Prestige Toyota - NY

Exceptional experience Great pricing , no haggling . Condition of car was wonderful . The experience was quick and painless . Noah was a great person to deal with and took t Great pricing , no haggling . Condition of car was wonderful . The experience was quick and painless . Noah was a great person to deal with and took time to answer all my questions and concerns . More

Don't buy from Prestige Toyota! Awful experience. The sales and support staff are rude, unprofessional and clueless. They have very little knowledge and blame others for their own sh Awful experience. The sales and support staff are rude, unprofessional and clueless. They have very little knowledge and blame others for their own shortcomings. These people wouldn't hesitate to screw you both financially and transactionally. The extent of their incompetence mind-boggling. Do yourself a favor - run away from them as fast as you can! More

New Tundra My sale rep Shannon was awesome! She was very easy to deal with the purchase of my new Tundra. She always got right back to me with any information My sale rep Shannon was awesome! She was very easy to deal with the purchase of my new Tundra. She always got right back to me with any information I needed. I would recommend her to anyone looking to purchase vehicle at Prestige. I will be bring in my Dad next week to meet Shannon to look at possible buying a new Tacoma. Thanks Shannon ! More

repainted lease vehicle I bought a 2010 RAV4 from them in 2013...love the rav but noticed the driver side has been repainted and when i looked closely at the paperwork it sai I bought a 2010 RAV4 from them in 2013...love the rav but noticed the driver side has been repainted and when i looked closely at the paperwork it said "cosmetically as is" so they screwed me and they knew the were doing it...next time i will pay better attention, but i wont buy from Prestige... More

Disrespectful and rude customer service I called to change my appointment time and first I was put on hold and then disconnected, and when I called back the same person denied disconnecting I called to change my appointment time and first I was put on hold and then disconnected, and when I called back the same person denied disconnecting me and switched me to the wrong voicemail. I called back, asked for the head of customer service, and left him a message to call me back. He called back and his first words were "What do you want?" I said "Excuse me?" He said "Listen, I am short staffed today and have some guy giving me a hard time." I said, "Which guy would that be?" and he actually replied "You!" Of course, I found another place to service my Toyota, but if this is how the dealership treats a customer who has two bought/leased two Toyotas with them, a lease expiring on one, and has been loyal to the dealership since 2009, let the buyer beware! Of course, I called Toyota to formally complain but they have no teeth at all when it comes to the dealerships and they've lost a customer (I actually love the Prius and would have been a Toyota customer for life). But there are such things as principles, and I will not be treated disrespectfully, dismissively, as a nuisance and the reason for his bad day. I even asked for a dialogue to discuss the situation with the guy I was dealing with, the head of customer service at Prestige Kingston, and he texted me "Good luck with your termination." I was shocked. More

The Best place to buy a vehicle. The best people. Prestige is the Best place to shop for a vehicle. This is my 5th lease with them. Gino and Tom made numerous phone calls to get me the truck I wanted. Prestige is the Best place to shop for a vehicle. This is my 5th lease with them. Gino and Tom made numerous phone calls to get me the truck I wanted. When they did Lauren wanted to get me in this truck before she left for a Family matter. Brought a Gino had a swap driver come in early to travel and get the truck and Lauren got the Truck in stock and Noah had it brought over to get Detailed. These guys are the Best team anybody could ever want to work with, Best Regards Brian More

Prestige Service Manager, Eric Eisgruber does a superb job. I bought a 2013 Prius a year ago, and in the few times I've dealt with the Prestige service department, I've been most impressed by the work of Manage I bought a 2013 Prius a year ago, and in the few times I've dealt with the Prestige service department, I've been most impressed by the work of Manager Eric Eisgruber. He's proved to be knowledgeable, decisive and hands-on. His approachable, get-the-problem-fixed attitude is a welcome change from others in his field. I wouldn't be surprised to learn that the overall efficient, customer oriented atmosphere I've observed throughout the Prestige service department is due in no small part to Mr. Eisgruber's leadership. More

