Prime Motors LLC

Im so done with this place! First of all, they sold me a car with an oil leak!...i drove it all the way back home 3 hours away, called them a couple weeks later to ask them First of all, they sold me a car with an oil leak!...i drove it all the way back home 3 hours away, called them a couple weeks later to ask them to fix it. Everyday I called they said "we're busy" and asked me to call another day. Then, when I finally get in touch with Alberto, he says he'll call me back, twice, and never did. He said he would schedule me with the maintenance shop to get it fixed, and never actually did. One guy even had the nerve to say, "oh! We'll buy it back from you, for a lesser price"... Scam! Now, im waiting for them to mail me the title so I can register it with my bank, and guess what... they never sent it! I call the office again and no one answers the correct line. I call the sales department, and once again, some freaking salesman tells me "were busy". He said "were busy helping costumers"...like im not still a costumer! Seriously, this shop is soooo unprofessional! I'm overwhelmed, I'm frustrated. I wish I would have gone somewhere else. Do yourself a favor and skip them. More

Im so done with this place! First of all, they sold me a car with an oil leak!...i drove it all the way back home 3 hours away, called them a couple weeks later to ask them First of all, they sold me a car with an oil leak!...i drove it all the way back home 3 hours away, called them a couple weeks later to ask them to fix it. Everyday I called they said "we're busy" and asked me to call another day. Then, when I finally get in touch with Alberto, he says he'll call me back, twice, and never did. He said he would schedule me with the maintenance shop to get it fixed, and never actually did. One guy even had the nerve to say, "oh! We'll buy it back from you, for a lesser price"... Scam! Now, im waiting for them to mail me the title so I can register it with my bank, and guess what... they never sent it! I call the office again and no one answers the correct line. I call the sales department, and once again, some freaking salesman tells me "were busy". He said "were busy helping costumers"...like im not still a costumer! Seriously, this shop is soooo unprofessional! I'm overwhelmed, I'm frustrated. I wish I would have gone somewhere else. Do yourself a favor and skip them. More

We had such a terrible experience at prime motors. They basically sold us a lemon and they do not care to make it right. The manager Alberto cornejo has an extensive record.. including but not limited They basically sold us a lemon and they do not care to make it right. The manager Alberto cornejo has an extensive record.. including but not limited to forged bank notes, bad checks, wreckpeas driving, altering titles/plates, obtaining money under false pretenses, failure to have vehicles inspected, capias, and the list goes on. Don’t believe me? Look him up on Virginia case search. It all makes sense now after seeing his record. Who lets a person like that run a dealership. What a mess. The check engine light came on a couple hours after buying the car. We have already put $1000+ into the vehicle and it have had it a couple weeks. Save yourself the stress and buy a car from anywhere else. More

