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Prestige Chrysler Jeep Dodge
Las Vegas, NV
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 680 reviews
October 13, 2018
Kevin in finance is the WORST!! My review is solely based on the way that Kevin in finance handled our situation. First of all, I think that Prestige should not have someone like him My review is solely based on the way that Kevin in finance handled our situation. First of all, I think that Prestige should not have someone like him handling all of our personal information. He is NOT PROFESSIONAL and VERY IMMATURE, to say the least... We will start at the beginning of our meeting with him. We have already been at the dealership for two days and looking for our dream car and guess what our sales lady found it for us! This should be a very exciting time and we felt that Kevin ruined that excitement for us! Everything was running so smooth until it was time to meet with him. We go to walk to his office and could already tell he hates his job... As we are walking in, I get a phone call from insurance and had to step away to grab the call (my wife was in an accident and needed to talk to them). Kevin acted like he had so much to do and needed us out of his office. He told my wife lets just started without him and she said no I would like to wait. Immediately his attitude tripled from what it already was for some reason he thinks his time is more valuable than service. He was trying to rush through the paperwork and was upset when we had to ask him a question. Still going bad, my wife and I decided that "Let's, not some jerk ruin the moment" But it got worse! He didn't like a question we had about the extended warranty. He tried to make us feel dumb in the situation. The situation escalated and he slammed his hands down on the table and kicked his chair back and walked out of the room. (Yes, I kid you not just like a little toddler tantrum) Sorry that you were having a bad day, week, or life Kevin but you do not need to take this out on very happy and satisfied customers. So here we are now sitting in his office, what should we do? Our immediate response was to walk out and leave.. We waited a good 10 minutes and from the office next door you hear Kevin and number of staff members talking about us. This was so unprofessional, I honestly have never been in this situation. The walls are thin and you can hear everything they are saying. As we are getting ready to get up and walk out in walks Dan (he saved the deal, Prestige needs more employees like Dan) All papers signed and we are walking out, as we are walking out we walked past the room next door where there were at least 6 different staff members crowded around Kevin and giving us the dirtiest of look and this is where we could hear them still continuing to talk about us. Such an unprofessional group of staff members! I have never felt so awkward in a business before. After talking to a few others on staff while waiting for them to put the finishing touches on our car htey stated that this is not the first time Kevin has lost or almost lost them a deal. I am not sure how a staff member like Kevin is still with Prestige. They should not have employees like this that ruin a very good experience. Get rid of Kevin and you would have a 5-star business all the way!! --------------------------------------------------------------------------------------------- Side Note: Marla our sales lady was amazing!!! She went above and beyond to find us what we wanted and even drove out to get our car for us! This is what service is all about and how everyone should be! Also Dan, the other finance guy saved the deal and deserves a huge thank you! More
by BrandonC
Employees Worked With
Kevin,Dan, Marla Cain
October 10, 2018
Informative kind and very professional great experience From the moment I walked in Jameses office give me a refill at home and maybe for comfortable he gave me the information I need to make the decisions From the moment I walked in Jameses office give me a refill at home and maybe for comfortable he gave me the information I need to make the decisions I made it stayed in contact with me on every aspect of my service and went out of his way to make things right with things weren’t going right. Me and my family thank you Mr. Cruz The prestige for getting my life in my car back on track. I would go anywhere else again More
by Duane75
Employees Worked With
James cruz, Zach Reed
October 09, 2018
Great Customer Service My waiting time wasn’t bad at all, I was informed of the status of my vehicle during that time frame, My service advisor Matt was very professional an My waiting time wasn’t bad at all, I was informed of the status of my vehicle during that time frame, My service advisor Matt was very professional and courteous. More
by Tbankston1
Employees Worked With
Matt Riley
October 02, 2018
Very thorough job Easy to work with. They offer texting as a way to communicate. Zachary was very thorough in making sure that our vehicle was in good working order Easy to work with. They offer texting as a way to communicate. Zachary was very thorough in making sure that our vehicle was in good working order More
by Kara
Employees Worked With
Zach Reed
September 28, 2018
Service dept Great to deal with Communication and service in the service dept great! I made an appointment for a recall and Prestige Jeep took care of along with routine service. Communication and service in the service dept great! I made an appointment for a recall and Prestige Jeep took care of along with routine service. More
by Lkaercher
Employees Worked With
Belinda communicated via texts and I appreciated that.
September 25, 2018
Service is always great!! Matt is a very awesome guy and really care about customers needs , thats why i keep coming back thanks a lot is always great!! Matt is a very awesome guy and really care about customers needs , thats why i keep coming back thanks a lot More
by Marcelo
Employees Worked With
Matt Riley
September 23, 2018
Service dept MATT WAS GREAT. MY CAR WAS SERVICED IN A timely manner. Everyone there was very friendly and professional. Keep up the great work, you have a good t MATT WAS GREAT. MY CAR WAS SERVICED IN A timely manner. Everyone there was very friendly and professional. Keep up the great work, you have a good team. More
by Happy Customer
Employees Worked With
Matt Riley, Rashid Razmal
September 21, 2018
Fast and accurate. No waiting to be serviced and waiting room was comfortable. No issues with vehicle since service. Zack was very friendly and explained everything tho No waiting to be serviced and waiting room was comfortable. No issues with vehicle since service. Zack was very friendly and explained everything thoroughly. I would definitely recommend Prestige for anyone looking to purchase a vehicle. More
by joytoo68
Employees Worked With
Zach Reed
September 07, 2018
New Car I've purchased 17 cars from Abdul in the past 8 years will not shop anywhere else. I've purchased cars for my family, including brothers and sisters i I've purchased 17 cars from Abdul in the past 8 years will not shop anywhere else. I've purchased cars for my family, including brothers and sisters in wouldn't change a thing More
by Larrylance
Employees Worked With
Abdul Hamed
September 01, 2018
Recall work Very courteous staff and nice waiting area. Wait a bit long for an appointment but understand the time involved to resolve issues. Will definitely ret Very courteous staff and nice waiting area. Wait a bit long for an appointment but understand the time involved to resolve issues. Will definitely return More
by Rtallent612
Employees Worked With
Matt Riley