Purchase: I purchased a 2012 Toyota RAV4 v6 LTD from Purchase: I purchased a 2012 Toyota RAV4 v6 LTD from them in Jan 2012. The dealers name was Noah O Byrne. It was painfully long process which involve Purchase: I purchased a 2012 Toyota RAV4 v6 LTD from them in Jan 2012. The dealers name was Noah O Byrne. It was painfully long process which involved a trade-in (from NJ) and promises of early delivery being delivered by week at a time. On arriving for purchase I realisedafter thoroughly inspecting the paperwork that the VIN was changed on me without me being told. Even the insurance firm was informed but I was never intimated. Finance: Despite me telling them that Toyota Financials pre-approved me for a loan they did not do due diligence on the same and submitted another request to Toyota Financials to rerun my credit. I also observed on some of the Finance Papers random VINs in place. Please double check every bit of paper work from them. Product: While all the above is bad, whats unacceptable is the quality of product from this dealership. In less than 2 months my car wouldnt start 4 times. Yes 4 times. I had to get Toyota Care to jump start it. On second jump start I took it to service center close to home and they replaced the battery. A week later it dies and I give it for servicing and they tell me the alternator is faulty and replace that too. On the next week it dies again with electric setting being the fault now. All this while getting 12-13mpg. The air conditioning doesnt function consistently sometimes blwoing cold air at 80F. Service: Initial Noah was responding to my call about complaints and trying to help. But since the battery 2nd visit to the service center (when I updated him about the faulty alternator via phone, email, text) he has not responded.Hi Manager who I spoke speaks rudely and says that now the car is under warranty so its should be taken care. Its as if they have done their job of selling a crappy product (pre-inspection done by Service Dealer missed out a faulty alternator) and not pass on the baton to Toyota Service. Bottom line is not to purchase from this dealership as they are ready to sell you anything and wipe their hands away when issues are reported. The service is rude or unresponsive. More

I Would NEVER do business with this dealership AGAIN! Buyer beware...after buying not one but three new Hyundias from Prestige my wife & I finally found out what they were all about. We leased a 2011 Son Buyer beware...after buying not one but three new Hyundias from Prestige my wife & I finally found out what they were all about. We leased a 2011 Sonata and in December, 6 months before the lease was up we recieved a notice from Hyundai offering a six month early buy out if we leased a new Sonata. Being that we were almost at out limit we decided to take them up on this offer. Six months later I got a bill from Hyundai financing saying that I had a balance of $1274 on my old lease due to an early termination...what!!?? How can this be? After many phone calls to Hyundai I was told that the had tried to contact the dealership for several months and that they failed to fill out what they call a "pull ahead" form that would have rectified this. Really, a simple form could have fixed this issue? Furthermore after looking into Presitge further I had found that they had numerous compliants from buyers about their business practices. I called the dealership several times to try and find out why they refused to fix their mistake. After all it was their mistake and now I was being billed for it. I spoke with PJ Bastone in financing & Brian Mcarthy and they would not even return my phone calls. I then called Charlie Roszko who is the owner to try and get this resolved and not one call was returned. Not what I would call a professionally ran dealership! After not getting any return phone calls I decided to go to the dealership to see if I can speak with the owner Charlie....after getting the run around for about 30 minutes I found him by a counter and after explaining what had happened his answer to me was " I CANT DO ANYHTING ABOUT IT" I could not believe my ears. I explained that it was his dealerships mistake and asked why they were not filling out the pull ahead form to resolve this and he would not answer me. He then went on to say "I ADMIT IT WAS OUR MISTAKE BUT I AM NOT PAYING YOUR BILL TAKE ME TO COURT!!" Now I ask, what company would ever do business like this. I could not believe the blantent disregard for customer service & the rudeness of his staff. After they failed to file the new lease paperwork properly they left a customer with a $1274 bill and pretty much was told by THE OWNER to go F**K off. Now that coming from the owner tells you what kind of business this is & how they operate. I told the owner Charlie I would report him to the BBB if I had to, even start a blog...his response..."Go Ahead"! Do yourself a favor, buy or lease a car else where. TAKE MY ADVICE, STAY AS FAR AWAY FROM THIS DEALERSHIP AS POSSIBLE!! BUYER BEWARE... Dominick More

We have been buying Toyotas at this dealership since 1990. We feel they are very reliable, we have always been able to get what we are looking for. There has never been any pressure. Everyone h 1990. We feel they are very reliable, we have always been able to get what we are looking for. There has never been any pressure. Everyone has been friendly & courteous each time we go to purchase a new car or go for a service. They are always up front about pricing & find it fair. We would definitely ( & have) recommended this dealership to family & friends More