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Prestige Lexus of Ramsey
Ramsey, NJ
2,632 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,632 reviews
February 11, 2019
Excellent as always - for the last 19 years We worked with Jorge for the 140,000 mile service on our 2000 RX300. It became obvious that it was time for a new car. Jorge recommended Daniel Choi We worked with Jorge for the 140,000 mile service on our 2000 RX300. It became obvious that it was time for a new car. Jorge recommended Daniel Choi on the sales team. With his patience and help, we were able to select a new NX300. Jose Lobo joined the discussion to help close the deal. To be clear, the great service we have experienced over the years was a key determinant for selection of a new Lexus. More
by RWGULICKS
Verified CustomerEmployees Worked With
Jose Lobo, Jorge Reinoso, Daniel Choi
February 11, 2019
they try to blame you for new car defects. I just bought a new car and noticed there was a defect with the driver mirror of the car. When I called about it, first thing they said was that they I just bought a new car and noticed there was a defect with the driver mirror of the car. When I called about it, first thing they said was that they have to check to see if there is any damage to the car. I felt as if they think I damaged the car and want it fixed under warranty. When I went there, they said there was nothing wrong with the car, that all NX come like this. I was upset and told them I wanted to speak to a manager. The manager came and said the same thing. I ask “ you’re telling me that all NX come with only the driver side mirror messed up?” He said yes. We finally took a different car for a test drive to compare and found, that mine was indeed bad. They finally made it right but it was a hassle. The customer is not right in this dealer. They really don’t want to help customers. I regret buying my car here. I don’t know how they get many awards. More
by gerzainf
Employees Worked With
Jorge Reinoso
February 10, 2019
excellent Gary is very helpful and courteous. He is very knowledgeable with regard to cars. I would highly recommend him in the future for any career in the a Gary is very helpful and courteous. He is very knowledgeable with regard to cars. I would highly recommend him in the future for any career in the automotive industry More
by mich31
Employees Worked With
Gary Zaccone
February 10, 2019
Great Service Jeff was able to slip my car in the same day and have it fixed by the end of the day. Always a pleasure to deal all with this service center. Jeff was able to slip my car in the same day and have it fixed by the end of the day. Always a pleasure to deal all with this service center. More
by GTX3188
Employees Worked With
Jeff Lucca
February 10, 2019
Made everything easy I had to return my car to the dealership for a safety bag recall. The dealership did everything they could to not waste any of my time. As soon a I had to return my car to the dealership for a safety bag recall. The dealership did everything they could to not waste any of my time. As soon as I pulled in there was a person waiting to take my car. Then my customer service rep quickly processd my request and I was given a loaner car. A few hours later I got a phone call saying my car was ready. I stopped by, picked it up and left without any problems. So very easy. More
by HappyLexus Owner
Employees Worked With
Jeff Lucca
February 09, 2019
Services process I have pre ownend car. After service, still noisy. Because some service was warranty cover without cost. Some noise was repaired. But other noise pro I have pre ownend car. After service, still noisy. Because some service was warranty cover without cost. Some noise was repaired. But other noise problems did not cover for warranty. So I do not want to repair with cost. I do not believe warranty cover with pre ownend car with Lexus anymore. My life, I had 6 Lexus cars. Now I has still 3 car. In the future, I will not buy lexus pre ownend car anymore. Still my car is factory warranty period. Why don’t cover bumper to bumper? i want to call me anybody, repair my noise problem without cost.??? More
by hyungku her
Employees Worked With
Adam , Joe Alemany
February 08, 2019
Great Sales Force Rudy Trbovich is an excellent salesman. He is very personable and calm - I never felt pressured. What is most important is that he continued to be h Rudy Trbovich is an excellent salesman. He is very personable and calm - I never felt pressured. What is most important is that he continued to be helpful and available even after the sale. Jose Lobo and Oscar Lobo should also be commended for the manner in which they dealt with us. I have had some unpleasant experiences with car salesman, so this experience was a breath of fresh air. More
by crewsinn1
Employees Worked With
Oscar Lobo, Jose Lobo, and Bart ? in Service, Rudy Trbovich II
February 08, 2019
Excellent Service Mark Simpson was extremely helpful and very friendly . I had a problem with my right front light and he and the service tech, Mark ,worked with me to Mark Simpson was extremely helpful and very friendly . I had a problem with my right front light and he and the service tech, Mark ,worked with me to resolve and solve my problem . More
by irishguy
Employees Worked With
Service Tech Mark, Mark Simpson, Jessica Tyska
February 08, 2019
Not great The dealer would not budge at all with the price of a 2015 used CT. Not even a $500 active duty military credit with most dealerships grant. The dea The dealer would not budge at all with the price of a 2015 used CT. Not even a $500 active duty military credit with most dealerships grant. The dealer agreed to give us a free key. We waited for our plates to show up before coming back to get the plates and the key. After being told that the key was there, we scheduled the appointment to have it programmed. My wife waited two hours before the staff found the key (they told her initially they could not find it and told her to go home so I called management to elevate the issue. We brought up the fact that the car's alignment was off (we purchased it not even 30 days ago) and that we would like the alignment to be corrected. the service department denied us that and would not even give a discount on the alignment. oh we got a free car wash thanks. More
by dennis.tierney84
Employees Worked With
not listed
February 07, 2019
great service Always great service and comfortable waiting area. Jeff is always great to work with. Entire staff friendly and courteous. Experience of waiting for y Always great service and comfortable waiting area. Jeff is always great to work with. Entire staff friendly and courteous. Experience of waiting for your car is pleasant. More
by DTFAIRLAWN
Employees Worked With
Jeff Lucca
