Prestige Lexus of Ramsey

Looking at used Lexus RX. Asked what was there best price. After few days they raised the price $1,479, and then it was reported there were three accidents on carfax, not two Asked what was there best price. After few days they raised the price $1,479, and then it was reported there were three accidents on carfax, not two as the report that I received from the dealership. Now it's being sold through Driveway.com. More

AVOID this company - They put my three toddlers at risk for months, telling us they had cleaned out a mold issue caused by a leak in the sun roof of our vehicle (purchased from Prestige). Beyond disappo for months, telling us they had cleaned out a mold issue caused by a leak in the sun roof of our vehicle (purchased from Prestige). Beyond disappointing dealership and service. We purchased our Lexus GX from Prestige about five years ago and have been loyal customers, despite the sales team never feeling like they were doing all the work the way they said they did. The sun roof in our car developed a leak a few months ago that caused a mold issue. Our insurance company helped us through the process and even went onsite to Prestige to oversee the work at one point. They too felt that the service was extremely lacking, but we all held out the belief they were true to their word and fixed the issues. We had to take the car back last week as it still smelled very strongly of mold, an issue the service rep said was not mold, but was chemicals they had to use to clean it (5 months ago). Their solution was to just keep the windows down at night in our garage. Even our insurance adjuster agreed this was crazy. Tuesday the insurance adjuster went back to the dealership (where the car was) and confirmed it was in fact mold and the service team had not only fallen short of what they said they would do to repair the damage, but caused ever bigger issues rendering it completely unusable. They totaled the car out, something that never should or would have had to happen if Prestige had done the real work needed. I am not someone who takes the time to write a review, but feel like the public should be warned to avoid this dealership. More

Great customer service, from the mechanic himself to the receptionist. With refreshments and complimentary car wash receptionist. With refreshments and complimentary car wash More

Thanks Peter Garcia for showing me and taking me test driving a few cars yesterday. I have more clarity to make a better decision now. I appreciate very much your professionalism, car knowledge and pl driving a few cars yesterday. I have more clarity to make a better decision now. I appreciate very much your professionalism, car knowledge and pleasant personality. It was a pleasure! I have homework to do now. More

Jeff and KImberly were the nicest people I ever met in a car dealer. They went over and beyond to accoomate me. Unfortunately a dealer closer to my home had the car I wanted. Not as accomating as Ramsey L a car dealer. They went over and beyond to accoomate me. Unfortunately a dealer closer to my home had the car I wanted. Not as accomating as Ramsey Lexus though. I bought a car from Ramsey dealership years ago and was vey pleased with them. More

I reserve your 5th star pending receipt of that pesky yet critical document in a timely manner. Look, Eddie the no-nonsense go-getter dared a man to fly MDW to LGA, pick up sight unseen, untested 8-year o critical document in a timely manner. Look, Eddie the no-nonsense go-getter dared a man to fly MDW to LGA, pick up sight unseen, untested 8-year old RX450h and drive back home 12 hours in one sitting. What could possibly have gone wrong? Nothing went wrong. That means you can trust Eddie Carvajal to tell it like it is. BTW Eddie, my boss (aka wife) wants one too. Ready? More

Today I obtained a new lease with Steve Glenwick. He made a difficult process easy and pleasurable. He researched a recent offer I received in the mail and made sure I received everything the offer He made a difficult process easy and pleasurable. He researched a recent offer I received in the mail and made sure I received everything the offer entailed. He was patient with my minimal tech skills and had the answer for every question. He is my "go to " person for all future auto experiences. More

RE: Naiem Juman Naiem, I admit I was ready for a fight. Thankfully you did not oblige me and calmed me down. You are a pro, like all the other service people I have met at at Prestige Lexus, in R fight. Thankfully you did not oblige me and calmed me down. You are a pro, like all the other service people I have met at at Prestige Lexus, in Ramsey. The dealership did right by me again, and you did too. Thanks for a super team. More

Michele was a pleasure to deal with through every step of my purchase process. I had a small issue with vehicle after purchase and she prioritized my concern and was easy to get in touch with. Highly recomme my purchase process. I had a small issue with vehicle after purchase and she prioritized my concern and was easy to get in touch with. Highly recommend Michele if you're looking for someone down to earth and caring. Thank you Michele!! More

I just picked up my new lease car this morning. Steve Glenwick went above and beyond getting me the lease I wanted. I would recommend him to anyone looking to buy a car. Vinnie explained everything Steve Glenwick went above and beyond getting me the lease I wanted. I would recommend him to anyone looking to buy a car. Vinnie explained everything the new car had to offer. Outstanding service. More