Prestige Lexus of Ramsey

I want to give a bad review to agent Aadan and his manager. I contacted Aadan before and confirmed that I can test drive a 2021 ES and take it to do a mechanic check. We came over today after more manager. I contacted Aadan before and confirmed that I can test drive a 2021 ES and take it to do a mechanic check. We came over today after more than 40-min drive and we were told it’s not allowed. They made up some excuse for that. But they could definitely say that upfront and then I wouldn’t waste my time. This inconsistency and dishonest practice shows how they do business and treat customers. 👎 More

Buyers beware! !!! I bought a car from this dealership in June and still waiting for title and registration after going thru two temp tags, I am being told they cann !!! I bought a car from this dealership in June and still waiting for title and registration after going thru two temp tags, I am being told they cannot legally give a third temp tag. I cannot drive a car with expired temp tag and they do not have eta on the documents. That brings me to the second problem, I found out a few weeks ago that the CPO car they sold has airbag problems from an accident they never disclosed. No record of this accident on Carfax!!! Now I paid $33k for a car I cannot drive for two reasons, mechanical (airbag) and registration. Both of which they give me the runaround. I also found out the reason they are not able to register is because they are learning of a title problem. Isn’t that just fantastic… I want to wake up from this nightmare!!!!! Buyers beware…. More

Leased a RX350 and expected a painful experience as always with car dealerships, but actually it was as easy as I ever experienced in buying/leasing a car. It was due to a very professional, honest and always with car dealerships, but actually it was as easy as I ever experienced in buying/leasing a car. It was due to a very professional, honest and incredibly helpful sales person JIM HA. He went out of his way to make sure I was happy with the lease, answered every question I had, and outright a nice decent person. I told him that anyone who wants a Lexus should see HIM and would be glad to refer them to him. Thank you JIM.And also Richard ( I called him the PROFESSOR) who tried and tried to teach me all the stuff in the car. Thank you Richard More

Put a deposit down on a 2024 GX 550 back in 2023 (told that I was at the top of the list). After repeated attempts to contact the dealer I finally heard back. "Sorry we only have two available, but they d that I was at the top of the list). After repeated attempts to contact the dealer I finally heard back. "Sorry we only have two available, but they don't meet your specs. I said "ok", please keep me posted on the next allocation. Never got a call back and I finally had enough of their bad customer service and asked them to return my deposit. Don't waste your time with Prestige Lexus, there are better dealers in the area. More

Sold my car to Prestige used cars all was ok until it was time to get my check I was told to come in Monday just 2 days after the sale. I called to verify the check was there and I could stop by I was told time to get my check I was told to come in Monday just 2 days after the sale. I called to verify the check was there and I could stop by I was told I had to leave a message and I did, not just one message but Eleven detailed messages over 5 days. NOT ONE REPLY Zero Natta. The manager said (oh well) We will never go back More

We are happy with our purchase from Prestige Lexus of Ramsey. R Morales was helpful throughout the transaction process, thank you so much. Ramsey. R Morales was helpful throughout the transaction process, thank you so much. More

I purchased a new Lexus Nx from Prestige lexus. I have bought all my cars from prestige. Jorge Reinoso has always been my service consultant. He is in my opinion the most satisfying and conscientio I have bought all my cars from prestige. Jorge Reinoso has always been my service consultant. He is in my opinion the most satisfying and conscientious employee I ever came in contact with. I never received a review from your dealership on the new car I picked up a week ago. Thank you David More

My experience was great! Steve Glenwick was very helpful and made the process super easy! I definitely recommend Lexus of Ramsey. Great experience Steve Glenwick was very helpful and made the process super easy! I definitely recommend Lexus of Ramsey. Great experience More

The salesperson was very rude and unhelpful. I would not recommend this dealership to any future Lexus buyers. I would not recommend this dealership to any future Lexus buyers. More