Principle BMW of San Antonio

Awesome My experience at BMW was above and beyond my expectations, my sales representative was very friendly as well as knowledgeable. My financial representa My experience at BMW was above and beyond my expectations, my sales representative was very friendly as well as knowledgeable. My financial representative was very pleasant and professional, he worked very hard to get the deal that I requested. I would refer all of my friends and co workers to BMW. More

... not worth it I purchased a "certified" pre-owned X5 with around 35-40k miles approximately 10 months ago. I've loved it up to this point. After driving it for ap I purchased a "certified" pre-owned X5 with around 35-40k miles approximately 10 months ago. I've loved it up to this point. After driving it for approximately 10 months, I received a drivetrain warning and called the dealership immediately asking for service. They pushed back on me taking it in, saying there was no way they could fit me in the schedule soon. After I explained the situation again and reiterated that my car was stuttering with a drivetrain warning, they admitted my car the next day. Fast forward about a week, I receive a call saying that my car was ready for pick-up. I cut my schedule off early and made my way to the dealership in the evening to pick up my car. It still has the same issue when I drive it out. U-turn. They give me a better loaner (not sure why), though it still isn't close to having my car back. Two weeks later (+ a little more), I hear back from Ryan. Apparently I need to replace all of the spark plugs for $775. My research indicates that spark plugs have a lifetime of around 100,000 miles. My car has about half of that. So, to summarize, I bought a vehicle that is "certified" by BMW, I drive it for around 10 months, and I now have to shell out $775 before tax to make the engine function properly. Oh, and it took them over 2 weeks to come to this conclusion. Yes, it is my fault - I should have read the paperwork. However, I have been out of my vehicle for 2 weeks for them to make a very simple diagnosis of spark plug replacement. There is also no guarantee that it will fix the issue (they didn't get it right the first time). I don't have any confidence in this process. Do your research, folks. Figure out what "certified" means. It doesn't mean that basic components will function (or be covered under warranty). You could also go weeks without your vehicle. I'd encourage you to spend less on an "un-certified" vehicle. More

great service Great help from this team. very knowledgeable staff that helped me purchase a car here. Biju went out of his way to close the deal with me. Great help from this team. very knowledgeable staff that helped me purchase a car here. Biju went out of his way to close the deal with me. More

Lease Turn-in/New Lease I had a great experience while at BMW San Antonio. All of the staff did a great job assisting me with everything. The facility itself was nice; I enjo I had a great experience while at BMW San Antonio. All of the staff did a great job assisting me with everything. The facility itself was nice; I enjoyed being able to see the large selection of vehicles. The Client Advisor, Allie, that assisted me did an outstanding job! She was very knowledgeable of the vehicles and helped the process run very smoothly. I will most definitely be recommending both her and BMW San Antonio in the future. More

Love the sales team I purchased a x3 in Jan. Don from the sales team along with his team members Zach and Yvone are very helpful. We will be getting another car sometime I purchased a x3 in Jan. Don from the sales team along with his team members Zach and Yvone are very helpful. We will be getting another car sometime this year and we will definitely check with Don before we go anywhere else. More

Very good price and service I have a leased a car from here and recently purchased a car. They have given me exceptional service both times. Mr Biju, gave us a good deal and grea I have a leased a car from here and recently purchased a car. They have given me exceptional service both times. Mr Biju, gave us a good deal and great service. The process was quick and well handled More

New Car Yvonne Garcia at BMW is an excellent sales lady, very helpful and great customer service. The dealership goes the extra mile for customers every time Yvonne Garcia at BMW is an excellent sales lady, very helpful and great customer service. The dealership goes the extra mile for customers every time I purchase a vehicle from BMw More

Good experience. The process is little lengthy but no one has slim lined that yet. Katherine was straight forward with everything and professional. She took the time t The process is little lengthy but no one has slim lined that yet. Katherine was straight forward with everything and professional. She took the time to explain features of the vehicle even though it was late. Would come back to her next time. More

Simple and easy Jared was very helpful, he explained the features of the Suv and when I saw it in person it was actually as how I saw it in the website with very mino Jared was very helpful, he explained the features of the Suv and when I saw it in person it was actually as how I saw it in the website with very minor details but with the actual mileage. Jared explained the process to follow very clear. More

New BMW 530i Review Enjoyed working with my salesperson. He was very open to negotiating a purchase price that met my expectations. He was also extremely knowledgeable Enjoyed working with my salesperson. He was very open to negotiating a purchase price that met my expectations. He was also extremely knowledgeable about my car. I appreciated working with him. More