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Prestige Lexus of Ramsey
Ramsey, NJ
2,632 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 29, 2011
This dealer has made it possible for me to stay with Lexus. I expressed my concerns about being at a certain price point and they did everything they could possibly do to meet my needs. They were consis Lexus. I expressed my concerns about being at a certain price point and they did everything they could possibly do to meet my needs. They were consistanly courtios and respectful of my needs. I leased two es350's priior to this and because of this dealer I am in my third es350. Thank you Prestige. More
by gkasalerno
Employees Worked With
William Lamb, William Lamb
March 28, 2011
The ratings we have given to Bon Koo are based on the professional manner he handled us from our initial contact on through his excellent explanation of everything in the 2008 Lexus, including the setup professional manner he handled us from our initial contact on through his excellent explanation of everything in the 2008 Lexus, including the setup of the bluetooth telephone system. He had superb patience and a very upbeat personality that is unusual to find in auto sales - or any sales. He was friendly without being overbearing, and he dealt with us as if we were old friends or family. He genuinely loves the Lexus product and we appreciated every minute we spent with him. Kudoos for bringing him into your Lexus sales team. In every step of the way, Bon made us comfortable, and while the Lexus sells itself, it was our good luck to meet and get to know such a warm, caring, knowledgeable young man. I know we will see him again, and will strongly recommend him to friends and family. One item that surprised and disappointed us in the details of the auto was the fact that you did not install coat/jacket hooks over the rear seat doors. Are there after =market items that you install to correct this very small negative of this great auto? More
by ellennat
Employees Worked With
bon koo and george-- manager
March 26, 2011
Loved this dealership. Everyone was friendly and felt very comfortable when being serviced. My sales consultant was Mr. Bon Koo. Try him if you don't know anyone there. I and my wife both test-drove two very comfortable when being serviced. My sales consultant was Mr. Bon Koo. Try him if you don't know anyone there. I and my wife both test-drove two different cars (yes, it means 4 test-drives). He was extremely patient and friendly while we were driving the cars. OK. Let's be honest and get to the point. As a rational buyer, I cared more about the price, not the service. What I liked about Bon was that the way he spoke was concise and to-the-point when we were discussing the price. He gave me the best possible offer and I got my new Lexus today. It was definitely a pleasant buying experience. More
by mpark66
Employees Worked With
Bon Koo
March 26, 2011
I am the owner of a 2010 Lexus RX 350 which is an exceptional vehicle. Check engine light went on and brought to Prestige Lexus immediately. After numerous diagnostic checks it was discovered I had exceptional vehicle. Check engine light went on and brought to Prestige Lexus immediately. After numerous diagnostic checks it was discovered I had received a bad tank of gas (10% water). They kept us totally informed of the procedure to correct and what needed to be done. The work and service was preformed in a very professional manner. Samples of gas and documentation were provided to us and suggestion made I call Department of Weights and Measurers to report incident and location of suspected gas station. Car was returned in prestine condition and I am totally confident the problem has been taken care of. The 3 gentlemen named above could not have been more caring and truly concerned and as upset for us that this happened. It was important to me to mention them and to say Thank you, job well done. More
by Patricia Paliga
Employees Worked With
Joseph Scalo, Andrew and Adam
March 25, 2011
I had a wonderful experience from the beginning of looking for a Pre-Certfied Owned Lexus and which one was perfect for me. My sales representive was knowledgeable, yet not pushing and truly wanted to looking for a Pre-Certfied Owned Lexus and which one was perfect for me. My sales representive was knowledgeable, yet not pushing and truly wanted to make me feel comfortable about everything. He made the process comfortable, stress-free, and knowledgeable for me. I had a wonderful experience with C.Taylor from the beginning to the day I picked up my car and even yesterday I made an appointment and he helped me right away. Everyone at Lexus in Ramsey is welcoming and makes you feel comfortable from the moment you walk in the door. More
by etroiano
Employees Worked With
C. Taylor
March 23, 2011
