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Prestige Lexus of Ramsey

Ramsey, NJ

4.2
2,631 Reviews

1000 NJ-17

Ramsey, NJ

07446

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Showing 2,631 reviews

December 12, 2018

Multiple visits with no results - GPS is not updated. Poor scheduling support. My wife after two visits is extremely unhappy. We definitely will not visit this dealership anymore. More

by ARIKG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't remember, Jaime Massimi
Dec 26, 2018 -

Prestige Lexus of Ramsey responded

We are so sorry to hear that you and your wife are frustrated with your service. We would like to help resolve the issues you are facing, however, we are unable to pull up your contact information based on your username. Please feel free to contact our service department directly (855) 983-5990

December 12, 2018

We had a great experience at this dealership From start to finish the experience was top notch. They located the cars we wanted and got us into them quickly. they followed up afterwards and expla More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinny in tech was awesome , Demetre Stathopoulos, Richard Nudelman
December 12, 2018

Service agent did not listen completely I would give service agent Jeff very poor marks for not listening and not following through. Poor communication skills. I would prefer not to work w More

by CECEBES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Jeff Lucca
December 12, 2018

Excellent Customer Service Both Mark Simpson & Vinny Calautti provided excellent service & went above & beyond to make my visit to your service center both informative & profess More

by RALPHGALLO430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Simpson, Vincenzo Calautti
December 11, 2018

85,000 MILE MAINTENANCE SERVICE The service was performed in a timely fashion and we were kept appraised of findings that would entail work beyond the scope of the normal maintenance More

by PapaBob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Gugliemi
December 10, 2018

Prestige is the best! Super friendly staff! Everyone is eager to help. Some dealers you feel like they don't want you, just your money. Not the case here. I feel truly welc More

by sunny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Reinoso
December 10, 2018

Made a difficult situation easier Lexus service at Prestige is always accomodating, and staff try to be as helpful as possible. Despite a major unexpected repair, everything went smo More

by BSP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A, Mark Simpson
December 10, 2018

A+++ experience with new Lexus lease - I just completed my fifth lease with Prestige Lexus of Ramsey and this was the best experience from already very good past experiences. Demetre Stath More

by firematic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Demetre Stathopoulos, Richard Nudelman
December 10, 2018

Lexus GX I worked with Hovig Barsemian on the sales side (name not below). He was outstanding! I cannot say enough good things about him. He made the process More

by AEAUERBACH
Recommend Dealer
Yes
Employees Worked With
Hovig Barsemian. (Excellent experience), Wayne Schey
December 10, 2018

So very helpful From the time I arrived to the moment I climbed back into my car, everyone was courteous and helpful. Jeff (in Service Department) made sure my car More

by HappyLexus Owner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Lucca, JESSICA KURTZ
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