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Prestige Subaru
Asheville, NC
97 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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97 Reviews of Prestige Subaru
Helpful January 15, 2022
Be careful of the bait and switch tactics. Almost drive far for nothing. Be on guard. Their chat sent a link to what I asked was available, but lo and behold it was not, but a $6k more expensive car was. far for nothing. Be on guard. Their chat sent a link to what I asked was available, but lo and behold it was not, but a $6k more expensive car was. Bait and switch at its best. More
by Theresa
Employees Worked With
Jessica
December 22, 2021
I just bought my first Subaru from David Hensely a couple of weeks ago. I highly recommend him if you are going to buy a car. Very easy to work with and made a new friend. My husband and I came back yesterda of weeks ago. I highly recommend him if you are going to buy a car. Very easy to work with and made a new friend. My husband and I came back yesterday so he could buy a Subaru as well! We will probably be Subie customers for the rest of our lives now, thanks to David! More
by lesliepearman72
Employees Worked With
David Hensley
December 12, 2021
Just bought a 2019 ascent yesterday and Vinson was my sales guy. He was absolutely awesome through the whole process. He helped in every way to make the purchase easy and fast. I definitely suggest you l sales guy. He was absolutely awesome through the whole process. He helped in every way to make the purchase easy and fast. I definitely suggest you look him up for your next purchase. More
by Jaclynnkron8n3
Employees Worked With
Vinson
November 24, 2021
Bought a used 2020 Subaru Outback Onyx from salesperson named Chris Lewallen and am super happy with SUV and the great salesmanship from Chris. If I ever need a other car he will be the only person I do b named Chris Lewallen and am super happy with SUV and the great salesmanship from Chris. If I ever need a other car he will be the only person I do business with. Thanks Chris More
by Fitz
Employees Worked With
CHRIS LEWALLEN
November 06, 2021
HANDS DOWN Josiah that works at 585 Tunnel Rd, was absolutely amazing. From the moment I met him at the front of the dealership till the end of the process and then some, when I returned with a concer absolutely amazing. From the moment I met him at the front of the dealership till the end of the process and then some, when I returned with a concern. I had a PEACHY-LIOUS EXPERIENCE… I use this word, when things happen that leave a great feeling. ~Thank you Josiah for your above and beyond customer service. YOU ROCK & KEEP BEING YOU!! -AnGelique. More
by Loves.some.DocMartins
Employees Worked With
Josiah
May 07, 2021
Worst customer service ever, we won’t be back, and I won’t let any family or friends either. People need to hear how we were done by Prestige Subaru in Asheville NC. We went looking for a pearl white 20 won’t let any family or friends either. People need to hear how we were done by Prestige Subaru in Asheville NC. We went looking for a pearl white 2018 Subaru Legacy. Found the one we wanted so we called first thing Monday morning to tell Betsy we we’re talking with SECU for a loan. SECU was understaffed and too many clients that day so it took extra long. My husband walks out of the bank with the loan and Betsy called to say “the car just sold, sorry but that’s the name of the game”. No ma’am Betsy that is not the name of the game. As a matter of fact this has never happened to me before by any salesman. You are the rudest salesman I’ve ever had the displeasure of interacting with. You are in the wrong job if you think this is the way to treat people. When I say I’m talking to SECU about a loan for this vehicle, it may take a couple of hours or a few hours that day if they are super busy, but by the end of the day I always have the money in hand. Betsy calls back and I take the phone and talk to her myself, she says “sorry again, but that’s how it goes, did you see our blue legacy”. I say yes and I don’t want it. So then Betsy decides to say “well if it helps, the man who bought the car had been looking at it for three days”. Seriously how idiotic can you be, ummm, no Betsy it doesn’t help. I ended up hanging up on her before I said something I wouldn’t regret. Sorry this is so long but this needs to be out there. I have since talked to a few people and found out that Prestige Subaru has done this to other people too. It’s not right, and it’s a horrible way to treat people and I will be telling anyone who will listen and just maybe the salesmen at Prestige Subaru will learn how to treat customers and especially return customers like we were (definitely not ever again). Buyer beware!!!!! More
by Carol
Employees Worked With
Betsy ??
April 15, 2021
We are about to own our third Subaru. Just placed an order with Justin Harrison, a bright, friendly and very knowledgeable sales person. He knew the Foresters from top to bottom. He had a no BS quality order with Justin Harrison, a bright, friendly and very knowledgeable sales person. He knew the Foresters from top to bottom. He had a no BS quality about him that we really liked. When we didn’t find exactly what we wanted, he easily walked us thru the ordering process. Subarus almost sell themselves, but its folks like Justin that make the difference. More
by mflowers
Employees Worked With
Justin Harrison
April 12, 2021
This is the 5th Subaru we have purchased but the first with Prestige Subaru. It was our best experience ever in purchasing a car. I really loved being able to look up the inventory online, ask for a pri with Prestige Subaru. It was our best experience ever in purchasing a car. I really loved being able to look up the inventory online, ask for a price quote, and schedule a test drive of my choice. I didn't feel pressured into purchasing anything that I couldn't afford. We will definitely be returning to Prestige Subaru when we need another vehicle. More
by NicoleE
Employees Worked With
Betsy Hancock
