Prestige Lexus of Ramsey

Very efficient. Wait time was less than expected. Been going to Prestige since 2009. Always friendly and professional staff. Staff works hard to provide excellent service. Feel confident my Lexus was Been going to Prestige since 2009. Always friendly and professional staff. Staff works hard to provide excellent service. Feel confident my Lexus was taken care of when I drive home. More

The good, the bad and the ugly I have both 5 stars and 1 star in this review. So the average of 3 stars. OK, let me start with the positives. The people and the store are first rate I have both 5 stars and 1 star in this review. So the average of 3 stars. OK, let me start with the positives. The people and the store are first rate. The loaner cars are a really nice touch, and the lounge is wonderful. This part of the Prestige experience is top rated. NOW for my one star comments. The UPSELL of the service department. I worked in dealerships for over 10 years so I know the pressure to upsell the customer. That being said, I took my 2013 RX350 in for tires, and front brakes, along with a 60K mile service. Now what I did not expect was I was told I needed new rotors, rear brakes and soon a new water pump. I am an engineer and I know that the rear brakes perform under 20% of the stopping power. The front brakes perform 80%. I know I had about 20% of the lining left on the fronts but I agreed to have the pads replaced while I was there. Now I looked at the rotors and they were SLIGHTLY scored from 60K worth of stopping. Nothing a little time on a brake lathe would not take care of. Dont these people know that rotors can be turned? Guess not!. OK so new rotors and rear pads to be replaced. Next.... Water pump?????? WHAT???? I never had a water pump start to go in ANY Toyota or Lexus I have owned over three decades in under 60K miles. I have had Camrys and Lexus and NEVER had ANY issues with water pumps. And I have driven cars up to 200K miles on the same water pump. IF this is indicative of the quality of the new Lexus products than I will purchase the next car I really want..... a Jaguar F Pace. I EXPECT poor numbers like this in British cars but NOT Japanese cars. So am I holding my breath for the water pump to fail????? What do you think???? So when all is said and done $2000.00 buys you a tire change (I supplied the tires), brake pads all around, rotors, and the 60K mile checkup. Fair? You tell me. HAHA. More

Service Jeff does a great job helping me understand what work needs to be done to my car. The service is wonderful and done in a reasonable amount of time. I Jeff does a great job helping me understand what work needs to be done to my car. The service is wonderful and done in a reasonable amount of time. I needed to be somewhere by a certain time and Jeff did a great job ensuring I was able to meet that time. More

Last minute I was driving when a light came on - I called service and they said to come right in. My car was immediately taken, Jeff (who is always wonderful, fri I was driving when a light came on - I called service and they said to come right in. My car was immediately taken, Jeff (who is always wonderful, friendly, kind) told me within minutes that my tire pressure was down a bit and it was taken care of. He then asked if I wanted my car washed, which I said yes. Then after a few minutes I realized I may need new wipers. Jeff looked up my records and said they were changed not long ago but would check them out. He personally went to my car and wiped down the blades! Awesome! More

Excellent Sales Consultant Michelle Hanrahan Michelle Hanrahan is very good at what she does. She was accommodating to my requests and she was excellent in explaining the sale and offered differe Michelle Hanrahan is very good at what she does. She was accommodating to my requests and she was excellent in explaining the sale and offered different options while understanding my financial needs. She also gave me a sense of comfort and confidence in leasing my 2019 ES 350 More

Timely, professional, pleasant. And appointment was made very quickly and kept on time. The loaner vehicle was practically brand new and in great condition. All service was complete And appointment was made very quickly and kept on time. The loaner vehicle was practically brand new and in great condition. All service was completed timely . I was informed of completion and was able to pick up my car on time. Service advisor was very polite and knowledgeable. More

Service review The rep was very courteous, very helpful and very professional. I was very please with rep mr.Guglemi. The reason for my 4 star rating is because the The rep was very courteous, very helpful and very professional. I was very please with rep mr.Guglemi. The reason for my 4 star rating is because the service technician did put back the settings as they were when I brought in the car and I had to call Mr Gugliemi to help or tell me how to reset my screen regarding the "messages"screen near the speedometer as it was saying "no messages". The service technician did not put back "auto" on my headlight I am an elderly person and not very technical so when these car settings are set. I would prefer them to stay that way More

Got the car we wanted It was an easy transaction; no hassles; we negotiated our lease one evening and got another one in less than one hour. We returned two days later to It was an easy transaction; no hassles; we negotiated our lease one evening and got another one in less than one hour. We returned two days later to turn in our car, signed the contracts and were driving after about another hour. More

Excellent service advisor Jeff Licca Jeff is exceedingly helpful and makes any service visit a pleasent experience.He would be the main reason I would buy from Prestige Lexus again. Jeff is exceedingly helpful and makes any service visit a pleasent experience.He would be the main reason I would buy from Prestige Lexus again. More

Kim Totha Kim was a pleasure to deal with very professional and took the time to guide me thru with my Lexus! She is a sales representative that should be looke Kim was a pleasure to deal with very professional and took the time to guide me thru with my Lexus! She is a sales representative that should be looked upon for higher positions with the dealership!, More