Prestige Chrysler Jeep Dodge

Always have my car done within time frame given. Easy to schedule. Great customer service Easy to schedule. Great customer service More

Dropped vehicle off for service on a Wednesday at 7am. Was told it could be up to 48 hours before they are able to run diagnostics. Heard nothing by Friday afternoon, so I contacted them. Was told my "ser Was told it could be up to 48 hours before they are able to run diagnostics. Heard nothing by Friday afternoon, so I contacted them. Was told my "service advisor" was out sick. Why didn't any other service advisor or the service manager contact me to give me an update, knowing my advisor was out? Even when I asked for an update, no one else could look it up. On Monday I finally heard from my advisor asking which repairs I wanted to proceed with. Had I been asked this the previous Friday, the parts could have been ordered that day and work could have started. Parts were ordered Monday and arrived Tuesday and Wednesday. No one bothered to start work when the part arrived or even check if the parts were correct or damaged. I asked why my vehicle wasn't being worked on and was told every other vehicle in the shop had been there longer (7 days at this point). It appeared to me that since my work was warranty work, I was being sidelined. When they finally started work on Friday, they realized one of the parts was damaged and they had to order new ones that wouldn't arrive until the following week. Until work actually started on Friday (9 days after dropping it off), not once did the service department contact me with updates, I had to initiate contact every day. Customer service is dead. More

Everyone is so friendly. I appreciate being greeted with a smile. They always take great care of my car and tell me exactly what needs to be done. It is done in a timely man I appreciate being greeted with a smile. They always take great care of my car and tell me exactly what needs to be done. It is done in a timely manner and they take great care of it. It always looks showroom new when returned to me. I have been treated with respectful by everyone there. John and Lawrence are great. Thank you. More

Great dealership, service is always amazing and answered all my questions. It was completed much faster than I thought all my questions. It was completed much faster than I thought More

I purchased my Ram2500 at Prestige new in 2018, since then they have changed hands. I moved out of the area. Due to scheduling issues I had to go to Las Vegas and not Carson City which is closer to my h then they have changed hands. I moved out of the area. Due to scheduling issues I had to go to Las Vegas and not Carson City which is closer to my home. I am so happy in the future I will drive the extra miles to get to Prestige. They went beyond just good customer service. They have got my business. BTW I live 200 miles from Prestige and the drive is worth the time and money! More

Prestige is very attentive and let you know every step of the repair They are excellent in communication the repair They are excellent in communication More

Horrible experience, they make you buy extended warranty and when is time to do any repairs they hold your truck for ever, it’s a stupid way of doing Bussines honestly but I would say don’t buy the extended and when is time to do any repairs they hold your truck for ever, it’s a stupid way of doing Bussines honestly but I would say don’t buy the extended warranty and avoid them if you can. More

Lawrence from the Service Department has overseen maintenance work on my Jeep for the past two years and has been outstanding. He is timely, professional, personable and consistently “delivers” on maintenance work on my Jeep for the past two years and has been outstanding. He is timely, professional, personable and consistently “delivers” on his commitments. I give him my highest recommendation (and appreciation), without reservation. More

I always get great service normally I work with Lawrence, but he went home sick so I ended up working with Eric he was also very Professional and knowledgeable. Prestige is my SHOP but he went home sick so I ended up working with Eric he was also very Professional and knowledgeable. Prestige is my SHOP More

Lawrence my service advisor was the best thank you guys! !! My car runs amazing its like new. I will recommend to all my friends!!!! !! My car runs amazing its like new. I will recommend to all my friends!!!! More