Principle BMW of San Antonio

BEST car buying experience! This was my first experience with a BMW dealership and the experience was wonderful! Justin Blow was very knowledgeable, experienced and made the tran This was my first experience with a BMW dealership and the experience was wonderful! Justin Blow was very knowledgeable, experienced and made the transition super smooth. When I walked in the dealership, I had a vehicle in mind, but I actually drove up with a better car and deal than the one I had been looking at. Justin found a perfect car for me with all the perks I wanted. These guys go out of their way for customer service. I was trading my vehicle and my husband and I had a school function for my son that day, so we were in a time crunch. Justin went out of his way to lend my husband one of vehicles on the lot so my husband could make it to my son's school function. When my husband and our kids returned, I was done and ready to drive off in our new vehicle. I have been recommending BMW of SA and Justin to my friends and family. Thank you Justin! More

Quick and painless car buying My girlfriend and I found the car she was looking for online at Bmw of San Antonio. I made a call to the dealership where I was connected with Jared w My girlfriend and I found the car she was looking for online at Bmw of San Antonio. I made a call to the dealership where I was connected with Jared who helped make the buying process quick and easy. More

Amazing Customer Service I want to start by thanking Joshua Barraza for giving me the opportunity to come do business here, then continue with Jerry Aguilera who was very pati I want to start by thanking Joshua Barraza for giving me the opportunity to come do business here, then continue with Jerry Aguilera who was very patient & willingly to give me a good service & also be able to meet the needs in my new car purchase. Lastly I would like to thank Brad Lilley for his great work ethic & advice as finance director I was really satisfied with my purchase & they are the proof of great experience & customer service! More

MINI Countryman Purchase I love working with this dealership for purchases and service! I would highly recommend them to family and friends. Staff is very personable and a ple I love working with this dealership for purchases and service! I would highly recommend them to family and friends. Staff is very personable and a pleasure to work with. More

Outstanding dealership, we will be back!!!! Such an incredible, easy car purchase my husband and I have done. Jared was an exceptional salesman and honestly made us feel at home (even though we Such an incredible, easy car purchase my husband and I have done. Jared was an exceptional salesman and honestly made us feel at home (even though we were 6 hours away from home) I will definitely recommend this dealership to my colleagues, family and friends. Thank you again! More

Worst Experience Ever! When I got there to test drive the vehicle, I couldnt due to the key was missing. Justin had to wait for the spare key be taken out of their safe. Jus When I got there to test drive the vehicle, I couldnt due to the key was missing. Justin had to wait for the spare key be taken out of their safe. Justin promissed to track down the other key and if the key was not found; he would order me one. The buying process was long due to were no loan officer available to do the paperwork even though I was already approved at my bank and Justin having multiple customers. After 1 hour and half, finally saw Mr. Garret which he tried to rush me through the paperwork several times. Go to find out he had the wrong VIN number on all the paperwork so I was called to come back to redo the paperwork. 45 days later I get an email from Taylor Garret to come back to the dealership to sign another form in order for the dealership to apply for my registration. At this point, I voiced my concerns to Justin and Taylor and they both assured me that this was the last of the paperwork and that I should have my license plates within a 5 working days and that they will be overnighted. I had told them that I would not miss anymore work due to their ineficiencies. 10 working days later, I called Justin and Taylor with no success. Finally got a hold of a manager ( Josh Barraza) and he tried to blame me for not signing the paperwork correctly. I was are you kidding me. The paperwork is prefilled and all I had to do is sign and date. Finally got my registration but no key. Now Im waiting for the dealership to order one. More

Best experience so far Coach and Steven of BMW San Antonio made sure I had the best car buying experience to date. I had different vehicle options and incentives I narrowed Coach and Steven of BMW San Antonio made sure I had the best car buying experience to date. I had different vehicle options and incentives I narrowed down to the one I wanted I was able to secure the best possible deal on it. I highly reccomend BMW SA and also Coach and Steven. More

It was great! Very good experience, I went to see a car that I saw on the internet and it was sold when I gor there. But I found another one that worked fine. Char Very good experience, I went to see a car that I saw on the internet and it was sold when I gor there. But I found another one that worked fine. Charles, my sales person was a very nice guy, I truly enjoy the experience. I took the car back to repair some scratches and they fix them. More

the bumbs rush once your deal is made the delivery is rushed and they basically push you out without explaining everything thoroughly or helping set up the connected once your deal is made the delivery is rushed and they basically push you out without explaining everything thoroughly or helping set up the connected ap. you’re just a sales goal number that they need to attain. they want your business as long as you get out of their way quickly. there always seems to be another customer of a higher priority which gets you kicked the the curb. I purchased 2 cars in one week but next time i’ll try austin. More

Wonderful trade in experience I worked with Shash and he was excellent. The dealership worked with us to meet our price goal and got me into a brand new Countryman. Wonderful exper I worked with Shash and he was excellent. The dealership worked with us to meet our price goal and got me into a brand new Countryman. Wonderful experience, I highly recommend them, and I will definitely use them again when it comes time to find my next Mini Cooper! More