While we love our truck, but DON'T BUY FROM THEM! We are now going to have to file complaints with FTC and Attorney General and Nevada DMV for Deceptive Trade! Ultimately we will have to sue them as well! The word CRIMINALS come to mind..................just saying!

It has been 9 months and Tens of THOUSANDS of dollars to fix my Charger and it's still not fixed. We were not listened to, when appointments were made, they were not kept and it would take more time for them to get around to just looking at it. I asked for an escalation to higher management to help fix it and that request was not honored. Several misdiagnosis later and the same problem is happening. There was a lot of deflecting and less actual problem solving. Awful customer service and this only scratches the service. Beware.

Now that our deal is done, the loan is funded and there is no "unwinding the deal" or "I need you to bring the Jeep back", let me tell you our experience at Prestige CDJR. We came in to buy a 2015 Jeep Grand Cherokee from Emily. Seemed like a like girl when we were chatting via text and phone prior to us buying the Jeep and signing on the dotted line. We picked the Jeep up on a Friday. One the test drive we found some issues with me, suspension was making loud clunking sounds and the alignment was off, by ALOT! They gave us an I-O-U to fix it and we set an appointment to come back that following Wednesday. Over the weekend of having the vehicle we discovered not only did it need the front suspension, but the transmission was also slipping BADLY, the front differential was whining and there was the sound of rushing water each time I took off from a stop. Took the Jeep back to them on Monday and they sent me home in an Uber. Emily tells me that she would follow up with me later that day and let me know what was going on with the Jeep. I text her several times through the day and NO REPLY however prior to us buying it she was Johnny on the spot with the replies. I ended up leaving a 1-star review and Randy Brooks, one of the sales managers calls me QUICK wanting to know why I left him a bad review, like he couldn't read it himself. I then find out that the 2015 Jeep Grand Cherokee (btw it only had 56,000 miles) had a blown head gasket, it was overheating at the dealership, and this was prior to them every addressing any of the other issues. They tell me to come back in, and they are going to put me in another vehicle, and I picked out the 2018 Jeep Grand Cherokee which ended up having 85,000 miles on it. It looked as though it was ridden hard and put away wet, however I knew it would clean up nicely. They however never cleaned it, nor did they ever remove the window tint that I was given an I-O-U to remove. It ended up costing me $180 to have it done and retinted to the legal requirements. The dealership did replace the bald tires before I took it home and resurfaced the front and rear rotors and replaced the brake pads. The also claimed to have changed the oil however it was low and dark, the brake fluid is dark, the transmission fluid is dark... you get the picture. They replaced the aux and drive battery too, so they said. After 6 hours of carpet cleaning, cleaning the seats, washing it, waxing it and doing paint correction as well as replacing the broken center arm rest, it looks almost new. After having it a week I noticed the Jeep was pulling randomly on the highway. I called up Randy and let them know and was told to bring it in and they would take care of whatever it needed. There is also an issue with the auto start stop as it keeps getting the message that the system needs to be serviced. After letting them know about this Randy calls me up and tells me to bring the Jeep back and they are going to refund the down payment we paid. Emily, the salesgirl sends me a text telling me it's my fault because the finance company they wanted it to go through refused to fund the deal, and she didn't know what I said to them, but I ruined the deal. We ended up going with another finance company. Thankfully! However, the APR went up by 10 points, and the payment went from $485 to $580. I take the Jeep back in to get whatever was wrong with it fixed as I was promised and was told they couldn't find anything wrong with it when they road tested it. I ask them if they put it on the lift and looked and they told me NO. So, I ended up telling Randy I would take it someone else to get an actual inspection from someone who I could trust to give me an honest inspection of the issues. They put it on the lift and checked it all. The transmission fluid, front and rear diff and transfer case all need fluid change, its black. The brake fluid needs flushed as well. And the issues with the front end... blown front struts.

I had an extremely frustrating experience with this dealership and would strongly advise others to think twice before bringing their vehicle here. What should have been a simple repair from a minor accident—a broken rim and blown tire—turned into a month-long ordeal. They initially ordered the wrong rim, and even after receiving the correct one, it took over a week just to install it. To make matters worse, the new rim was scratched during installation. I was then asked whether I wanted them to fix the damage or just take my truck back after they had already kept it for so long. When I was finally told the truck was ready, I picked it up only to find that the tire had not been installed correctly and hadn’t been balanced—something that should be standard with any new tire installation. Customer service was just as disappointing. My service advisor, Andy, was consistently rude, failed to provide updates, and never returned calls despite promising to do so. Communication was poor throughout the entire process, and excuses were constant. The billing process was another issue. Payment was supposed to go through my insurance, yet I was required to pay the full amount due to their lack of understanding of how the process works. I even left a message for the general manager to discuss my concerns and never received a response. Overall, this was one of the worst service experiences I’ve ever had. I will not be returning and would not recommend this dealership to anyone.

Breana Romano was great to deal with; she was patient and went the extra mile to assist us with our search for a used car. Even after we had originally changed our mind regarding a car we were interested in buying, she was still helpful and tried to be accommodating. In the end, she helped us get a great car. She and the team were friendly and helpful, including when we brought children in with us. If you need a car, Breana was great, and you should go see her.

i want to give 5 stars to Emily Rodriguez and Randy her manager for the superb customer service while i trade my old vehicle . all advice and knowledge and more important for treating me like family . mentioning that i have bought multiple vehicles at CJDR and always attention has been 5 stars. thank you EMILY , RANDY and the rest of the team .