Prestige Chrysler Jeep Dodge

Overall, my experience with Prestige was good. I loved the family like atmosphere even though it is a very large dealership. Everyone cheers for you when you purchase from them and it's fun to hit the gon the family like atmosphere even though it is a very large dealership. Everyone cheers for you when you purchase from them and it's fun to hit the gong! I strongly recommend my sales person. Mike Hu was great walking me through every step of the process, extremely knowledgable, and patient! I'd shopped around but always returned to him because he made me feel comfortable during what most people consider an extremely stressful event. Buying a new car can be scary and we all know the stigma associated with being a woman on a car lot. He, unlike many other dealerships, earned my trust and that is really what we all look for when buying something that loses value the minute it's driven off the lot. The finance department's communication left much to be desired. Beware of the survey after you buy! It's not intended to remedy any issues you had. Overall, I'd recommend this dealership but be cautious when you deal with the financial managers. They dropped the ball there. Remember to ask a lot of questions before signing because they may assume you know what certain things mean even if you don't. Even with that minor issue, my sales person Mike Hu made the transaction well worth it and I now have the most awarded SUV out there. Thanks Mike! More

The worst service I have ever got. Just because I already paid for my oil changes now they don't care about giving me a good service they don't care any more next time I won't pay anything ahead may be they paid for my oil changes now they don't care about giving me a good service they don't care any more next time I won't pay anything ahead may be they will care then.... Worst customer service More

Sue is absolutely the reason WHY I would recommend this dealership. I purchased my Jeep almost a year ago and Sue wasn't even my original salesperson. Instead, she was helping to train a new person who was dealership. I purchased my Jeep almost a year ago and Sue wasn't even my original salesperson. Instead, she was helping to train a new person who was gone days after my purchase. Since my purchase, Sue has been dependable with everything from Due Bills to routine maintenance. Anytime I need something done I know one phone call to Sue and it will be taken care of. Additionally, her level of follow through is exceptional. I recently had to bring my car in for service and not only did she make my appointment (after I had a challenge getting one myself) but she also pulled my warranty, confirmed I had rental car coverage and booked the car herself. She even went so far as to confirm everything with me via text. As if that wasn’t going completely above and beyond, the day I brought my car in for service she made it a point to come and say hi and to make sure I was taken care of. I can’t think of another time where someone has gone so far out of their way to make sure I was a satisfied customer. Prestige Chrysler Jeep Dodge has a huge asset in an employee like Sue. More

The process of purchasing the vehicle took five hours which is expected and understandable. When picking up my vehicle the next day I had to wait another TWO hours for the car to be cleaned. They had all which is expected and understandable. When picking up my vehicle the next day I had to wait another TWO hours for the car to be cleaned. They had all day to do this and my sales person actually cleaned it himself which is commendable and in my opinion unjust to him. BUT, the car was not thoroughly cleaned at all. I have to spend an additional $35 to have it detailed in order to get the body odor, crumbs, debri and stains removed. Your establishment had ALL DAY to prepare my vehicle, considering I didn't arrive until 4pm which I let you know the night before. I love my new car but am not satisfied with my first car buying experience at all. I want to mention that my sales person Joe was extremely nice, patient and hardworking. However, when buying a car even if it is used - it should look as brand new as possible inside and out considering I am spending my hard earned money on it. This was not the case and it's extremely dissapointing. I understand how being short staffed can be because I myself endure that on a daily basis, but that is still not an excuse to neglect level of service or efficiency. To avoid my inconvenience all that needed to be done was a two minute phone call notifying me that my car wouldn't be ready for a few more hours! I will not be recommending this dealership because of my disheartening, time consuming, frustrating and overall unpleasant experience. More

Tiny was impressive from beginning to end! He found us the vehicle we were meant to buy. We were even happier to see that some small scratched that were on the bumper got buffed out by the detailing cre the vehicle we were meant to buy. We were even happier to see that some small scratched that were on the bumper got buffed out by the detailing crew and are gone! More