Prestige Toyota - NY

Easy Buying Experience! Easy car buying experience with my sales rep, Margherita. She was very personable, pleasant and patient with me since it was my first time purchasing Easy car buying experience with my sales rep, Margherita. She was very personable, pleasant and patient with me since it was my first time purchasing a car. Thank you Margherita! More

Great sales rep I had a very enjoyable car buying experience with sale rep, Margherita Pulga. She was pleasant and knowledgable. She was engaging and efficient and I I had a very enjoyable car buying experience with sale rep, Margherita Pulga. She was pleasant and knowledgable. She was engaging and efficient and I felt I was being treated honestly and fairly. More

Anthony and Dusty 2016 RAV4 Great experience from the moment we walked in the the moment we closed the deal. Sales department was accommodating and very easy to work with. Great experience from the moment we walked in the the moment we closed the deal. Sales department was accommodating and very easy to work with. More

Great Experience on my lease!!! I went in to get a much needed new minivan and I had an easy and stressless experience. I wasn't sure I wanted a Toyota since I had researched a few I went in to get a much needed new minivan and I had an easy and stressless experience. I wasn't sure I wanted a Toyota since I had researched a few different vehicles. Since it was my first stop I was clear I was going to visit other dealerships and come back. I was not pressured in any way and after going to the Honda dealer next door I made my mind up to get a Toyota. Kerry was very helpful, knowledgable, and honest. I will definitely recommend this dealership to my friends and family! More

Outstanding Service I bought my 5th camry from Toyota. No dealer can compare in price. Their customer relations are exceptional. Noah Obryne is an outstanding sales repre I bought my 5th camry from Toyota. No dealer can compare in price. Their customer relations are exceptional. Noah Obryne is an outstanding sales representative who makes the whole car buying experience simple and comfortable. Laura in the business department was also friendly and professional. More

Exceptional experience Great pricing , no haggling . Condition of car was wonderful . The experience was quick and painless . Noah was a great person to deal with and took t Great pricing , no haggling . Condition of car was wonderful . The experience was quick and painless . Noah was a great person to deal with and took time to answer all my questions and concerns . More

Don't buy from Prestige Toyota! Awful experience. The sales and support staff are rude, unprofessional and clueless. They have very little knowledge and blame others for their own sh Awful experience. The sales and support staff are rude, unprofessional and clueless. They have very little knowledge and blame others for their own shortcomings. These people wouldn't hesitate to screw you both financially and transactionally. The extent of their incompetence mind-boggling. Do yourself a favor - run away from them as fast as you can! More

New Tundra My sale rep Shannon was awesome! She was very easy to deal with the purchase of my new Tundra. She always got right back to me with any information My sale rep Shannon was awesome! She was very easy to deal with the purchase of my new Tundra. She always got right back to me with any information I needed. I would recommend her to anyone looking to purchase vehicle at Prestige. I will be bring in my Dad next week to meet Shannon to look at possible buying a new Tacoma. Thanks Shannon ! More

repainted lease vehicle I bought a 2010 RAV4 from them in 2013...love the rav but noticed the driver side has been repainted and when i looked closely at the paperwork it sai I bought a 2010 RAV4 from them in 2013...love the rav but noticed the driver side has been repainted and when i looked closely at the paperwork it said "cosmetically as is" so they screwed me and they knew the were doing it...next time i will pay better attention, but i wont buy from Prestige... More

Disrespectful and rude customer service I called to change my appointment time and first I was put on hold and then disconnected, and when I called back the same person denied disconnecting I called to change my appointment time and first I was put on hold and then disconnected, and when I called back the same person denied disconnecting me and switched me to the wrong voicemail. I called back, asked for the head of customer service, and left him a message to call me back. He called back and his first words were "What do you want?" I said "Excuse me?" He said "Listen, I am short staffed today and have some guy giving me a hard time." I said, "Which guy would that be?" and he actually replied "You!" Of course, I found another place to service my Toyota, but if this is how the dealership treats a customer who has two bought/leased two Toyotas with them, a lease expiring on one, and has been loyal to the dealership since 2009, let the buyer beware! Of course, I called Toyota to formally complain but they have no teeth at all when it comes to the dealerships and they've lost a customer (I actually love the Prius and would have been a Toyota customer for life). But there are such things as principles, and I will not be treated disrespectfully, dismissively, as a nuisance and the reason for his bad day. I even asked for a dialogue to discuss the situation with the guy I was dealing with, the head of customer service at Prestige Kingston, and he texted me "Good luck with your termination." I was shocked. More