Prince Frederick Ford, Inc.

Great team and great customer service, I was very happy with my purchase. They are very responsive with my purchase. They are very responsive More

I have returned again and again to Prince Frederick Ford to purchase vehicles. I always feel that I am treated fairly and with respect. They make it easy to make a purchase or trade in a vehicle, and go o to purchase vehicles. I always feel that I am treated fairly and with respect. They make it easy to make a purchase or trade in a vehicle, and go out of their way to work with you and make you feel good about the deal. More

Very flexible to work with, management coordination of my purchases allowed for a smooth transition. Finance department person very knowledgeable and efficient. purchases allowed for a smooth transition. Finance department person very knowledgeable and efficient. More

Kind staff who understand what the customer wants and works to deliver in a neighborly way works to deliver in a neighborly way More

Made buying our new work van a breeze! Great people to deal with and great pricing! We will be buying the rest of our work vans from here! deal with and great pricing! We will be buying the rest of our work vans from here! More

Nice people. Small town feel. Good selection. I bought a Nice people. Small town feel. Good selection. I bought a 2018 Ford Ecosport with 9200 miles. Good deal I hope. I probably shoul have drive a couple Nice people. Small town feel. Good selection. I bought a 2018 Ford Ecosport with 9200 miles. Good deal I hope. I probably shoul have drive a couple other cars, but I’m happy so far. I had a flat tire on the way home. The dealer agreed to reimburse me. More

Worst experience with an auto repair ever. How they have 5 stars is baffling to me. Our service van sat for 7 weeks and when it was finally finished for pick up it really wasn't ready (3 times!!!!). On mu 5 stars is baffling to me. Our service van sat for 7 weeks and when it was finally finished for pick up it really wasn't ready (3 times!!!!). On multiple occasions other customers displayed their dissatisfaction for all to see. I remember thinking at least its not just me. At no time through this process did I feel as if the service department was on top of their game. To date this is in fact the very first review I've ever entered on a electronic device. More

The service was great from beginning to end. We received all the information needed to help us with our new truck. Thank you again to the owner of the vehicle that works there and sold us the truck. Don't all the information needed to help us with our new truck. Thank you again to the owner of the vehicle that works there and sold us the truck. Don't worry we will continue to take good care of it. I hope you are enjoying your new ride also. More

Very helpful, and was extremely happy with the price. The Trade in and price was great and the price for my GMC Yukon Denali hybrid Trade in and price was great and the price for my GMC Yukon Denali hybrid More

Dangerously overlooked service item I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car off Wednesday night. On my drop off slip I also noted that there was a slow leak in the driver side rear tire. Upon picking it up after the service department was closed Thursday night, we noted that the tire pressure was still low. Our receipt indicates that setting tires to proper pressure was part of our service but the service checklist did not show this as completed. I called Friday morning to find out when this issue could be taken care of, since they missed the issue twice (as part of the routine service check and my specific note about the leak on the drop off slip). I was told that if I was going to wait while the service was done, the earliest they could get me in was the following Friday (one week later). I was told if I could drop it off, they could work it in on Tuesday or Wednesday. Despite their mistake, they insisted this was the earliest they could look at my tire so I made an appointment for next week. Sunday morning we walked out to find the tire was completely flat, wrecking our plans for the day as we scrambled to figure out a solution to a problem that never should have occurred. It’s very upsetting to find out what poor shape my tire was in the past few days while I’ve been driving with my 2 young children in the car. More