Principle BMW of San Antonio

This was our first scheduled maintenance for a 2016 BMW X3 that we purchased in November. It could not have been a more seamless or smooth appointment. BMW San Antonio scheduled the appt via text, and drop X3 that we purchased in November. It could not have been a more seamless or smooth appointment. BMW San Antonio scheduled the appt via text, and dropped off a loaner vehicle at our house, picked up our car, and had it back several hours later. Outstanding experience. More

Great dealership. Selected a car online, sent photos of my trade, got a great price without any hassle. They returned my emails promptly and gave me their best price, without having to ask! Salesman and Fi my trade, got a great price without any hassle. They returned my emails promptly and gave me their best price, without having to ask! Salesman and Finance were very friendly and professional. More

First Time BMW owner.. My experience at BMW of San Antonio has been a welcomed and warm one. Mr. Jerry Aguilera and Ms. Susie De La Fuente are among the most professional My experience at BMW of San Antonio has been a welcomed and warm one. Mr. Jerry Aguilera and Ms. Susie De La Fuente are among the most professional and patient sales/client advisors that I have dealt with. All my questions and concerns are responded with my complete understanding. Their no pressure sales tact and commitment to acquire exactly what I requested is what I received and has been appreciated. It is certain that I will shop here again! 5 out of 5 stars!!!!! More

Absolute WORST service experience I’ve had! Wouldn’t recommend to anyone. Not reliable, too many mix-ups and NO customer emphasis. Shame on you! recommend to anyone. Not reliable, too many mix-ups and NO customer emphasis. Shame on you! More

Luis my service advisor understood my situation and with the help of BMW reps, was able to service my vehicle free. GREAT people at BMW! the help of BMW reps, was able to service my vehicle free. GREAT people at BMW! More

Terrific dealership! Made getting my car serviced so easy. Great communication through the entire process. Picked up my car at my home, completed the service and delivered it back to me. A+ easy. Great communication through the entire process. Picked up my car at my home, completed the service and delivered it back to me. A+ More

I was working with Ben Nackin. WORST EXPERIENCE I’VE EVER HAD. When I asked about the loan I was approved for , there was no follow through on my questions. He couldn’t provide the interest rate, Term, Bank HAD. When I asked about the loan I was approved for , there was no follow through on my questions. He couldn’t provide the interest rate, Term, Bank Name, or the amount being financed. Also, when I went back to check the inventory the same day I went in person to see the vehicle, the car was taken off without completing our deal. Mind you we were at the dealership that same day, ran credit, and all paperwork. It was very poor customer service, no follow up, and misled me to think I was going to successfully buy a car through this dealership. It led my to buy my BMW else where. After expressing my experience to their customer experience team, they did not reply with any action or question or clarification of the situation. Salesmen act as though it’s a “boys club”. They are arrogant, will lounge around and ignore you, and won’t blink twice at you if you don’t look like you have money. *****Very DISCRIMINATING when it comes to race, age, appearance, and ethnicity. The only pleasant thing about this place is their receptionists.********* ****AVOID THIS PLACE****** More