Prime Motors LLC

My husband purchased a Hyundai sonata on 3/12/2025 from prime motors signed the paperwork around 1pm he drove the car home and before 4pm the check engine light came on. They will not take the car back. We prime motors signed the paperwork around 1pm he drove the car home and before 4pm the check engine light came on. They will not take the car back. We paid for the car in cash so it’s not refundable where as If you finance the car you have 24 hours to return the vehicle. 3 hours. Tough xxxx. Not their problem. I was hung up on multiple times trying to speak to the manager. We took the car to our mechanic who we trust. $600 for the repairs. Roberto who sold us the car said “I’d expect nothing less for an 11 year old car”. He said we could bring the car back and run their own diagnostics on the car and repair what “their” diagnostics say is wrong. To be perfectly honest I don’t trust them to touch the car again. With the amount of disrespect I wouldn’t be surprised if they made it worse. We got scammed. Congratulations manny on your sale of a broken vehicle to a family that was just trying to buy a dependable vehicle. 0/10 do not reccomend. More

When I got to the dealership, Diab instructed me to wait in the creepy waiting-room in the basement. When I went out to see the car, I saw how dirty the car was. I asked Diab for the specs, he was clueless. in the creepy waiting-room in the basement. When I went out to see the car, I saw how dirty the car was. I asked Diab for the specs, he was clueless. He made no attempt to look like he knew what he was doing.. After the test drive, I told Diab I want to put down a deposit and return to complete the purchase. Diab said ‘we will take things one step at a time’. I asked him what he meant. He said I have to first do a credit application. I told him that I have my own financing. He said that I still have to do a credit application. I met the manager, Maurice. He had on a cheap suit and ridiculously cologne. The loan he offered was 18.99% APR. I told him that I plan to use my own financing, he laughed and said ‘with that many years and that many miles, nobody will finance this car. These are your only options’. I realized what a xxxxx-made xxxxxxx he is but I entertained this bald clown. With interest, I would pay $10,000 more than the price of the car. I told him I am not getting the warranty. He said no bank will finance this car without a warranty. I knew it’s illegal for a dealership to force a warranty. I told Maurice I would return with my own financing. He laughed me out of his office. I went to the dealership, preapproval in hand. When Maurice started on the paperwork, he put the sale price $500 more than the price. Knowing the thug he is, I called him out on it. He tried to convince me that he had the right price. I pulled up the listing and he had no option left but to change the price to the correct one. I saw that a safety inspection was performed three days prior. Seeing this put my mind at ease. I noticed that the processing fee was a $1,650 I asked Maurice what that fee covers, he yelped ‘It’s the cost of doing business. Doing business in the City of Arlington is more expensive than Chantilly’ I nearly burst out laughing when he said ‘City of Arlington’. Surely he’s no genius but he doesn't even know that Arlington is a county. Again, I asked him to explain what fee covers, he got upset and started crying. I told him to relax and that I still want to buy the car. When I got in the car, I noticed was that the gas was nearly empty and the ‘oil change due’ sign came on. I took the car to a mechanic, he said this is the worst car he’s ever seen. I called Maurice to tell him how bad of a car he sold me. He very arrogantly said I have to get a state inspector to provide an estimate for what the car is worth. I already knew Maurice is full of xxxx because inspectors don’t provide estimates. But I indulged his lies. I asked Maurice if the estimate is lower than the sale price, will he refund me the difference? He said ‘ brotherman, lets’ just take things one step at a time’. I took the car to a safety inspector. The car failed the safety inspection. The inspector said that the inspection report is undoubtedly fraudulent and I should immediately report Prime Motors to the State Police. The next day, I showed Maurice the safety inspection. He said he'll take care of the issues. When I asked him to circle which items he will take care of, he said ‘why should I do that?’ I told him that I’d like to know what specifically he will take care of. He replied with ’look brotherman, I’m a very transparent man’. In reality, the only transparent part of him is hair hairline. The next day, I dropped off the car. 12 days later, Maurice calls and says that the car is ready. He tried feeding me some xxxxxxxx about how safety inspectors have leeway in making their judgements. I pretended to believe his lies. When I picked up the car. I drove straight to the safety inspector. He said that the high mount brake light and fog lights were still not working. I called Prime Motors again to tell them that they had not fixed these problems they promised to. Maurice started crying and yelling. Hearing how pathetic he sounded, I decided that paying for the rest of the repairs was superior More