DO NOT DO BUSINESS WITH PRIME MOTORS. The finance manager with the cheap suit, Maurice tried to pressure me into a loan at 18.99% APR. I told him that I plan to use my own financing, h The finance manager with the cheap suit, Maurice tried to pressure me into a loan at 18.99% APR. I told him that I plan to use my own financing, he laughed and said ‘with that many years and that many miles, nobody will finance this car. These are your only options’. I realized what a xxxxx-made xxxxxxx he is but I entertained this bald clown. With interest, I would pay $10,000 more than the price of the car. He said no bank will finance this car without a warranty. I knew it’s illegal for a dealership to force a warranty. I told Maurice I would return with my own financing. He laughed me out of his office. When Maurice started on the paperwork, he put the sale price $500 more than the price.I pulled up the listing and he had no option left but to change the price to the correct one. I noticed that the processing fee was a $1,650 I asked Maurice what that fee covers, he got upset and started crying. I took the car to a mechanic to do an inspection. He said this is the worst car he’s ever seen. I called Maurice to tell him how bad of a car he sold me. He very arrogantly kept calling me brother-man and said I have to get a state inspector to provide an estimate for what the car is worth. I already knew Maurice is full of xxxx because inspectors don’t provide estimates. But I indulged his lies. I asked Maurice if the estimate is lower than the sale price, will he refund me the difference? He said ‘ brotherman, lets’ just take things one step at a time’. I took the car to a safety inspector. The car failed the safety inspection. The inspector said that the inspection report is undoubtedly fraudulent and I should immediately report Prime Motors to the State Plice. The next day, I showed Maurice the safety inspection. He said helll take care of the issues. When I asked him to circle which items he will take aare of, he said ‘why should I do that?’ I told him that I’d like to know what specifically he will take care of. He replied with ’look brotherman, I’m a very transparent man’. In reality, the only transparent part of him is hair hairline. The next day, I dropped off the car. 12 days later, Maurice calls and says that the car is ready. He tried feeding me some xxxxxxxx about how safety inspectors have leeway in making their judgements. I pretended to believe his lies but if he has more that one brincell, he’d know I don’t believe a single word he says. When I picked up the car. I asked Maurice if he had a new safety inspection done. He said no. I figured this was fine as his inspector was already proven to be fraudulent. I drove straight to the safety inspector. He said that the high mount brake light and fog lights were still not working. I was, again disappointed but not surprised. I called Prime Motors again to tell them that they had not fixed these problems they promised to. Maurice started crying and yelling ‘look brotherman, I’ve already done so much for you. I spent $800 replacing the brakes, i’m losing money on the car’. Hearing how pathetic he sounded, I decided that paying for the rest of the repairs was superior to dealing with such a pansy. Also he did not actually replace the front brakes. His shop simply scraped the rust off and put them back on. I reported the fake inspection report to the VA State Police. More

I bought a 2013 Jeep Wrangler on January 9th. Before leaving the lot I noticed that I had an error message reading “gascap”. Diab told me it was because the gas cap was loose. On my way home, 1.5 Before leaving the lot I noticed that I had an error message reading “gascap”. Diab told me it was because the gas cap was loose. On my way home, 1.5 hours away, the car stopped. Funny for that repair Alberto sent me a cashapp to cover the needed repair. Ever since I have had nothing but issues. And it only has 88165 miles on it…something is fishy. I will definitely be seeking a lawyer. More

Alberto tried to bribe my husband with $350 9 days after we bought a 2013 Hyundai drove off the lot and the check engine light came on. Wanted him to come down and sign a paper saying we will stop writing b we bought a 2013 Hyundai drove off the lot and the check engine light came on. Wanted him to come down and sign a paper saying we will stop writing bad reviews and won’t sue. It’s going to take a lot more money than that Alberto. Literally such an insult. It’s cost us $1100 to fix this car that even our mechanic says is a ticking time bomb. They sell lemons. Save yourself some stress and walk away. Also they definitely messed with the odometer.. which is fraud. More

My husband purchased a Hyundai sonata on 3/12/2025 from prime motors signed the paperwork around 1pm he drove the car home and before 4pm the check engine light came on. They will not take the car back. We prime motors signed the paperwork around 1pm he drove the car home and before 4pm the check engine light came on. They will not take the car back. We paid for the car in cash so it’s not refundable where as If you finance the car you have 24 hours to return the vehicle. 3 hours. Tough xxxx. Not their problem. I was hung up on multiple times trying to speak to the manager. We took the car to our mechanic who we trust. $600 for the repairs. Roberto who sold us the car said “I’d expect nothing less for an 11 year old car”. He said we could bring the car back and run their own diagnostics on the car and repair what “their” diagnostics say is wrong. To be perfectly honest I don’t trust them to touch the car again. With the amount of disrespect I wouldn’t be surprised if they made it worse. We got scammed. Congratulations manny on your sale of a broken vehicle to a family that was just trying to buy a dependable vehicle. 0/10 do not reccomend. More

