Prestige Lexus of Ramsey
Ramsey, NJ
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Great dealership. I had been coming to Prestige for service for the last year, and they were very good. So when the time came to trade in my old 450Rxh, I asked my ser I had been coming to Prestige for service for the last year, and they were very good. So when the time came to trade in my old 450Rxh, I asked my service rep Gary (who I highly recommend) and he recommended John Day. I couldn't be more satisfied. John was pleasant, helpful, very informative and guided me through the process - which was fairly effortless. I got a great deal and John worked with me to come up with a package which fit my budget. John in Finance was very helpful and Les was phenomenal in teaching me about all the new technology, he taught me things I didn't even know about my old car. The entire team was awesome. And now I will happily go back to Gary in Service, when needed. More
Great experience, staff were very nice and helpful. Great experience and staff were very nice and helpful. Person I brought car from Kelvin is an outstanding salesman and a real gentleman and very helpf Great experience and staff were very nice and helpful. Person I brought car from Kelvin is an outstanding salesman and a real gentleman and very helpful. More
Great Lexus Dealership! I was very impressed with the service dept this was my first service visit. I released a new car this past August and did not care to use the previous I was very impressed with the service dept this was my first service visit. I released a new car this past August and did not care to use the previous Lexus dealership because strictly because their servicing of the car was terrible. I had great sale expierence with Mr John Day and everyone who I was in conctact with, the day I picked up my car. My service visit yesterday from the person who took my car and to Mr. Jeff Lucca, who handled the service detail, along with comfortable waiting area and great refreshments too, made me happy that I switch to this place. Thank you so much. More
Awesome Service Experience Joe was friendly, easy to work with and very flexible. He made an adjustment to the schedule to make sure I had the car back in time to pick up my da Joe was friendly, easy to work with and very flexible. He made an adjustment to the schedule to make sure I had the car back in time to pick up my daughter, even with a late drop off. Fixed my breaks and got me my GS 350 back in time to get my little girl. Thanks Joe. More
Great service My vehicle was services within an hour at a reasonable price. While I waited, there were drinks and sandwiches available. An excellent experience. J My vehicle was services within an hour at a reasonable price. While I waited, there were drinks and sandwiches available. An excellent experience. Jorge Reinoso was courteous and efficient More
Poor customer service, expensive, waste for loyal customers After good experiences with other lexus dealers, it is fair to say that this dealer is awful. The service rep lied about the timeframe needed to revie After good experiences with other lexus dealers, it is fair to say that this dealer is awful. The service rep lied about the timeframe needed to review the vehicle and wasted several hours of my time. He said it would take 10minutes to have the technician review the vehicle so that I can determine what was neccessary. Instead it took 3hours and then I needed a loaner. He should have offered a loaner immediately. Secondly, the items that were paid to be repaired were not as agreed upon. The expensive service costs for a supposedly high quality vehicle requires high quality service, one would expect. It makes you wonder if they were cutting corners and one loses trust in the lexus quality with these types of experiences. More
Excellent Timely, professional and friendly. I made my appointment the very last minute since my check engine light went on and was told to come right in and I Timely, professional and friendly. I made my appointment the very last minute since my check engine light went on and was told to come right in and I would be taken care of. Everything was Excellent. More
Very Professional I got four new tires yesterday and a wheel alignment and my experience was great! I was immediately brought into Mark's office to start the paperwork, I got four new tires yesterday and a wheel alignment and my experience was great! I was immediately brought into Mark's office to start the paperwork, and I was given a loaner within minutes and on my way to work while my car get serviced. More
professional services Friendly and best services. Easy and quick. Well teaching on technology and functions. Thank you for excellent services. I am long time customer a Friendly and best services. Easy and quick. Well teaching on technology and functions. Thank you for excellent services. I am long time customer and continued with this dealer. More
great experience buying a car Rudy could not have been a better salesperson. Never felt pressured. He was so helpful and knew everything about the Lexus brand. The reception Rudy could not have been a better salesperson. Never felt pressured. He was so helpful and knew everything about the Lexus brand. The reception people are all very friendly and layed back. Welcomed us to just go look at the cars. Leslie the driver expert came out in driving rain to show us the ins and outs of the car. We were welcomed to come back with questions. Everyone went out of their way to get our car to us that night. More