
Prestige Lexus of Ramsey
Ramsey, NJ
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Unfortunate I was told my suspension had major issues and it would need to be taken apart. I was given no estimate on cost or what was wrong. I then was recommend I was told my suspension had major issues and it would need to be taken apart. I was given no estimate on cost or what was wrong. I then was recommended to tow it out of Lexus because of the “major issue”. I took it somewhere else and it took 5 minutes for the repair shop to tighten a bolt at no cost. Car runs fine with no issues. There was nothing wrong with my suspension besides a loose bolt. More
Fast, excellent service Have been servicing my two Lexus vehicles at this Dealership for several years. Always friendly, always efficient, always good value for the money. Have been servicing my two Lexus vehicles at this Dealership for several years. Always friendly, always efficient, always good value for the money. Adequate number of high-quality loaner vehicles available. More
Best Lexus Dealership Prestige Lexus is great! The staff (i.e. service manger, sales assoc. & tech support spec.) are professional, knowledgeable and helpful. All staff ar Prestige Lexus is great! The staff (i.e. service manger, sales assoc. & tech support spec.) are professional, knowledgeable and helpful. All staff are courteous too. More
Excellent Service with a smile Gina Abyad was great to deal with and I will try to always get her as my service adviser in the future. This was my second time at the service porti Gina Abyad was great to deal with and I will try to always get her as my service adviser in the future. This was my second time at the service portion of Lexus and have had great experiences both times; (for scheduled service for my ES.) More
Excellent Service Jeff was very thoughtful especially when he found out we had no power after the storm. Jeff provided outstanding customer service. The oil change was Jeff was very thoughtful especially when he found out we had no power after the storm. Jeff provided outstanding customer service. The oil change was completed promptly. More
Knows how to treat a customer They do a great job not only with service but making you feel at home. From start to finish they were friendly and professional. Will return for all They do a great job not only with service but making you feel at home. From start to finish they were friendly and professional. Will return for all my service More
Amazing! This was my first time purchasing a Lexus - and my second time at a Lexus dealership. Hands down, this dealership was amazing. The place was immaculat This was my first time purchasing a Lexus - and my second time at a Lexus dealership. Hands down, this dealership was amazing. The place was immaculate, everyone was SO super nice and helpful. It was an overall amazing experience and I would definitely recommend others to go here! Our sales rep, Michele, spent the whole day with us making sure we were getting exactly what we wanted and that everything fit within our budget - and we left happier than ever. Awesome staff, gorgeous facility and and overall amazing experience - I couldn't have asked for anything better!! If you are thinking of purchasing or leasing a Lexus, this is the place to go! And definitely ask for Michele Hanrahan! Shes is the best! More
Best dealer service anywhere I am on a my second vehicle with Prestige Lexus. I would not even think of going to any other dealer. The quality of the work and the professionalis I am on a my second vehicle with Prestige Lexus. I would not even think of going to any other dealer. The quality of the work and the professionalism is unmatched. The service is incredible, and the manager Mark Simpson greets me by my name and knows my car. Incredible! More
Very efficient & well organized. The service was very timely, efficient and well organized. The experience was extremely pleasant and my service representative was excellent and took The service was very timely, efficient and well organized. The experience was extremely pleasant and my service representative was excellent and took the extra step to make the experience memorable. More
Flat Tire I got a screw in my tire it went flat as I pulled into the dealer. This was on Wednesday when we were expecting 12 inches of snow. All of the Prestige I got a screw in my tire it went flat as I pulled into the dealer. This was on Wednesday when we were expecting 12 inches of snow. All of the Prestige Lexus staff was cordial and understanding. I purchased the tire and wheel insurance at the inception of my lease and it saved me $300. More