Prestige Chrysler Jeep Dodge

big time low ball on trade, and lied about carfax, resale, you name it. will never call them for anything again resale, you name it. will never call them for anything again More

Damaged my vehicle and tried to hide it! Drew Rinkovsky, Tim Cuthbertson do not respect the paying customer! DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! Listen, there is another dealersh Drew Rinkovsky, Tim Cuthbertson do not respect the paying customer! DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! Listen, there is another dealership right down the street, Jim Marsh. Prestige is absolutely horrible. I thought I was doing myself a service by paying extra and taking our Jeep to the dealership we purchased from for all service work. We've been here multiple times for service and you'd think they would recognize that and take care of your loyal customers. We dropped off my wife's Gladiator for repairs but instead left with major damage. Unfortunately I didn't notice the damage until I had to get into the hood a couple weeks later. First I noticed the latches were not aligned correctly, I thought maybe I didn't shut the hood correctly. Then as I tried again and forced the latches to close, I noticed the hood was totally not aligned, leaving a larger than normal gap between the hood and the cowl. Further inspection, I could see the hood was hanging over the front by a half an inch, which explains why the latches aren't fully aligned. Thats when I noticed the damage on the front of the hood of a paint crack about 6 inches long. Now I know this was not damage done by us and how I easily did not see it when picking up the Jeep, no one is checking every gap between panels when they get into their car. Logic tells me if we hit something the hood would have gone inward, not outward. Plus I had just changed the oil prior to dropping the Jeep off and I would have noticed that the latches were not aligned. So my wife heads over to the shop and could nearly predict every excuse the service person Drew Rinkovsky was going to give her, from you hit a pole to something happen while it was parked in our garage. Even trying to say something hit her at Home Depot. My wife wasn't at Home Depot Drew! Again physics here buddy, if something hit her the damage would go inward not outward! No Drew Rinkovsky, we did not hit a pole. Drew was extremely rude to my wife, sarcastically and nearly refusing to help her until he had me on the phone. I asked to pull photos they took when we dropped off the Jeep and sure enough no damage, asked to pull the cameras from in the shop with no help there. I truly believe they carelessly yanked something while having the Jeep on the lift. Instead they refuse to help us because my wife added 36 miles a day for a couple weeks. Tom Cuthbertson, service manager has been no help and now we're stuck with a hood that barely latches down after spending thousands of dollars on engine repairs. Never expected this going to the dealership. I have bought 3 brand new Jeeps in less than 5 years, over 150k in cars and plan to continue to buy Jeeps in the future. But my business will continue to go to Jim Marsh where my other two Jeeps have never had a problem, my wife isn't treated differently for being a female and we're respected. DO NOT GO TO THIS SERVICE SHOP! More

Horrible customer service and communication. I have been here since 9am and it is now 140pm and I still haven't received my vehicle. They're refusing to fix my vehicle and have to pay out of p I have been here since 9am and it is now 140pm and I still haven't received my vehicle. They're refusing to fix my vehicle and have to pay out of pocket to tow to another dealership. This place is a joke. Do not bring your vehicle here. More

They don’t follow up with you so communication is horrible seems they just don’t care horrible seems they just don’t care More

Very good. Service was wonderful communication was well explained. Thank you so very much again Service was wonderful communication was well explained. Thank you so very much again More

Andy was courteous and thorough. He helped confirm our warranty and the repairs are complete. He helped confirm our warranty and the repairs are complete. More

Chris, Wilton and Rashid are great. Deal is very smooth and did not stay in the dealer the whole day. Deal is very smooth and did not stay in the dealer the whole day. More

Appointment was on time service person was in knowledge it was done in time promised it was done in time promised More

They are courteous respectful on time clean facility great communicators. Always a pleasure to bring our cars in for service and purchase cars in the past great communicators. Always a pleasure to bring our cars in for service and purchase cars in the past More

Great customer service. Extremely friendly and professional. Shawn Allen is amazing. Completely satisfied with my experience and purchase. Extremely friendly and professional. Shawn Allen is amazing. Completely satisfied with my experience and purchase. More