Prestige Chrysler Jeep Dodge

Prestige has the best service department I have ever worked with for a vehicle. Chrysler had given a 10-14 day estimate for parts and Jack, Service Director, was able to expedite that to just under a worked with for a vehicle. Chrysler had given a 10-14 day estimate for parts and Jack, Service Director, was able to expedite that to just under a week. Jack got a quick rental that was a lifesaver while they were waiting for parts. Excellent team, with great communication! More

Roberto was EXCELLENT! !! professional and so helpful took good care of Aretha that's my cars name. The other 3 people I spoke with when I was trying to get information on m !! professional and so helpful took good care of Aretha that's my cars name. The other 3 people I spoke with when I was trying to get information on my warranty were absolutely useless!! nobody knew nothing had me contact Towbin Dodge they referred me back to Prestige a bunch of back and forth when all I had to do was ask the service guys who were able to pull up all my information regarding my warranty. That's the reason why I gave 3 stars other than that everything else was prestige! More

I was in for routine maintenance and a recall issue. Everyone that I encountered was very courteous and professional. Everyone that I encountered was very courteous and professional. More

This was my first trip to the dealership. Robert was my service advisor. It was a friday afternoon when I got there. I had a warranty issue. I got my vehicle back, repaired on the same day. I Robert was my service advisor. It was a friday afternoon when I got there. I had a warranty issue. I got my vehicle back, repaired on the same day. I am a retired mechanic/service mgr. of 47 years. I could not have received better service. Robert and the dealership were great! I will be a return customer and would recommend them to anyone! More

I was a return customer. Never again. Service writer had no knowledge of cars, business practices or customer service. Left messages for management; calls never returned to f Never again. Service writer had no knowledge of cars, business practices or customer service. Left messages for management; calls never returned to find out issue. I guess it rolls downhill. More

My service advisor, robert@prestigedodge, was so helpful, professional, and cater to all my needs. He tried his best to go above and beyond to help me with my vehicle, and I appreciate his service. professional, and cater to all my needs. He tried his best to go above and beyond to help me with my vehicle, and I appreciate his service. More

James was very knowledgeable and answered all of our questions. The service was smooth and completed ontime. questions. The service was smooth and completed ontime. More

Prestige has a great service dept. it will be my GO TO Dealer, BEST ever it will be my GO TO Dealer, BEST ever More

My jeep is working perfectly now. It took some time to figure out exactly what was going on and sort out the insurance portion, but in the end, everything was solved. I can't thank It took some time to figure out exactly what was going on and sort out the insurance portion, but in the end, everything was solved. I can't thank Andy enough for all the hard work he had to do. I know he was a little frustrated that things took so long, but I have learned that these newer Jeeps, particularly the Grand Cherokee, have more than a dozen computers that aren't easy to diagnose. Add some hardware problems, and the challenge is even greater. Andy persevered and got me back my jeep in fine shape. He is a keeper. All 10s!! Even an 11 for Andy. More

My service time was 1:00pm, I arrived at 12:40pm and was met immediately by Lawrence, the service writer, I was checked in and my service requests verified by the Lawrence. About 5 minutes after I sat down met immediately by Lawrence, the service writer, I was checked in and my service requests verified by the Lawrence. About 5 minutes after I sat down in the waiting area, Lawrence sent a text to notify me that if I had any questions during the service period, to feel free to let him know. About 2 hours in, I sent one text inquiring as to progress and Lawrence responded immediately that my vehicle was almost ready. Throughout my service visit, I felt confident and relaxed, Lawrence helped with that by being professional and available. It was a very pain free visit with no unnecessary frills. Thank you for that. More