Prestige Lexus of Ramsey

Good service The staff are nice, polite and pleasant. The wait time was long but I was informed so when I checked in, so no issue there. When it's done, the tank w The staff are nice, polite and pleasant. The wait time was long but I was informed so when I checked in, so no issue there. When it's done, the tank was full (because it was a recall, I believe), washed, and ready. Not dried well on windows so there were water stains, but the rain washed them away next day, so no big deal. More

，25000 miles service Good services?Gary was very nice to help us to get job done in shop as soon as possible since we are living in upper state of New York about 80 mile a Good services?Gary was very nice to help us to get job done in shop as soon as possible since we are living in upper state of New York about 80 mile away from the shop. More

pleasant experience. The service associate was extremely helpful, friendly and cooperative. The rest of the staff was also very polite. The whole experience was very pleas The service associate was extremely helpful, friendly and cooperative. The rest of the staff was also very polite. The whole experience was very pleasant. Thank you. More

Excellent service manager and vehicle service Joe Scalia is a professional in my opinion and very polite and shows the most respect to the customer I want him ad my service rep from this point on Joe Scalia is a professional in my opinion and very polite and shows the most respect to the customer I want him ad my service rep from this point on Very pleased More

Recall on RX350 service department was excellent i I have a 2017 RX350 which I have leased from Prestige Lexus in Ramsay, NJ.. Service Recall on some software issue. I was contacted by Prestige. It was I have a 2017 RX350 which I have leased from Prestige Lexus in Ramsay, NJ.. Service Recall on some software issue. I was contacted by Prestige. It was so easy to schedule an appointment over the phone with a rep who was so pleasant to work with. Then when I dropped off my car I was referred to Joe Scalo, who I have worked with before. Joe was so very helpful and friendly! He arranged a loaner car for me on the spot without any hesitation! He made the whole service process as easy as possible! I give Joe and Jenn, the receptionist who is so sweet, an excellent or whatever the highest rating is! Sincerely, Howard Kaplan More

Excellent Service Service advisers Joe Scalo and Gary Guglielmi with previous service were very helpful and responsive Service was in time Loaner car service a great Service advisers Joe Scalo and Gary Guglielmi with previous service were very helpful and responsive Service was in time Loaner car service a great customer accommodation Coffe in waiting room much appreciated More

Sales person (Daniel) was curtious and professional Wonderful buying experience it was on time and quick process. Daniel is well planned, organized, professional and curious person.he cares about custom Wonderful buying experience it was on time and quick process. Daniel is well planned, organized, professional and curious person.he cares about customer before and after completion of sale More

It was very efficient and reliable. The service center ran like a well oiled machine. The appointment time was kept, a loaner car provided and the service done in a timely manner. The service center ran like a well oiled machine. The appointment time was kept, a loaner car provided and the service done in a timely manner. More

No complaints I took my RX350 in for its first service and everything went as smoothly as possible. The service was completed sooner than anticipated. Jeff Lucca wa I took my RX350 in for its first service and everything went as smoothly as possible. The service was completed sooner than anticipated. Jeff Lucca was very helpful and accommodating. More

Great dealership, no hassle or up selling at all!!!!!! Received a fair deal without pulling teeth like other dealerships. Rudy(salesman) was very genuine and did not try to up-sell me on a vehicle I did no Received a fair deal without pulling teeth like other dealerships. Rudy(salesman) was very genuine and did not try to up-sell me on a vehicle I did not want. Found the perfect car too!!! Jose, the sales manager was also a pleasure to work with, very stand up person, understood what my budget was and worked with it, never once did he walk away upset when I said no to the numbers he was providing me. Oscar, finance manager was also a great person to deal with when it came to signing the papers. One thing that I loved, he did not get upset when I said no to a few add ons. I did opt for one, which was the wheel and tire package, only because NJ roads are horrible. Vincenzo, he is the tech and delivery specialists, you meet him last so he can over the car with you and show you the potential of your new vehicle from the simple features to the hidden features. All in all, once my lease is up, I will return for a new one. The service they provided was awesome. For once I felt like I was not trying to taken advantage of. Keep up the great work Prestige Lexus!!!! More