Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Prestige Lexus of Ramsey
Ramsey, NJ
2,632 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,632 reviews
February 07, 2019
Excellent service and staff We've been coming to this dealership for many years to get our cars serviced. The staff is always professional and courteous. This dealership is imm We've been coming to this dealership for many years to get our cars serviced. The staff is always professional and courteous. This dealership is immaculate. Getting a loaner car while the car is being serviced is a definite plus. More
by TOMCORB
Verified CustomerEmployees Worked With
Gary Gugliemi
February 07, 2019
Very satisfied Our experience with everyone we have dealt with at Prestige (we have bought 3 cars here) has been excellent. Mark Simpson, in particular, has been awe Our experience with everyone we have dealt with at Prestige (we have bought 3 cars here) has been excellent. Mark Simpson, in particular, has been awesome. We never have to wait too long to schedule a service with a loaner. . (Our previous experience with another dealership). And Paul who delivers the loaner is great. This wonderful service is why we are loyal customers of Prestige Lexus of Ramsey. More
by patepner
Employees Worked With
Mark Simpson
February 07, 2019
excellent service prestige Lexus service department always does a good and timely job. that's why I always service my Lexus vehicles there. I will be back! prestige Lexus service department always does a good and timely job. that's why I always service my Lexus vehicles there. I will be back! More
by ADAMSAHN
Employees Worked With
JOE SCALO
February 07, 2019
Very professional. From the receptionist to the agency rep. everyone was very friendly and helpful. I was very COMFORTABLE. They finished in the time they said they woul From the receptionist to the agency rep. everyone was very friendly and helpful. I was very COMFORTABLE. They finished in the time they said they would and reviewed every thing that was done. More
by cro127
Employees Worked With
Daniel Pepe, Jeff Lucca
February 07, 2019
GX Service I did not have any issues with the service; it was done correctly, on time and with understanding towards my schedule. We have used Lexus in Ramsey fo I did not have any issues with the service; it was done correctly, on time and with understanding towards my schedule. We have used Lexus in Ramsey for 18 years. More
by RORY_JANEQUINN
Employees Worked With
Mark Simpson
February 07, 2019
Excellent service but . . . I have been coming to Prestige Lexus for over 15 years with 6 cars and always received excellent service from the staff. Typically I would have 1 car I have been coming to Prestige Lexus for over 15 years with 6 cars and always received excellent service from the staff. Typically I would have 1 car in for service every month. The facility is always clean and comfortable. On this occasion there was a problem with the service and it was dealt with in a timely and professional manner. Overall this service is great and I will continue to use Prestige Lexus to service my cars. More
by GGARNOLD2
Employees Worked With
Jeff Lucca
February 07, 2019
No Accomodation I brought my car in due the failure of the rear wiper spray. While the front wiper spray operated flawlessly, the rear wiper worked, but did not spra I brought my car in due the failure of the rear wiper spray. While the front wiper spray operated flawlessly, the rear wiper worked, but did not spray any fluid. The service tech ( I do not remember his name) was quite helpful in explaining the problem. He stated that I apparently had a rodent problem, because the mechanic, who checked the car, stated that a mouse or other rodent had bitten off the cable that brought the fluid to the rear wiper assembly. The tech then explained that it would cost about 1 1/2 hours or more to remove the housing to get to the spot to repair the hose. He said the the part was insignificant and wold be replaced without charge, but that the labor would be over $200. I thanked the tech and left. I receive a courtesy call this afternoon from your dealership and explained that I was not satisfied. While I did not question the assessment of the problem, I did wonder if it might have simply been a manufacturing defect in the tube or the line. I have purchased LEXUS vehicles from other dealers in the past (Englewood, DiFeo, Prestiege, etc.) and have always received accommodations from those dealerships when questions arose. My car is only about 8 months old with fewer than 8000 miles. Simply stated, I am disappointed. I expected more. Thank you for taking the time to read my review. David & Roslyn Hallerman More
by ROZ51J
Employees Worked With
JESSICA KURTZ
February 07, 2019
excellent. Kept informed of progress and even if a bit longer wait than promised excellent waiting room with fresh snacks and coffee in a quiet at osphere Kept informed of progress and even if a bit longer wait than promised excellent waiting room with fresh snacks and coffee in a quiet at osphere More
by LIBLEADER
Employees Worked With
Gary Gugliemi
February 06, 2019
Excellent Leasing Experience This is our third Lexus lease from Prestige Lexus of Ramsey. Excellent experience, easy, comfortable and always professional. Steven Glenwick was awe This is our third Lexus lease from Prestige Lexus of Ramsey. Excellent experience, easy, comfortable and always professional. Steven Glenwick was awesome to work with. More
by JCAMPBELL15
Employees Worked With
Oscar Lobo, Steven Glenwick, Jaime Massimi
February 06, 2019
Excellent Service I have known Joe Scalo for years and I was happy to see him back at Ramsey location, I drove into service check in without appointment on January 29th I have known Joe Scalo for years and I was happy to see him back at Ramsey location, I drove into service check in without appointment on January 29th with all sorts of error messages and instructions to bring car to dealer for service.. I spotted Joe and told him my problem. He checked messages and explained I needed to leave the car. He immediately set me up with a loaner and called me with the explanation of problem and cost to repair. I picked up my RX350 the next day and all was well. Joe is straight forward, professional and has an ease of manner that definitely makes me feel confident that all problems will be taken care of. More
by James Mendler
Employees Worked With
Joseph Scalo
