Prestige Lexus of Ramsey

Pleasure to deal with! I have been a customer of Prestige Lexus for eight years and been a part of purchasing or leasing at least 7 vehicles. Always a smooth transaction, an I have been a customer of Prestige Lexus for eight years and been a part of purchasing or leasing at least 7 vehicles. Always a smooth transaction, and I have always had my vehicles serviced at the dealership , if there ever was a problem it was corrected and service does everything possible to meet the customers needs. Jorge is an asset to the service dept and always takes the extra step to meet my needs, he is a pleasure to deal with. More

Maintenance Service Prestige has the best Customer Service and Sales Employees! I've had a valued relationship with Prestige since 2007 and will never change dealers or b Prestige has the best Customer Service and Sales Employees! I've had a valued relationship with Prestige since 2007 and will never change dealers or brand! More

Kim T. is excellent, was patient to let us test drive 2 5 star all the way to Kim and I’ll sure be sending more referrals to this location! Kim T. is excellent, was patient to let us test drive 2 RX, ans 5 star all the way to Kim and I’ll sure be sending more referrals to this location! Kim T. is excellent, was patient to let us test drive 2 RX, answered questions about the vehicle conditions / features / capabilities, she was straight forward without bluffing. We were able to negotiate a year end offer for one of them. This is a nice dealership location with ample parking, and green lawn right outside the front. On a genuine note, there was not a lot of room in the negotiation but I still credited Kim for going above and beyond all options to meet our expectations. More

Friendliness and flexibility in service arrangement Jorge Reinoso was so kind to explain and offer an apology that a wrong part was delivered on the promised day. He quickly arranged a loaner car and e Jorge Reinoso was so kind to explain and offer an apology that a wrong part was delivered on the promised day. He quickly arranged a loaner car and expedited correct part delivery. I was able to pick up my car fixed on the same day without any hassle. More

Good Service Jorge was very pleasant to work with. He got us in and out in a very reasonable period of time . The car attendants were very pleasant and efficient . Jorge was very pleasant to work with. He got us in and out in a very reasonable period of time . The car attendants were very pleasant and efficient . More

michael was excellent to deal with, answered all questions as always courteous and professional. i would recommend Prestige to everyone.they answerd all questions and made recommendations for the future. every as always courteous and professional. i would recommend Prestige to everyone.they answerd all questions and made recommendations for the future. everyone was friendly and welcoming. More

Not Honoring warranty Too bad it's not possible to give this Lexus dealer less then one star. Purchased a used GMC vehicle from them on 10/31/19 with a written agreement t Too bad it's not possible to give this Lexus dealer less then one star. Purchased a used GMC vehicle from them on 10/31/19 with a written agreement the at the manufactures warranty was good through February 2020. Took the car in for a warranty repair and was notified by the GMC dealer (Lexus of Ramsey tried to repair and failed ) and was told the warranty had expired. Placed a total of eight calls to lexus starting on 11/6/19 at 12:02 pm and my eighth call was at 3:04 pm on December 8th. Everyone was very nice and polite, but no action was taken and the problem was not resolved. Please, if you expect any sort of post sale service - find another dealer More

Excellent service Michael Zearfaus was great I had great experience with service Michael, Joe, Jorge everyone there was a real PRO they couldn't be more helpful & polite to work with, I should k I had great experience with service Michael, Joe, Jorge everyone there was a real PRO they couldn't be more helpful & polite to work with, I should know this is my 3rd lexus. Your service guys Adam & Jack are excellent. I would recommend your dealer to everyone. More

Friendly Service Thank you Jorge Reinoso for great service! Friendly and very helpful! Even the guys who pulled my car up were so nice and helpful-thank you! Thank you Jorge Reinoso for great service! Friendly and very helpful! Even the guys who pulled my car up were so nice and helpful-thank you! More

Very courteous and professional service Had a 10 K appointment and had excellent overall experience. Overall experience from valet to reception to service agent was great. I would highly rec Had a 10 K appointment and had excellent overall experience. Overall experience from valet to reception to service agent was great. I would highly recommend them. More