Advertised Hummer for $7400 added $! 500 for document fees.They said all dealers do it. They said don"t believe Car Gurus adds 500 for document fees.They said all dealers do it. They said don"t believe Car Gurus adds More

Worst experience ever had at a dealership and there committing Bait and Switch fraud stay away. They had me sign contract put insurance on the car and took my down payment and I was driving. Then coupl committing Bait and Switch fraud stay away. They had me sign contract put insurance on the car and took my down payment and I was driving. Then couple weeks I called about tags they asked me to come sign some paperwork, when I get there they had me waiting from 4:30 to 6:50 until someone finally told me they keeping the car and I needed a co signer and they trying to keep my down payment More

Purchased a vehicle. In the FIRST MONTH: The check engine light came on, the oil pressure light came on, the driver's side rear window fell down into the door (I couldn't In the FIRST MONTH: The check engine light came on, the oil pressure light came on, the driver's side rear window fell down into the door (I couldn't put the window up or down), a mechanic found cracks in the manifold - they need to be replaced, oil dipstick was rusted and jammed into the side of the engine block (there was no way to check the oil since the dipstick couldn't even get into where the oil was located), the air conditioning went out (they charged it just enough for me to think it was functioning properly), parking break doesn't work. That is just what I have found SO FAR. When I purchased this vehicle, I was so excited. The interior looked great and so did the outside. It also ran well. The HUGE mistake I made because I trusted people AND I shouldn't have, is that I should have had it inspected and if they refused to let me - which they definitely would have - I would have walked away. I have never had an experience like this, and I have only ever purchased used vehicles. They should be ashamed of themselves. There is NO WAY they didn't know these problems existed. You can claim to sell something "as is" but when you intentionally hide problems, you are committing fraud. If I was informed of these issues and decided to purchase the vehicle, that on me. I was told that they "certify" all their vehicles before they sell them (THEY do, not a third party, so everything is certified). After reading a lot of reviews, it appears as if the "check engine light" coming ON is common shortly after the vehicle has been purchased. They are disconnecting the battery and/or clearing out problem codes in order to get the light to not illuminate so the buyer doesn't see it. It takes driving the vehicle to reset and engine engage to get the light to come back on. That is called a scam, that is called fraud. Glad I didn't purchase the warranty because apparently that is a scam too. Not sure how these people live with themselves or sleep at night. I am in about 3K in to fix all these issues. Go to a dealership and purchase a used vehicle. Every time I have done that, it came with at least a 30-day warranty, or it was certified pre-owned. Also, I was told they needed a "deposit" to just "hold" the vehicle while I decided if I wanted it. They (the Finance Manager) NEVER said it was a non-refundable down payment and that if you don't purchase the vehicle, you are out of that money. When you think sleezy car salesmen that are liars and scammers, this is what they are referring to. This is the Prime Motors on King Street in Arlington Virginia in case they want to claim that I am reviewing the wrong business. More

Another satisfied customer.  I contacted Eric to inquire about a car at midnight on a weekday and he went above and beyond and sent all that I requested at that time regarding th  I contacted Eric to inquire about a car at midnight on a weekday and he went above and beyond and sent all that I requested at that time regarding the vehicle. Within 48 hours I was the proud owner of that vehicle thanks to him and staff. More

The people work in there they help you a lot and they're explained about the credit and they're good explained about the credit and they're good More

As a customer I was at woo very respectful and eager to help answered all of my questions and explain everything about what I needed to know. help answered all of my questions and explain everything about what I needed to know. More

I had an amazing experience with Prime Motors. I called to inquire about a car and Richard was beyond helpful. He went out of his way to send me pictures and videos of the car as well as answer I called to inquire about a car and Richard was beyond helpful. He went out of his way to send me pictures and videos of the car as well as answer any questions I had. I live out of state and delivery was not a problem at all. I bought the car and within a few days, it was delivered to my house! The communication with Richard, Bobby, and everyone here was outstanding! He even made sure the car was delivered and that I was happy with my purchase! I would purchase a vehicle from them again and would highly recommend others to check them out. More

Richard and Bobby was polite and very energetic great customer service and very well The Trinity is attended us. customer service and very well The Trinity is attended us. More