When I got to the dealership, Diab instructed me to wait in the creepy waiting-room in the basement. When I went out to see the car, I saw how dirty the car was. I asked Diab for the specs, he was clueless. in the creepy waiting-room in the basement. When I went out to see the car, I saw how dirty the car was. I asked Diab for the specs, he was clueless. He made no attempt to look like he knew what he was doing.. After the test drive, I told Diab I want to put down a deposit and return to complete the purchase. Diab said ‘we will take things one step at a time’. I asked him what he meant. He said I have to first do a credit application. I told him that I have my own financing. He said that I still have to do a credit application. I met the manager, Maurice. He had on a cheap suit and ridiculously cologne. The loan he offered was 18.99% APR. I told him that I plan to use my own financing, he laughed and said ‘with that many years and that many miles, nobody will finance this car. These are your only options’. I realized what a xxxxx-made xxxxxxx he is but I entertained this bald clown. With interest, I would pay $10,000 more than the price of the car. I told him I am not getting the warranty. He said no bank will finance this car without a warranty. I knew it’s illegal for a dealership to force a warranty. I told Maurice I would return with my own financing. He laughed me out of his office. I went to the dealership, preapproval in hand. When Maurice started on the paperwork, he put the sale price $500 more than the price. Knowing the thug he is, I called him out on it. He tried to convince me that he had the right price. I pulled up the listing and he had no option left but to change the price to the correct one. I saw that a safety inspection was performed three days prior. Seeing this put my mind at ease. I noticed that the processing fee was a $1,650 I asked Maurice what that fee covers, he yelped ‘It’s the cost of doing business. Doing business in the City of Arlington is more expensive than Chantilly’ I nearly burst out laughing when he said ‘City of Arlington’. Surely he’s no genius but he doesn't even know that Arlington is a county. Again, I asked him to explain what fee covers, he got upset and started crying. I told him to relax and that I still want to buy the car. When I got in the car, I noticed was that the gas was nearly empty and the ‘oil change due’ sign came on. I took the car to a mechanic, he said this is the worst car he’s ever seen. I called Maurice to tell him how bad of a car he sold me. He very arrogantly said I have to get a state inspector to provide an estimate for what the car is worth. I already knew Maurice is full of xxxx because inspectors don’t provide estimates. But I indulged his lies. I asked Maurice if the estimate is lower than the sale price, will he refund me the difference? He said ‘ brotherman, lets’ just take things one step at a time’. I took the car to a safety inspector. The car failed the safety inspection. The inspector said that the inspection report is undoubtedly fraudulent and I should immediately report Prime Motors to the State Police. The next day, I showed Maurice the safety inspection. He said he'll take care of the issues. When I asked him to circle which items he will take care of, he said ‘why should I do that?’ I told him that I’d like to know what specifically he will take care of. He replied with ’look brotherman, I’m a very transparent man’. In reality, the only transparent part of him is hair hairline. The next day, I dropped off the car. 12 days later, Maurice calls and says that the car is ready. He tried feeding me some xxxxxxxx about how safety inspectors have leeway in making their judgements. I pretended to believe his lies. When I picked up the car. I drove straight to the safety inspector. He said that the high mount brake light and fog lights were still not working. I called Prime Motors again to tell them that they had not fixed these problems they promised to. Maurice started crying and yelling. Hearing how pathetic he sounded, I decided that paying for the rest of the repairs was superior More

Advertised Hummer for $7400 added $! 500 for document fees.They said all dealers do it. They said don"t believe Car Gurus adds 500 for document fees.They said all dealers do it. They said don"t believe Car Gurus adds More

Worst experience ever had at a dealership and there committing Bait and Switch fraud stay away. They had me sign contract put insurance on the car and took my down payment and I was driving. Then coupl committing Bait and Switch fraud stay away. They had me sign contract put insurance on the car and took my down payment and I was driving. Then couple weeks I called about tags they asked me to come sign some paperwork, when I get there they had me waiting from 4:30 to 6:50 until someone finally told me they keeping the car and I needed a co signer and they trying to keep my down payment More