Prestige Chrysler Jeep Dodge

bought a 2006 dodge diesel from this dealer in august of 2012, as soon as i drove it off the lot the engine light came on, thank god i bought the extended warranty, computer code read cam shaft sensor, ok t 2012, as soon as i drove it off the lot the engine light came on, thank god i bought the extended warranty, computer code read cam shaft sensor, ok through trial and error, and 6 days overall in the shop, the cam shaft sensor and the ECU was replaced, problem still not fixed, ok no problem i understand the trial and error process, patience is a virtue, they call chrysler for guidance, chrysler says the cam shaft it self needs replaced, ok this is a 20 hour labor job, paul sets me up an apointment in october as i will be gone for 10 days on vacation, i get back and they hadn't even turned a wrench on it, it sat there collecting dust, the excuse i got was they got swamped with work and couldn''t get to it, ok i am still patient, so now its hunting season and paul says lets make another apointment for after hunting season, so now its January, i take the truck back in, and i am told by the service manager and paul that it will be done this week, ok great, they will tear it down on monday, have the warranty inspector look at it, and have it done by friday, well it was never tore down, the truck sat there the whole week, again no work was completed, i call paul on friday, he says well we have to tear it down so the warranty inspector can look at it, thats what you told me was going to happen on monday, so now the truck is back in there again this week, here it is friday and the truck still sitting in the parking lot, i dont know what to do to get my truck fixed, i have lost my patience, Mrs. Towbin i hope you read this, your service department also cost you a 37,000 dollar sale on a new jeep, i was working with one of your salesmen last week, but after this problem, i bought the jeep from chapman dodge on sahara. im also buying a new truck if i ever get mine out of the shop, but i will probably buy it from chapman also. Paul and the service manager have been blowing smoke up my you know what for what is now about 20 working days. i have been patient and understanding and reasonable up until now, these guys are costing you money, not to mention the fact that this truck was sold to me knowing that it had this problem, your service department just cleared the code long enough to get the truck sold. how do i know this, because i personally know the salesman that took it in on trade, i have bought at least five trucks from him and soon to be six, he no longer works for you. it is now 2/25/2013, and my truck was finally fixed last week, but before i left the car lot i did a walk around of my truck, as soon as i opened the hood of the truck a rubber shroud that attaches to the passenger's side of the radiator fell off and hit the ground, once i put that back on, i walked around to the passenger side of the truck and there is diesel motor oil splattered all over the front fender, so back into the service bay i go, i grab the service writer and show him, so now the truck gets washed, we are still not done here, this truck has extremely expensive wheels on it, the guys drying off the truck cant reach the center of the windsheild, so instead of getting a step stool he uses the inside of the wheels for a step stool, now i know the wheels will get scratched over time, and i'm really not worried about it, it's just the principle. it seems to me that the employees for the service department just don't care except for the service writer, he was very pleasant, and i believe he was just trying to cover for the other idiots working there. how this dealership can be rated number one in customer satisfaction i will never know. i hope that they fix all the problems because they are so close to me, and it is a real bother to drive to their competition. mark king More

came in to check prices on a oil change and ended up buying 4 Patrick took great care of me and seamed like a great employee buying 4 Patrick took great care of me and seamed like a great employee More

Our sales person was fantastic. She was knowledgeable about the car we were looking at and very friendly. The experience was going great until after we were done with financing. We were waiting for our about the car we were looking at and very friendly. The experience was going great until after we were done with financing. We were waiting for our brand new car to be detailed and then filled with gas. The detail went pretty quickly and they did an average job, but we waited for over an hour for them to go put gas in the car. Finally the sales manager made a call and the person that was supposed to go and get the gas had not even left. It put a huge damper on the experience. Other than the long wait it was just fine. More

John was by far one of the best service reps I've dealt with in a long time. He was quick to assist me with my Safeguard tire claim. Never gave any excuses and always followed up. He initiated my claim wit with in a long time. He was quick to assist me with my Safeguard tire claim. Never gave any excuses and always followed up. He initiated my claim without any issues and called me first thing today to let me know my tire was in for my car and that he would squeeze my repair in once I got there. I own a 2012 Dodge Charger SRT8 and I am very tedious with how my car is treated especially that I have a car thats painted black (every scrath/chip shows). The highlight of my visit was John not putting my car through the car wash. Instead he asked me if I would like it washed even though it is machined washed. Usually I have to request this and 99% of the time they still take my car through the wash after I requested it not be washed. My visit was outstanding and I will definitely deal with John if possible from here on out. More

John was a great help. He keep me in the loop all day with what was going on with my car. He was very friendly, easy to work with and very helpful.. If my car needs to be services again, I will go back with what was going on with my car. He was very friendly, easy to work with and very helpful.. If my car needs to be services again, I will go back to him as my service rep. More