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Prestige Lexus of Ramsey
Ramsey, NJ
2,633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,633 reviews
January 03, 2019
Great experience Staff is very professional and extremely knowledgeable on both product pricing and negotiating the FINAL price. High points, Jason Park and Vinny (Th Staff is very professional and extremely knowledgeable on both product pricing and negotiating the FINAL price. High points, Jason Park and Vinny (The Technical consultant) both made it fun to buy/ lease a car. The only low point was it took longer than expected and at the end of the process that left us and we are sure the staff very tired. Our first contact at the dealership was with Jamie Massimi. Meeting her was a delight as she greeted and made us feel welcomed when we arrived, and made sure we were well taken care of. We had a small issue regarding the registration of the vehicule when we arrived back in N.Y. due to our misunderstanding and she directed us to the proper party who responded to our delima. Should any of our friends relatives or colleagues consider a Lexus, we will definately be sending them to PRESTIGE LEXUS OF RAMSEY, N.J. More
by griffinalan2
Verified CustomerEmployees Worked With
Jason Park, Vinny (The Tech consultant), Jaime Massimi
January 03, 2019
Excellent Rich was professional and courtesy we have know each other for over 25 years and he has always been a professional in everything he does. Rich was professional and courtesy we have know each other for over 25 years and he has always been a professional in everything he does. More
by ljdangelis123
Employees Worked With
Richard Efrus
January 02, 2019
Awesome The sales person Demetre, John the finance person and Vine the technical person all were awesome. We will come back for our next Lexus to this delears The sales person Demetre, John the finance person and Vine the technical person all were awesome. We will come back for our next Lexus to this delearship. More
by SHABBIR Hasan
Employees Worked With
John in Finance, From Fort Lee, NJ, Demetre Stathopoulos, Vincenzo Calautti
January 02, 2019
Great service Greeted with a smile. The front desk lady(sorry don't know your name, but you knew me!) Greeted me with a smile and asked about my dog.who was not wi Greeted with a smile. The front desk lady(sorry don't know your name, but you knew me!) Greeted me with a smile and asked about my dog.who was not with me! Always courteous! More
by BBBVIV
Employees Worked With
Stephanie Ceccon, Jessica Tyska, Stacy Diver, Tara Niland, Carol Galbraith
January 02, 2019
Horrible experience, do not return calls Tried purchasing a car from this dealership and called and spoke with a phone responisist and I was told the sales manager would call me back. I was n Tried purchasing a car from this dealership and called and spoke with a phone responisist and I was told the sales manager would call me back. I was never called back after calling many many times I knew the car I wanted to purchase this was suppose to be easy. Came in to the dealership 3 days after I made the deal over the phone with the girl from the call center not even a sales manager. Came in was not treated good. When I drove the car home took over 5 hours when we knew the car and agreed on the price before hand. What took so long? They were just not being professional. I was given a rate that I did not sign up for I told the sales man as well as the accountant the month term and he had the price of the car wrong as well as the gems which inflated my interest rate which is a rip off. Not only that...the back fog light was out and needed to be brought back to get repaired, there was water in the trunk and all around the battery this is seen before and car was detailed however never detailed. Ash in cigg tray. Also was told breaks were good and they have been squeezing since I drove the car home. I had to bring the car back...I live over 2 hours away so very Incoconvient to do for a car I just purchased. The entire process was not a good experience. I purchased my bmw fr Across the street Presteige so thought they would be good and they are not. More
by Cartsmi9
Employees Worked With
Josh was the sales manager who did not call me back after I had repet called him., John Day, Nevia Estrella, Wayne Schey
January 01, 2019
Pleasant & efficient Very good service and efficient. Service rep was on top of all issues. Rear brakes seemed somewhat pricey, but good analysis and timely repair was app Very good service and efficient. Service rep was on top of all issues. Rear brakes seemed somewhat pricey, but good analysis and timely repair was appreciated. More
by CMELONE
Employees Worked With
Gary Gugliemi
January 01, 2019
Standard 15,000 mile service The experience was very organized from driving up to meeting with the service agent. He provided up an accurate estimated wait time and provided updat The experience was very organized from driving up to meeting with the service agent. He provided up an accurate estimated wait time and provided updates during my wait. More
by LDASILVARX
Employees Worked With
Joseph Scalo
January 01, 2019
very good service Friendly and great service. This was the second free oil change on the Lexus nx 300 and everything went smooth. The wait was minimal and good that tir Friendly and great service. This was the second free oil change on the Lexus nx 300 and everything went smooth. The wait was minimal and good that tires were rotated also. More
by JCITRO411
Employees Worked With
Jeff Lucca
January 01, 2019
A morning well spent I usually choose to wait for my car. The waiting room is comfortable and the employees are friendly and very helpful. My service rep provided frequent I usually choose to wait for my car. The waiting room is comfortable and the employees are friendly and very helpful. My service rep provided frequent updates and the wait time that he estimated was accurate. More
by Judi
Employees Worked With
Not sure if listed above. Service rep Mike and receptionist Jessica-not sure of last names. Both were great!!!
January 01, 2019
Happy Buyer Just got my first SUV, and it drives like a dream. Even though I bought it used, it feels like a brand new car with low mileage and a high end package Just got my first SUV, and it drives like a dream. Even though I bought it used, it feels like a brand new car with low mileage and a high end package of options. The salesman Bryant Martinez was very helpful and made the process go as smoothly as could be. Highly recommend Prestige Lexus of Ramsey for sales and service. More
by Merlin
Employees Worked With
Bryant Martinez, Wayne Schey
