful and pleasant dealership that went, way out of their way, to take care of my granddaughter and me-the customer!!! Thank you so much, I am greatly appreciative of your service and professionalism. More

Best Car Buying Expierence Ever! My 5 star rating is based on the exceptional service provided by Anisia. This was by far the best car buying experience I have ever had. Anisia liste My 5 star rating is based on the exceptional service provided by Anisia. This was by far the best car buying experience I have ever had. Anisia listened to exactly what I wanted, worked around my schedule, and made the process as painless as possible. I am completely satisfied with my purchase and the entire experience. Based upon the incredible experience Anisia provided, I will definitely be a long time customer of BMW of San Antonio. I will also be referring my friends and family to BMW of San Antonio because I am confident they will be blown away with the attention to detail and service that Anisia provides. More