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Principle BMW of San Antonio

San Antonio, TX

4.7
1,296 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,296 reviews

March 30, 2018

Took way too long It took over 3 hrs to buy a car with cash. It just seems things were disorganized or there were miscommunications. I really don't know because nobod More

by MHIGH01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Garcia
Apr 02, 2018 -

Principle BMW of San Antonio responded

We hate that you didn't have a positive experience while shopping with us. We'd like to speak with you to learn more about your visit and what we can do to improve so that it doesn't happen again. Please give our General Sales Manager, Bryan Barton, a call when it's convenient, at 210-732-7121! We hope to hear from you.

March 28, 2018

Excellent customer service. Overall took care of us and communication was excellent. Gave us options for purchase and seemed honest. Treated us the way we expected to be treated. More

by fgarza7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Davila
Mar 28, 2018 -

Principle BMW of San Antonio responded

We are so happy to hear that you had a great experience. Thanks so much for your thoughtful feedback!

March 28, 2018

I loved my experience there at BMW... Jared’ Is the best Our experience there was amazing... y’all made me and my children feel very comfortable... Jared Coronado was my sales person and he was the sweetest More

by jennrod1807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Coronado
Mar 28, 2018 -

Principle BMW of San Antonio responded

We appreciate your kind review and recommendation and are so glad you had a wonderful experience shopping for your new vehicle! We can't wait to help you find your next one sometime soon!

March 28, 2018

Jared Coronado is an excellent car sales man. He helped me find exactly what I needed and is straight to the point. Recommend 10/10. More

by saulg97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Coronado
Mar 28, 2018 -

Principle BMW of San Antonio responded

We're thrilled that Jared helped you find just what you were looking for! Thank you for leaving us this feedback, we appreciate it!

March 28, 2018

Helpful, honest , professional, easy My sales person Lisa Robertson was referred to me by a co-worker of mine. She was knowledgeable, prompt in responding, listened to my needs and desir More

by brooksjd2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Robinson
Mar 28, 2018 -

Principle BMW of San Antonio responded

We are so happy that you had a wonderful time shopping with Lisa! We know she took great care of you and are so thrilled that you found exactly what you were looking for. Thanks for your kind review and recommendation--we appreciate your thoughtful words!

March 28, 2018

Jerry De la Garza is amazing!! I had such a great experience at BMW of SA. Todd, the GM and Jerry really took care of me. This purchase was for my 17 year old son. They made the exp More

by SIRSMOM00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Debla Garza
Mar 28, 2018 -

Principle BMW of San Antonio responded

Thanks for your kind review! We can't wait for your next visit, we are ready to get you rolling in a 5 Series, just say the word! :)

March 27, 2018

The is beginning to be a habit :-) My first experience purchasing a car from Lisa was purchasing a X1, and I thought that was an amazing experience. Never did I think I would purchase a More

by perkinst2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Robinson
Mar 27, 2018 -

Principle BMW of San Antonio responded

Tonya, we are ecstatic that you have made a habit out of purchasing BMWs and we hope you continue to let us help you find them as your family grows! Thank you for your kind words about your experience and working with Lisa, we truly enjoy working with you!

March 27, 2018

Pleasantly Surprised! I was not looking forward to going to the BMW of San Antonio service center, because I have heard that they have had issues with customer service. A f More

by perkinst2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faylin
Mar 27, 2018 -

Principle BMW of San Antonio responded

We are so happy to hear that Faylin made your visit enjoyable and took great care of your vehicle! Thanks for giving our service center a chance to prove that they'd pay close attention to your car's needs and keep you updated throughout the process. We truly appreciate your business and look forward to working with you again soon!

March 27, 2018

Shannon Very good service and sales, Jerry was excellent and informative, the building was clean and very comfortable, he informed me about the car and demons More

by jannie20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry De La Garza
Mar 27, 2018 -

Principle BMW of San Antonio responded

We're so happy that you had a good experience and that Jerry did a great job taking care of all your needs! Thank you for leaving your feedback about your visit. We are pleased to hear that everything went smoothly and hope you'll come back and work with us again in the future! We appreciate your business!

March 27, 2018

Very happy with my purchase (: I came to BMW and purchased my Lexus IS 250 and I am very happy to have been Lisa’s customer. She is very sweet and helpful and I appreciate all the w More

by Mari.Lem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Robinson
Mar 27, 2018 -

Principle BMW of San Antonio responded

Hi Mari, we are so happy that Lisa took great care of you while you were searching for the vehicle that would best suit you! Thank you for your kind words about your experience. We hope to work with you again in the future!

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