Prestige Lexus of Ramsey

My experience with this 25,000 mile check was excellent. Joe took good care of me. It’s good to have him back. All service was done to my satisfaction It. Was good to be able to wait for the car. Joe took good care of me. It’s good to have him back. All service was done to my satisfaction It. Was good to be able to wait for the car. More

Above and Beyond I gashed my tire & needed a new one. I called at 2:30p on Saturday and when Carol asked if I could come during the week, I hesitated, because it meant I gashed my tire & needed a new one. I called at 2:30p on Saturday and when Carol asked if I could come during the week, I hesitated, because it meant taking time off from work. She said "Hold on." and quickly came back on the line to tell me that if I could get there quickly, they could replace the tire immediately. She also mentioned I had a recall notification, and assured me they would take care of that also. I was back home by 5pm! More

Excellent experience Every one at this Service Center is pleasant, friendly and professional! Michael was responsive and kept me informed of the status of my repair. While Every one at this Service Center is pleasant, friendly and professional! Michael was responsive and kept me informed of the status of my repair. While it took longer than originally expected, I'm glad I held out for Lexus. More

Great dealership! Bought my 1st car from them 5 yrs ago and here I am buying #2! Everything was a breeze! Will be back for #3 when its time😊 Bought my 1st car from them 5 yrs ago and here I am buying #2! Everything was a breeze! Will be back for #3 when its time😊 More

Great Service The service representatives are polite, communicative and thorough. They are generally true to their word as to the service provided and expected tim The service representatives are polite, communicative and thorough. They are generally true to their word as to the service provided and expected time for service to be complete. The waiting area is clean. More

Replace wiper assembly Prompt service. Loaner car provided. Hassle-free. Quality job with no "surprises." A bit expensive, but peace of mind knowing that the company sta Prompt service. Loaner car provided. Hassle-free. Quality job with no "surprises." A bit expensive, but peace of mind knowing that the company stands behind its work. More

Courteous, efficient, responsive, considerate. Thank you. Michael was very helpful, professional, and took the time to get extra information that I needed. The service here is always efficient and I was plea Michael was very helpful, professional, and took the time to get extra information that I needed. The service here is always efficient and I was please to wait only 1 hour for the maintenance. More

Key battery low and 15000 mile service Low key battery and 15000 mile service Very friendly, efficient service. Car was ready sooner than expected. Waiting area was clean and well stocke Low key battery and 15000 mile service Very friendly, efficient service. Car was ready sooner than expected. Waiting area was clean and well stocked with treats. More

First service appointment to install mud guards I recently purchased a certified pre-owned 2017 Lexus 2017 and purchased mud guards. I scheduled a service appointment to have them installed. I was p I recently purchased a certified pre-owned 2017 Lexus 2017 and purchased mud guards. I scheduled a service appointment to have them installed. I was pleased to find out the service advisor Jeffrey Lucca had charged me only for the actual labor time versus the minimum charge that is standard policy. This is a great way to start a new business relationship. More

10K Checkup Dropped vehicle off for 9:15 appointment, was prepared to wait the hour and a half for 10K mile checkup. Met with Mark Simpson, he was great. I aske Dropped vehicle off for 9:15 appointment, was prepared to wait the hour and a half for 10K mile checkup. Met with Mark Simpson, he was great. I asked if it was truly going to be the allotted time I was told, Mark immediately called the Service area and found that times were running a little longer due to the Saturday rush. He asked if I would like a loaner car, within five minutes, I was out the door. He called me when my vehicle was ready to go. When I arrived, the Service Receptionist called for my car to be brought up. After almost twenty minutes of no appearance of my vehicle, Mark took the initiative of going and getting the vehicle himself. Truly, a Plus-1 customer experience from Mark. Please try and get better at having the vehicles delivered to the waiting customers in a more timely fashion. Thank you. More