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Price Toyota
New Castle, DE
273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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273 Reviews of Price Toyota
March 13, 2023
Amazing service they get you in and out. I want to give a big thanks to Jordan Cruz he was very informative, helpful and his customer service is 100%. I went in set on this 2019 Dodge Charge I want to give a big thanks to Jordan Cruz he was very informative, helpful and his customer service is 100%. I went in set on this 2019 Dodge Charger and walked out with it. The car is super clean and in excellent conditions. This is my first car purchase thru a dealer and I’m pleased to say I’m glad I chose “Price Toyota.” More
by Vrochester21
Employees Worked With
Jordan Cruz
January 24, 2023
Meghan my service advisor was very nice, oil change and tire rotation went fine. However The Service Tech who handled my TPMS tire pressure Monitoring system problem did not fix the problem, 20 minutes in tire rotation went fine. However The Service Tech who handled my TPMS tire pressure Monitoring system problem did not fix the problem, 20 minutes into my ride home the TPMS light came back on just as it did before. Called Meghan explained what happened she said to bring the car back the following day and they would correct the problem. Brought the car back the next day where they wanted to charge me $200.00 more then the $284.93 they charged me yesterday. Said it was an additional sensor that went bad, I disagree due to the fact it takes 20 minutes for the TPMS system to reset itself, it never reset to a corrected to an everything is now good, just went back to the original problem, blinking indicating light. Said to Meghan the TPMS should have been fixed the first go-around and I shouldn't have to pay an additional $200.00 for what I think your Tech replace the wrong sensor. Service Manager said he would lower his price by $10.00. They lost a customer for ever, my thinking is they want me to pay for their mistake. More
by Bruce B
Employees Worked With
Meghan was very nice, she was just relaying information from the Service Manager
January 10, 2023
Excellent service-very efficient. Every very helpful - service was done very fast. I was told there would possible a 3 hour wait, but it ended up to be 45 minutes.. Every very helpful - service was done very fast. I was told there would possible a 3 hour wait, but it ended up to be 45 minutes.. More
by Dianegaskill
Employees Worked With
Meghan Reynolds
January 06, 2023
Been using Price for years. Have all services done there on both our Toyotas. Just purchased a new Rav 4 hybrid. Excellent service from Troy and the sales team. They were great. Have all services done there on both our Toyotas. Just purchased a new Rav 4 hybrid. Excellent service from Troy and the sales team. They were great. The service department is top notch. Had all my services there over the last 8 to 10 years. Have never had a problem. Dasha is a great asset to the Service Department. More
by Wtdeely
Employees Worked With
Troy, Dasha, Raeshel Tropeano, Michael Casper
October 20, 2022
Mike Casper in Sales helped my daughter get her first car and made everything so simple. I sent my son 2 days later and he made his buying experience just as perfect! He is our new car guy for everyone we kn and made everything so simple. I sent my son 2 days later and he made his buying experience just as perfect! He is our new car guy for everyone we know. Thank you Casper! More
by Mannes
Employees Worked With
Mike Casper
October 17, 2022
The service at this location has really gone from great to horrible. The last couple of services did not go well. Had my wife’s 2018 Highlander in for service and they measured the tire depth the same al to horrible. The last couple of services did not go well. Had my wife’s 2018 Highlander in for service and they measured the tire depth the same all the way around when two of the tires were new and two were originals. Then the Door actuator failed on my 2018 4Runner drivers door ($1,000) and three weeks later the passenger side. They offered no discount or repair option to help with an issue on the second actuator that should have never occurred on a vehicle with only 35k miles. I’ve owned many vehicles in my life and never had to replace a door actuator! My entire family owns Toyota’s but I will think twice before I buy another one. More
by Mytao
Employees Worked With
Dacia
March 30, 2022
I bought my RAV4 in 2016 and bought over $2,000 worth of warranty, which included dent protection. I called and spoke with Chris to confirm that dents were covered under my warranty. He told me yes and to b warranty, which included dent protection. I called and spoke with Chris to confirm that dents were covered under my warranty. He told me yes and to bring the car in to make sure it met the qualifications. I brought it in thru the service station and they again confirmed that yes it would be covered and had me make appointment to bring the car in and they told me that it should only take 45 min to max 2 hours. I made the appointment for the following week and came in at 8am. After 3 hours of waiting, the service guy came in and tried to say this is going to take another 3-4 hours and that they didn’t realize it was going to take this long and tried to say I would need a rental. Then a half hour later, the same service guy came out and said your warranty is expired and it’s not even going to be covered. So then why did the warranty guy said it was covered and why did service say it was covered and why the xxxx did they have me wait over 3 hours. In that 3 hour time all they did was replace the light bulb for the fog light that I had asked them to replace— that they had the audacity to charge me $48 for. They clearly can’t read or do their jobs competently and don’t care about their customers. More
by msanchez1228
Employees Worked With
Chris
