Prestige Volvo

We have been customers of Prestige for nearly 30 years. Great customer service and treated very fairly. Will keep coming back. Great customer service and treated very fairly. Will keep coming back. More

My first experience with Volvo/Polestar and it was excellent. Ron and the team provided first class customer support, regular follow ups and a smooth pickup. Thrilled with my new Polestar! excellent. Ron and the team provided first class customer support, regular follow ups and a smooth pickup. Thrilled with my new Polestar! More

Ron was great to work with. Everything was smooth and the process from start to finish was easy! Everything was smooth and the process from start to finish was easy! More

Easy and straightforward experience. Got through the process, Ron was responsive and worked collaboratively with me and the handover specialist was also great. Got through the process, Ron was responsive and worked collaboratively with me and the handover specialist was also great. More

AN UNMITIGATED NIGHTMARE — ENGINE FAILURE, HIGHWAY SHUTDOWN, AND FINANCIAL LOSSES Our experience with Prestige Volvo Cars East Hanover was deeply disappointing. After approximately six years of own SHUTDOWN, AND FINANCIAL LOSSES Our experience with Prestige Volvo Cars East Hanover was deeply disappointing. After approximately six years of owning our 2016 Volvo XC60, we ultimately sold it as a nonrunning vehicle at a substantial loss. For approximately TWO YEARS, our Volvo repeatedly displayed the warning, “SHUT ENGINE IMMEDIATELY – COOLANT.” We returned to Prestige numerous times. Coolant was repeatedly topped off, but the warnings continued. The underlying problem was never successfully diagnosed and corrected. This was not an isolated breakdown. Prestige had numerous opportunities over two years to investigate a warning explicitly instructing us to shut off the engine immediately. Yet the problem persisted until the original engine ultimately failed. We purchased coolant at gas stations at least seven times, exhausted an entire year's AAA roadside assistance calls, and missed work because of repeated vehicle problems. At ~90,000 miles, the original engine suffered CATASTROPHIC FAILURE! Our extended warranty provider, Zurich, approved a replacement engine with approximately 50,000 miles was installed. We hoped our problems were finally over. THEY WEREN'T. Within days of the engine replacement, warning lights returned. On May 2, 2026, the vehicle SUDDENLY SHUT DOWN while I was driving on Route 46 East in Parsippany. I lost engine power in active highway traffic and fortunately coasted into Veterans Memorial Park. No one was injured, but it was a frightening and potentially very dangerous incident. Had this happened on Route 280 or the Garden State Parkway, the outcome could have been far worse. Prestige subsequently diagnosed an Engine Control Module (ECM) failure and quoted approximately $2,654 for another repair, with about $450 for diagnostics. The dealership maintained that the ECM failure was unrelated to the recent engine replacement. An engine replacement involves many electrical connections, sensors, and wiring components. Could the ECM failure have been related to the recent engine removal and replacement? I don't know. I suspect yes. But given the timing, I believe the circumstances warranted a thorough technical explanation. On May 5, I reported the shutdown to Volvo Cars USA. On May 7 and May 11, I requested diagnostic fault codes, technician findings, and a written explanation before authorizing additional repair expenses. On May 13, Prestige's said its diagnostics found no connection to the engine replacement and declined responsibility for the ECM repair. Equally disappointing was the lack of intervention from dealership ownership. After years of service visits and substantial expenses, we expected leadership to ensure our concerns received a thorough review. That never happened to our satisfaction. Volvo Corporate also declined goodwill assistance on May 13, citing the vehicle's age and warranty status. Customer Care said it was not a technical or diagnostic resource and referred us back to Prestige. We never received the independent technical investigation we requested. The financial consequences were substantial: repeated service expenses, coolant purchases, exhausted roadside assistance, missed work, transportation costs, and ultimately the loss of our vehicle. We sold the disabled XC60 to CarBrain for a fraction of its value while still owing a final car payment. I cannot prove that the engine replacement caused the ECM failure. But after two years of unresolved coolant warnings, catastrophic engine failure, a frightening highway shutdown, and no satisfactory resolution from Prestige Volvo or Volvo Corporate, we completely lost confidence in both companies. For years, we believed Volvo represented safety, quality, and reliability. Our experience shattered that confidence. Buyers deserve to know what happened to us. If our experience helps even one family avoid the financial losses, repeated breakdowns, safety concerns its worth it. More

Purchased a 2024 polestar 2 and it was the best car buying experience I've ever had. Sales staff was very friendly, helpful, and knowledgeable about the car. They answered every question I had. Buyi buying experience I've ever had. Sales staff was very friendly, helpful, and knowledgeable about the car. They answered every question I had. Buying the car was a smooth process. They gave me more money for my trade-in then I expected and the advertised price was what I paid with no hidden fees, which was great. More

Everyone in the dealership is very professional and courteous. It is well kept. Everyone extremely helpful. courteous. It is well kept. Everyone extremely helpful. More

Knowledgeable Helpful Business like John was top notch I learned much in my visit Thanks notch I learned much in my visit Thanks More

My wife and I recently leased an EX90 and we could not be any happier. My representative, Ron Landstrom is the consummate professional who ensured that our customer experience was very positive, pleasant an any happier. My representative, Ron Landstrom is the consummate professional who ensured that our customer experience was very positive, pleasant and hassle free. This is our first Volvo, and rest assured in will not be our last. A well done to entire staff with a very special thanks to Ron. More

Vinny was great to work with. He listened to what we wanted, foound the right car, and made the whole process easy. He listened to what we wanted, foound the right car, and made the whole process easy. More