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Premier Subaru - Service Center

Branford, CT

4.7
324 Reviews
Call Service Center (800) 411-4551

324 Reviews of Premier Subaru - Service Center

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August 18, 2021

I had a wonderful experience because Premier Subaru was efficient, knowledgeable, friendly More

by GAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2021 -

Premier Subaru responded

Hi Gam, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Premier Subaru. Thank you so much for choosing Premier Subaru as your first choice for service!

August 02, 2021

This dealership is always very clean and quick to respond Jake in service is particularly an asset to the company The service department was quick More

by srdiaz
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jake Paranzino
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Aug 18, 2021 -

Premier Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 13, 2021

Awesome experience! Jaime Russo is a great service advisor who is polite, knowledgeable & professional. Great service from everyone at Premier-always! Car wash is a nice touch too. Thanks y'all!! More

by The Dude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Russo
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Jul 15, 2021 -

Premier Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 26, 2021

I arrived without an appointment with a question as to whether they could replace clips on my front bumper which had popped off when I got too close to a curb. They fixed it right then!!! More

by Penny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Premier Subaru responded

Hello Penny, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 22, 2021

Their Service Center is excellent. They always take excellent care of my car. They are friendly and address all my concerns. I highly recommend this Dealership. More

by albaranowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Wotherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Pagan, Jamie Russo
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Jun 23, 2021 -

Premier Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 22, 2021

Usually I do not have a problem but when I bring my car in for service breeze through check in and then have to wait 40 minutes for a loaner that was planned during the scheduling and given an attitude due More

by tbangr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
La'Trell Alson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2021 -

Premier Subaru responded

Mr. Yaeger/Thank you for your comments and your past business. We do try our best each day and appreciate comments as they help us improve our operations. As you know, the delay associated with the loaner was the fact that you had presented to us an expired insurance card. Unfortunately, we are unable to release a vehicle to a customer without proof of current and active insurance. We do know that there was a delay in you obtaining this from your insurance company - but, we had a vehicle ready for you as promised once that was cleared up. Our team stands ready to assist you in the future - and, typically we can get these loaners on the road within 10 minutes with proper information. Thank you for your comments - and, for your business.

Jun 25, 2021 -

tbangr responded

Sorry but I beg to differ. You are correct I did need to log into show an updated card which took me a total of 5 minutes while with the service associate. Ask yourself how long does it take to log into an account online and view its contents? As your protocol goes. Upon entering the dealership, you speak to a service provider check in and discuss what is to be performed on the vehicle. Once this is completed you are then asked to wait in the waiting area to be assisted with the loaner vehicle. AT THIS POINT, I waited the additional 40 minutes for someone to arrive, all while who I think was the manager sat there when he finally came over as he can see I was a little disappointed and asked if everything was alright and at that moment I declared I was disappointed that I was already waiting 30 minutes. I had to wait an additional 10 minutes before someone arrived at work to help me. The individual who arrived late to work then decided to take his time strolling around as he can see I was in a rush and already late to work in which I was late for a meeting. However, Thank you for your response. It is good to see that you team works closely together to cover up their mistakes. This is a bit disappointing as I had thought Premier Subaru provided better customer service than experienced.

Jun 25, 2021 -

Premier Subaru responded

Mr. Yaeger/Our team was here and present. There was a question that we attempted to answer internally about your expired insurance card. Once our Service Advisors write up your concerns about the vehicle - we do introduce you to our Rental Car Agents that assist with the rental or loaner cars. We have watched the video of that morning to confirm timing - as, we truly always want to do better. We rent and lend cars consistently - and, most of them are done within 15 minutes - complete. This one, no doubt, was longer given the presentation of the expired insurance card.

June 17, 2021

From the moment we were introduced to Taylor everything began to blossom. Her enthusiasm and bubbling personality were infectious. She was that good.Absolutely professional, knowledgable, and courteous. A More

by qwik3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Taylor Frawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Eininger
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Jun 19, 2021 -

Premier Subaru responded

Hello, thank you so much for your feedback! Taylor will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

June 16, 2021

Cristal was very knowledgeable ,courteous and on target with serving my car. She showed me what had to be completed with my car in order that it would run with the highest efficiency. She is outstanding More

by lcasey225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2021 -

Premier Subaru responded

Hi Lcasey, thank you so much for your feedback! Cristal will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

June 09, 2021

Brought my 2015 Forester for major safety check as I am about to hand the car off to my daughter. Cristal was professional , helpful, & listened to mr concerns. She is a credit to the service Dept More

by artkatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2021 -

Premier Subaru responded

Hi, thanks for your praise and kind comments about Cristal. We hope to be of service to you again in the future. Best wishes, Premier Subaru

June 02, 2021

Highly recommend this dealer to everyone they worked hard and diligently to help us purchase the vehicle of our dreams we are beyond thankful all their help ! More

by aixarivera19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Basciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Wetmore, Jessica Venditto, Jake Paranzino
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Jun 05, 2021 -

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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