Principle BMW of San Antonio

Service was fast and complete. Car was serviced , washed and vacuumed returned within 2 hours. Paul was my service advisor and he kept me updated on status and notified me when the Car was serviced , washed and vacuumed returned within 2 hours. Paul was my service advisor and he kept me updated on status and notified me when the vehicle was done. I would recommend him to any BMW owner for fast friendly assistance. More

Extremely satisfied with this BMW dealership. I have an outstanding service manager Kristen Chen she is knowledgeable, and works hard to satisfy her customers. Her follow up is on target and time I have an outstanding service manager Kristen Chen she is knowledgeable, and works hard to satisfy her customers. Her follow up is on target and timely. More

Charles was so professional and so helpful . What a joy to have such a knowledgeable person teach me about my new car.. What a joy to have such a knowledgeable person teach me about my new car.. More

Ryan did an awesome job keeping me up to date with the repairs with my vehicle. Thanks repairs with my vehicle. Thanks More

I have always received the best, organized, knowledgeable, friendly and expedient service. I will always be a BMW customer because of this dealership. knowledgeable, friendly and expedient service. I will always be a BMW customer because of this dealership. More

Poor communication to me. Dropped my car off for a vehicle check and kept my car for 4 days without telling me they were going to keep my car. Did not receive calls or texts b Dropped my car off for a vehicle check and kept my car for 4 days without telling me they were going to keep my car. Did not receive calls or texts back. Asked to speak to advisor on the third day, waited an hour and he never showed up. Vehicle check warning/light/notification did not get cleared from my vehicle. Still says it needs to be done. Worst dealership experience I’ve ever had. More

Johnny was very good, showed me all the vehicles I wanted to see and his recommendations helped. Great customer service to see and his recommendations helped. Great customer service More

Principle BMW of San Antonio seems to just have it figured out. Donavan was a great help and the oil change was done within a couple hours which gave me a good time with the loaner. A great experience figured out. Donavan was a great help and the oil change was done within a couple hours which gave me a good time with the loaner. A great experience overall would recommend if you can just come here. More

My salesman, new car manager, and finance provided outstanding service! I would highly recommend Principal BMW. outstanding service! I would highly recommend Principal BMW. More

I came in for a routine maintenance. As soon as I drove up, the car battery dies. An employee quickly helped by jumping the battery. Thank goodness, I was already at the service and too As soon as I drove up, the car battery dies. An employee quickly helped by jumping the battery. Thank goodness, I was already at the service and took care of it. Excellent customer service! More