Prestige Lexus of Ramsey

Bait and switch to the tune of $2400.00 in three years,. I was given a payment number. I then went to finance and was almost FORCED into buying an expensive warranty. I was made to feel very surprised since I was given a payment number. I then went to finance and was almost FORCED into buying an expensive warranty. I was made to feel very surprised since nobody had told me of this previously. They expressed in much detail if I did not buy the warranty I would be charged for every little mark etc. What was I to do at this point? Bait and switch. More

Top notch service, as usual. Great team. They take care of you. Starting with a call, to set up an appointment, Lydia is a pleasure to work with. She returns my calls promptly, after I leave They take care of you. Starting with a call, to set up an appointment, Lydia is a pleasure to work with. She returns my calls promptly, after I leave a message on her voice mail. They keep you updated, as they check your vehicle. They provide you with a loaner vehicle, so you can continue with your day, until your vehicle is ready. Very courteous staff. Always a smile. Mark Simpson, at the service department, always make the experience a good one. Have been coming here for ten years. My salesman, Demetre Stathopoulos, from ten years ago, always comes over to greet me, by name. Five stars, all the way. More

Fender dressing The best, professional, caring, knowledgeable team going. Have been with the team for over 16 yrs., expect to be with them forever. Excellent, excell The best, professional, caring, knowledgeable team going. Have been with the team for over 16 yrs., expect to be with them forever. Excellent, excellent, excellent. More

GREAT SERVICE BUT SPENT OVER 4.5 HOURS TO BUY THE CAR. WAY TOO LONG OF A WAIT, HOPE NEXT TIME YOUR COMPANY CAN IMPROVE IN THEIR TIMELINESS. BUT SPENT OVER 4.5 HOURS TO BUY THE CAR. WAY TOO LONG OF A WAIT, HOPE NEXT TIME YOUR COMPANY CAN IMPROVE IN THEIR TIMELINESS. More

Excellent service!! A sale is a sale, but service is a personal commitment. Prestige always provides excellent, professional and courteous service. I trust Prestige and A sale is a sale, but service is a personal commitment. Prestige always provides excellent, professional and courteous service. I trust Prestige and will continue leasing because of the excellent service. More

I had a regular service. When as it turned out I needed new brake pads, Jorge came to me and explained that it was an important thing to do and that it was necessary for me to When as it turned out I needed new brake pads, Jorge came to me and explained that it was an important thing to do and that it was necessary for me to get that day and how much it would cost He was very professional and extremely helpful and made me feel comfortable. More

Pickup Area confusion Scheduling for service and drop off was as fine and the maintenance was performed within the expected time. What was not expected was to find the pic Scheduling for service and drop off was as fine and the maintenance was performed within the expected time. What was not expected was to find the pickup area be unorganized and waited 10 to 15 minutes before anyone offered to retrieve the vehicle. Three other customers who arrived after I did were in and out in minutes. Very disappointed! More

Defect that should have been covered by warranty The defective strut that cost approx $400 + to have fixed should have been covered by my warranty A bit disappointed, as Lexus has been terrific in t The defective strut that cost approx $400 + to have fixed should have been covered by my warranty A bit disappointed, as Lexus has been terrific in the past about defects. More

Normal service Amazing service as always, in and out without an appointment and great to chat about the Lexus Brand and the new and used inventory. Also, probably th Amazing service as always, in and out without an appointment and great to chat about the Lexus Brand and the new and used inventory. Also, probably the best dealer in town on every level More

Service due to recall Everyone was very professional, the car was ready when they promised me, the waiting area is very comfortable, the service advisor checked in with me Everyone was very professional, the car was ready when they promised me, the waiting area is very comfortable, the service advisor checked in with me often More