Prestige Lexus of Ramsey

Excelent service Iam so satisfy with the service that I received from Mister Richard Kim he help us a lot he is very patient and very good as a salesman he makes the Iam so satisfy with the service that I received from Mister Richard Kim he help us a lot he is very patient and very good as a salesman he makes the difference thanks to Him for all his help and also Mister Jose Lobo from finance department he also help us he gave us an excellent service vip thanks and keep it up More

Demetre was the main reason that I chose to stay with Lexus. He was extremely knowledgable about the type of vehicle I was looking for and clearly explained all aspects of the auto and simplified the financing. He was extremely knowledgable about the type of vehicle I was looking for and clearly explained all aspects of the auto and simplified the financing. He had Vinny go over all the electronics with me which was quite helpful though I had to return for a refresher course. Everyone was quite patient with me from sales to service More

Purchase of Certified Pre-owned 2017 Lexus NX I found the car shopping experience very professional. The sales person spent time helping me evaluate the exact model and features I was seeking. I I found the car shopping experience very professional. The sales person spent time helping me evaluate the exact model and features I was seeking. I did purchase a certified pre-owned 2017 module as it fit my immediate needs. Within 4 days from my initial visit I drove off the lot with my car. The entire team from management and sales, to financing and service where professional and focused on providing me with the ideal experience from the minute I entered the showroom. More

great experience ! Everyone was extremely helpful in order to facilitate the delivery of the car I picked and make the formal part of of our lease agreement understandab Everyone was extremely helpful in order to facilitate the delivery of the car I picked and make the formal part of of our lease agreement understandable and quick. It took a great staff to get my deal done without any problems or wasssted time. More

Just what I wanted Having looked for a new car for quite a while, I went back to Prestige Lexus. No the compares to the quality of a Lexus. Working with Rudy, I decided Having looked for a new car for quite a while, I went back to Prestige Lexus. No the compares to the quality of a Lexus. Working with Rudy, I decided to go with a RX 350 and I’m happy with the overall experience at Prestige. More

I needed help and Prestige stepped forward After hitting one of the unseen but massive potholes on Rte 287, I noticed a bubble in the sidewall of my front tire. With all the highway driving I d After hitting one of the unseen but massive potholes on Rte 287, I noticed a bubble in the sidewall of my front tire. With all the highway driving I do, this was not a safe condition. I did not have an appointment but contacted Jeff Luca in Service to see if I could stop by that day to have the tire replaced. Jeff without hesitation told me to stop by and that they would take care of me right away. That is great customer service. Thanks Prestige. More

The Wait I have been coming to the dealership ever since I bought the car back in 2006. The customer service that they provide is outstanding. While I reco I have been coming to the dealership ever since I bought the car back in 2006. The customer service that they provide is outstanding. While I recognize that between the 45,000 mile checkup and the wheel alignment will take longer than the normal 2 hour wait, I didn't anticipate my wait to be close to 4 hours. I know Jorge did his best but he was not as effective as some of the other Service Managers who was on top of the shop and a number of them did frequent visit to the shop to make sure their customers were taken care of. I was not updated on the status of my vehicle even though he saw me pacing the hallway. It was the lady at the desk who offered a place for me to charge my phone and asked if I need anything. I had to ask Jorge a number of times what was happening. While he was very pleasant to speak with, I felt he lacked the sense of urgency, especially, when I first told him that I didn't want a loaner car given the amount of wait (4 hours or so) and I ended up waiting just as long. More

Good service Took care of my car for its 5000 mile check up. It took longer than I was told, as I was told would take about 1 hour 15 minutes, but happy overall. Took care of my car for its 5000 mile check up. It took longer than I was told, as I was told would take about 1 hour 15 minutes, but happy overall. More

Great experience! Had a great experience with the listed associates! I especially appreciated Richard's calm demeanor, keen listening ear, patience and non-pushiness, Had a great experience with the listed associates! I especially appreciated Richard's calm demeanor, keen listening ear, patience and non-pushiness, it was different and refreshing. Thank you. More