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Prestige Lexus of Ramsey
Ramsey, NJ
2,633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,633 reviews
November 24, 2018
Great Service!! Easy to schedule. Waited and picked up the car in about hour and a half. Very easy. I was told it needed a software update which would take a hour and Easy to schedule. Waited and picked up the car in about hour and a half. Very easy. I was told it needed a software update which would take a hour and a half which it did. More
by Brian, Old Tappan
Verified CustomerEmployees Worked With
Mark Simpson
November 23, 2018
Service Excellent Easy appointment process, Service explained, Loaner Car available for use. Car pickup and payment process very easy.. Follow up next day to make su Easy appointment process, Service explained, Loaner Car available for use. Car pickup and payment process very easy.. Follow up next day to make sure everything was done and if satisfied More
by Harold
Employees Worked With
JESSICA KURTZ, Gary Gugliemi
November 23, 2018
80,000 mile service In and out . No problem , no xx , as usual. Had a few issues that were checked out. When I left all issues had been resolved. In and out . No problem , no xx , as usual. Had a few issues that were checked out. When I left all issues had been resolved. More
by hank257
Employees Worked With
Gary Gugliemi
November 22, 2018
New car engine light on not fixed New rx hybrid engine light on serviced a week ago next day light back on live 2 1/2 hrs away. Told could not give me a loaner. Yesterday going to pick New rx hybrid engine light on serviced a week ago next day light back on live 2 1/2 hrs away. Told could not give me a loaner. Yesterday going to pick up my daughter in Newark told to stop in and Walter would take a quick look, asked for Walter got Jeffrey arrived around 12:30 Snd by 2 pm nothing done and had to leave told to go to local Toyota dealer instead Not what I expected I I have purchase last 3 Lexus from you always very pleased More
by DCMJJ
Employees Worked With
Richard Efrus, Jeff Lucca
November 22, 2018
couldn't have been any smoother the service coordinator...Joe Scalo...could not have been any nicer or more competent. He made the service visit as simple as possible and I am most g the service coordinator...Joe Scalo...could not have been any nicer or more competent. He made the service visit as simple as possible and I am most grateful for that. More
by MONTAG279
Employees Worked With
Joe Scalo
November 22, 2018
Misinformation really hurts I have dealt with this dealership for over ten years and I or my family purchased many many cars from them. My most recent purchase was a 2018 LS 500 I have dealt with this dealership for over ten years and I or my family purchased many many cars from them. My most recent purchase was a 2018 LS 500. When I went to pick up the car I was extremely upset that this flagship vehicle did not have a certain very important feature which I like. The information I received from the salesman was that this feature was only available if you purchased the model with an additional package at a cost of another $15,000 or so. I was also informed that the 2019 model would be the same as the 2018. Needless to say, I purchased the vehicle only to find out shortly thereafter that the salesman either purposely decided NOT to tell me that the feature I wanted was available at a reasonable add on or, he was totally giving out erroneous information. The wind up is I am driving a Lexus that does not have all of the features that I would have liked and that is very upsetting to me. I repeatedly contacted the dealership about this and they refused to fully respond to my complaint. I'M A VERY DISAPPOINTED CUSTOMER OF LEXUS OF RAMSEY More
by MONTAG279
Employees Worked With
Demetre Stathopoulos, Wayne Schey
November 22, 2018
Car was not ready when promised. I had to make several telephone calls to find out when it was ready and did not get any return calls. I had to make several telephone calls to find out when it was ready and did not get any return calls. More
by JEFF@JEFFLIPKINLAW.COM
Employees Worked With
Joe Scalo
November 22, 2018
Service Efficient and polite attention. Kept fully advised of work Was immediately met told how long the work would take and the estimate was in line w estim Efficient and polite attention. Kept fully advised of work Was immediately met told how long the work would take and the estimate was in line w estimate. More
by DennisG
Employees Worked With
Mark Simpson
November 21, 2018
Very Professional as soon as I arrived, was greeted by a very professional young lady, did not have to wait long for Gary to call on me as soon as I arrived, was greeted by a very professional young lady, did not have to wait long for Gary to call on me More
by ELI15
Employees Worked With
Gary Gugliemi
November 21, 2018
Excellent service Well organized and very efficient operation. Completed work per time estimate. Representative was very helpful . Was able to better plan future servic Well organized and very efficient operation. Completed work per time estimate. Representative was very helpful . Was able to better plan future service needs and make more informed decisions More
by STEVEHINDEN
Employees Worked With
Gary Gugliemi
