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Prestige Lexus of Ramsey

Ramsey, NJ

4.0
2,629 Reviews

1000 NJ-17

Ramsey, NJ

07446

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Showing 2,629 reviews

May 26, 2020

Outstanding Service Prestige Lexus in Ramsey, NJ is wonderful! I've had two Lexus vehicles that both have been so well taken care of at this dealership. John De Santis More

by ValTram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John De Santis
May 27, 2020 -

Prestige Lexus of Ramsey responded

We're grateful to have earned your business at Prestige Lexus of Ramsey! We're pleased to hear that John treated you to the outstanding service that we strive for. See you next time!

April 04, 2020

Excellent Service! The entire experience with Prestige Lexus was pleasant. The scheduling was easy, they took my car in early and the service was professional and prompt More

by gsjr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John De Santis, Adam Lucchesi, Nevia Estrella, Jessica Tyska, Tom Sullivan
Apr 06, 2020 -

Prestige Lexus of Ramsey responded

Thank you for the 5-star review! We couldn't be happier to hear that you had a pleasant experience working with our team at Prestige Lexus of Ramsey. We look forward to your next visit!

March 25, 2020

Great Service and very polite & professional staff. Car was picked up very punctually and delivered back close to the time that was promised. Good job!! More

by vijay_bhavnani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
Mar 25, 2020 -

Prestige Lexus of Ramsey responded

Thank you for the review! It was our pleasure to work with you here at Prestige Lexus of Ramsey. If you ever need anything else, don't hesitate to come back and see us again!

January 25, 2020

Michael was very patient and gave me a tutorial on radio presets. Very nice person who didn’t rush me. Made waiting for service a good experience. Thx More

by Janet spreen
Recommend Dealer
Yes
Employees Worked With
Stephanie Ceccon
Jan 27, 2020 -

Prestige Lexus of Ramsey responded

Janet, thanks so much for taking the time to write a review of Prestige Lexus of Ramsey. We strive to make every visit a positive experience and we are happy that came true for you!

January 25, 2020

10,000 Service & Maintenance Great Service provided by Prestige Lexus of Ramsey. Friendly and professional staff and the entire experience was quick and efficient. Great experie More

by ronporto
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Reinoso
Jan 27, 2020 -

Prestige Lexus of Ramsey responded

Thanks for taking the time to write us a review! At Prestige Lexus of Ramsey, we strive to provide exceptional customer service and its great to know we hit the mark!

January 18, 2020

Unbelievably helpful and accommodating! Will definitely be back when my car needs service. Could not have been better. Thank you for your help. Loaner car made life easier. More

by mbcarter74
Recommend Dealer
Yes
Employees Worked With
Michael Zearfaus
Jan 20, 2020 -

Prestige Lexus of Ramsey responded

For you to say that your recent service visit "could not have been better" makes our day! Thank you so much for the rave review. We look forward to assisting you next time at Prestige Lexus of Ramsey.

January 17, 2020

Michael Zearfaus was my service representative, Michael, was excellent in answering and resolving my questions. I was satisfied by his response and his conduct and the time frame it was handled. More

by SHABBIR Hasan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Demetre Stathopoulos, Michael Zearfaus
Jan 17, 2020 -

Prestige Lexus of Ramsey responded

Thank you for the review! We are happy to hear that Michael and our team at Prestige Lexus of Ramsey were able to resolve your questions and help you out. We will be sure to let Michael know that you enjoyed working with him!

January 10, 2020

Pleasure to deal with! I have been a customer of Prestige Lexus for eight years and been a part of purchasing or leasing at least 7 vehicles. Always a smooth transaction, an More

by joeey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Efrus, Walter Kosik, Jorge Reinoso
Jan 10, 2020 -

Prestige Lexus of Ramsey responded

Thank you for the review! We are so grateful to have you as a longtime customer here at Prestige Lexus of Ramsey. We will certainly let Jorge know that you appreciate him!

January 09, 2020

Maintenance Service Prestige has the best Customer Service and Sales Employees! I've had a valued relationship with Prestige since 2007 and will never change dealers or b More

by Timiqua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Zearfaus, Stacy Diver
Jan 10, 2020 -

Prestige Lexus of Ramsey responded

We can't thank you enough for trusting us with your business for over a decade - wow! We are honored to have you as part of the Prestige Lexus of Ramsey family. Have a wonderful weekend!

January 01, 2020

Kim T. is excellent, was patient to let us test drive 2 5 star all the way to Kim and I’ll sure be sending more referrals to this location! Kim T. is excellent, was patient to let us test drive 2 RX, ans More

by jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Totha
Jan 02, 2020 -

Prestige Lexus of Ramsey responded

James, thank you for the review! We are so happy to hear that you enjoyed working with Kim and our team at Prestige Lexus of Ramsey. We will be sure to let Kim know that you appreciate her help!

Jan 09, 2020 -

jimmy responded

Hi - after taking delivery of my L/Certified vehicle, I've noticed there is a chip on the windshield that is blocking driver's vision, particularly at night time I cannot look straight on the road which is quite dangerous. I only test drive it in the noon time so the issue never surfaced itself, and I didn't take the car home until after the next day time. I've had high expectation of this vehicle because I paid extra for the CPO, I understand human errors do get made and perhaps this was an oversight during the 161 point inspection process by your technician because the chip was so small? If it wasn't for vision blocking I'd probably not bother to turn it in, as I am physically quite far from your shop. Lexus Corporation advised me to contact you to see if a remedy can be reached. Please give me a call, I am happy to discuss this matter further, and thanks!

Jan 09, 2020 -

Prestige Lexus of Ramsey responded

James - I will look up your information and try to get in touch regarding the chip in your windshield. You are also free to call me on my direct line. Thank you, Jeff Miller - General Sales Manager - 201-258-6152

Jan 12, 2020 -

jimmy responded

Jeff - I have left you a VM mid-week, I had to educate myself to find out that it is probably a less severe "pit" rather than a "chip", nevertheless you can disregard my concern for now.

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