We had a WONDERFUL experience at Prestige. Steve Graber, our salesman, really took the time to know us and help us figure out which vehicle would be right for our needs. Steve Graber did not just try to pu our salesman, really took the time to know us and help us figure out which vehicle would be right for our needs. Steve Graber did not just try to push a vehicle on us he took us through each one until we found a perfect fit, the ES 350. Steve Graber made the process simple and stress free. We tell EVERYONE we know to go to Prestige Lexus. More
by marinelli1121
Employees Worked With
Steve Graber
March 18, 2011
Using Edmunds.com, my family and I contacted ~5 dealers in NY, NJ, and PA regarding leasing a 2011 RX450h. Scott Naft contacted me very promptly (on behalf of Prestige) to understand exactly what I was lo in NY, NJ, and PA regarding leasing a 2011 RX450h. Scott Naft contacted me very promptly (on behalf of Prestige) to understand exactly what I was looking for. Within a day, he found an appropriate car (which seems to be a 'standard' configuration) and provided me with a quote. That original quote was far better than any other dealer's initial offer and ended up better than several dealer's final offer. As I explained to the other dealers, while I appreciated their efforts, Scott was upfront, and aggressively priced from day one. In fact, had it not been for Scott's quote, perhaps I never would've negotiated with them so successfully. Given this was a lease and in three years I'll be looking for a new lease, I wanted to work with the person who I believe will also give me a competitive quote three years from now. That person and dealership are Scott and Prestige. Now, beyond price, one always hopes for a pleasant buying experience and here, both Scott and Prestige exceeded our expectations. Scott was available for all my follow-up questions, regularly reached out to me, and -never- wasted my time. The dealership itself was great. The receptionists were fantastic when fielding my phone calls. The location had a playroom for our infant daughter. And, Joe, the gentleman who handled the final business transaction was also a fine fellow... doing his job to offer a few add-on's without coming across negatively. We could not be more thrilled with Prestige - who we were simply lucky enough to find via the internet. More
by pieckm
Employees Worked With
Scott Naft
December 16, 2010
I spoke with Tony Messina at Prestige Lexus, and while he was persistent, he was not so annoying, and let me get my room to breathe. He gave me the most competitive quote around. He was very friendly through was persistent, he was not so annoying, and let me get my room to breathe. He gave me the most competitive quote around. He was very friendly throughout the whole ordeal, and even though we spent several hours going over the deal together, I had to pull out at the last minute. He was still very professional the whole time, and I can wholeheartedly recommend him if you are looking for great service with some of the best pricing. More
by kwangjunkim
Employees Worked With
Tony Messina
September 28, 2010
If you wish to start your purchase decision on internet first like I did and do not want to be bothered by constant phone calls, do not contact this dealer. I sent them an email asking for quote, which sta first like I did and do not want to be bothered by constant phone calls, do not contact this dealer. I sent them an email asking for quote, which started constant phone calls even I told the caller not do to so. The sale person continued to call and email me even after I told them I already bought the car from other dealer. Most of other dealers were kind enough not to bother me with needless phone calls and gave me their quotations. More
by Brass
Employees Worked With
Scott Naft
August 30, 2010
My husband and I purchased a 2008 RX350 on 8/11/10. Prior to our initial visit, we conducted a lot of on-line research. Through our research, we found out that Prestige Lexus is the only dealership in Prior to our initial visit, we conducted a lot of on-line research. Through our research, we found out that Prestige Lexus is the only dealership in the tri-state area with a Better Business Bureau rating of A! In addition, they have the largest selection(that I could find) of certified pre-owned RX 350's. Also, the CarFax is available to view during your on-line search. Our salesperson, Luis Madera, was a total professional. He helped us narrow down our choices (I went with a list) and was extremely knowledgeable about this vehicle. There was a little wiggle room with the sales price, as the price had just been lowered on-line. The day we picked up the SUV, Luis met us at the train station and went over everything (and I do mean everything) about the vehicle. The entire experience was positive and definitely worth the trip from Brooklyn! This SUV is a dream to drive - Thank you Luis! More
by jbarano
Employees Worked With
Luis Madera, Luis Madera
