Joy ride at 1am Sunday! I took my truck into Prestige on Saturday morning, at 8am, 6/28/25. I was contacted on Monday night, after closing, by text, and told that they just got it, and not able to find a problem. 6/30/25. Then. I check my security app. My truck was being driven around in Centennial Hills between Saturday evening and Sunday at 1 22 am morning.. 1 in the morning on Sunday! This is the KARR app, it does not lie. I cannot get answers from anyone, they refuse to explain, I'm exploring legal actions.

Took my Ram 1500 in at 7:30 am for an appt I made weeks ago for an oil change and recall- was put on hold when making appt. to ensure they would have recall part in stock when I came. I was told today my truck would be done after lunch. I heard nothing all day and called at 3:30, 4:30, 5:15, inquiring on truck since they close at 6 and I needed my truck. All they would do is leave message for service advisor and tell me my truck was in process. Finally at 5:30 I get a call telling me they don't have the recall part and ordered it, and that they didn't even do the oil change since I would have to come back for recall. I was upset that no one bothered communicating this to me to see what I would want to do. I told him (Drew) I would be there in a few minutes to get my truck. I got there and he had decided to have them do the oil change so I had to wait. I attempted to convey my concerns to Tom, the service manager, but he was obviously more concerned with going home, carrying his bag, and kept walking away before I was even finished. This was after he himself attempted to give a lady a Jeep that wasn't hers and argued with her about it. I'll be going down the road to the other dealership going forward. I would give zero stars if I could.

Discovered a damaged rear bumper on the 2021 JEEP. Never noticed when I did my final walk around. Went back two days later to ask for picture reviews since it was used and purchased by them. I received no help or consideration. They took the position that I purchased AS IS and must have done the damage myself. Suggested to be fair they provide me a replacement bumper and I would pay the cost to have it reinstalled. a 50=50 proposition. The fact is this did occur on their property or they bought it that way. So obviously its BUYER BEWARE and photo every aspect of your purchase Better yet go elsewhere.

Prestige ripped me off, broke stuff, took forever and then brushed off accountability. I took my 2020 gladiator in for the steering box service bulletin. Since I am no longer under warranty they billed me for it $300 more than another place quoted. However it was already there and I was preparing for a road trip. It took them almost two weeks to work on the car, they made a mess of oil that leaked over the draglink ball joint, they left the driver side wheel well liner unattached and on top of that scratched the paint during their car-wash. Fast forward to the trip, the fender liner flapped on the tire, I did my best to zip tie it but ultimately had to cut it after around 800miles when the tire wore part of it off. On my way back the draglink ball joint gave and steering got dangerously loose. Back in Vegas, I spoke to John (the service manager) and he assured me this was unacceptable and would find a solution. I explained that given how terrible the work was I was unwilling to let them work in my car and I just wanted the parts. After some heavy gaslighting to change my dealer review because the service rep was (supposedly) going to be fired over this, I explained that given that nothing was solved and they broke things I was unwilling to change my rating until I had some sort of solution. Fast forward to Monday I received a voicemail from John that they would do nothing for me and the dealer would not take any responsibility. I bought the parts myself and during install noticed on top of it all they had left the pitman arm loose! I would heavily discourage anyone from doing business with prestige. The level of incompetence is dangerous and the terrible experience was just the cherry on top.

Prestige ripped me off, broke stuff, took forever and then brushed off accountability. I took my 2020 gladiator in for the steering box service bulletin. Since I am no longer under warranty they billed me for it $300 more than another place quoted. However it was already there and I was preparing for a road trip. It took them almost two weeks to work on the car, they made a mess of oil that leaked over the draglink ball joint, they left the driver side wheel well liner unattached and on top of that scratched the paint during their car-wash. Fast forward to the trip, the fender liner flapped on the tire, I did my best to zip tie it but ultimately had to cut it after around 800miles when the tire wore part of it off. On my way back the draglink ball joint gave and steering got dangerously loose. Back in Vegas, I spoke to John (the service manager) and he assured me this was unacceptable and would find a solution. I explained that given how terrible the work was I was unwilling to let them work in my car and I just wanted the parts. After some heavy gaslighting to change my dealer review because the service rep was (supposedly) going to be fired over this, I explained that given that nothing was solved and they broke things I was unwilling to change my rating until I had some sort of solution. Fast forward to Monday I received a voicemail from John that they would do nothing for me and the dealer would not take any responsibility. I bought the parts myself and during install noticed on top of it all they had left the pitman arm loose! I would heavily discourage anyone from doing business with prestige. The level of incompetence is dangerous and the terrible experience was just the cherry on top.

This is without a doubt the worst dealership Of any sort anywhere in the country. I have bought a very large number of brand new automobiles and this one is absolutely the worst. I could go on for the next half an hour on the subject, but I will save you from the misery. Don't go here.