Premier Subaru

My 2013 Subaru Legacy Limited is my 2nd purchase from Premier Subaru. I contacted Adam Arsenault my salesman from the first purchase on Feb 28. I asked if I could stop in on my way home from work to talk Premier Subaru. I contacted Adam Arsenault my salesman from the first purchase on Feb 28. I asked if I could stop in on my way home from work to talk about trading in my '09 legacy. He pointed out that being the last day of the month the dealership would be quite busy (having been in the business I know what that's like)and that he had deliveries scheduled all day. He said if I wanted I could stop by around 6:45 because he should be finished by then. When I got there the place was indeed quite busy. Adams last delivery went a little longer than expected which I understand happens. Well long story short Adam treated me like the 1st customer of the day and after a long hectic day he stayed until well after closing to get our deal done. I can't say enough about Adams professionalism,attention to detail and overall competence. His product knowledge is quite impressive. He truly loves the cars he sell and it shows in his presentation and knowledge. Adam is a fantastic asset to Premier and a great reflection on the owner of the dealership. I would not hesitate to recommend Adam and Premier and I look forward to working with him again in the future. Thanks Adam and Premier Subaru. 2 class acts!! More

My car-buying experience at Premier Subaru was, in a word, memorable! My husband and I were Jeep owners. We were looking around for another car to replace our Jeep, but not actively. I found Premier word, memorable! My husband and I were Jeep owners. We were looking around for another car to replace our Jeep, but not actively. I found Premier online. A good 45-50 miles away, getting my husband to agree to even look at a car that far away was in itself going to be quite the challenge. So I sort of set him up by talking him into test-driving a Forester at the local Subaru dealer, a very congested dealership on a very congested artery in a very congested city. That was nothing short of a disaster. We wanted some elbow room (the place was packed with people), and a sales consultant who would spend his energy on one customer at a time. (By the time we got back from our test drive, we had to wait 10 minutes for our guy to be done with the people now sitting in our seats, just to give him back the key to the car!) Fast-forward to the following Saturday. We went to Premier Subaru, and knew instantly that this was going to be a much more positive experience. We were placed in the capable hands of Scott Collins, who walked us through the details of both an Outback and a Forester. We took a leisurely test-drive of the Outback with Scott, and our minds were made up. We sat down, about 30 minutes before closing time, to do up the papers on our soon-to-be Outback, such a smooooooth-driving vehicle. The only problem: the Forester parked right next to me in the showroom. I was distracted by that Forester! To make a very long story somewhat shorter, 75 minutes after the dealership had officially closed for the evening, I was still busy testing the patience of Scott (my husband had long given up by that point). The end result was the Forester, only because it handled more like my beloved Jeep. So, we signed the papers and were out of there in plenty of time to see the sun come up. I cannot commend Scott Collins enough for the professionalism, wit and patience he displayed (not necessarily in that order) throughout my indecisiveness. When we picked up the Forester two days later, we arrived well before our 1:00 appointment. We went through the channels and wound up in the capable hands of Mike Meyers, who was there to collect the balance from us and explain the warranty, etc. Welp, I forgot the certified check. So off we went - one-hour drive home, picked up the check off of the desk, and drove another hour back to Branford. At this point, almost everyone in the dealership was very empathetic, funny and just plain wonderful! I felt as though I knew everyone there by the time we left with our new car. Before we took possession of the car, I did notice a very minor issue having to do with the console. I spoke to Scott about it, and he resolved it in almost no time at all. And I have since had general questions for both the service and parts departments regarding extras that I would like to buy. EVERYBODY I spoke to at Premier Subaru was professional and accommodating, and I cannot adequately express my gratitude to the entire staff. What a nice change from the typical dealerships I've visited. In a nutshell: We love our Forester, and we WILL be back (for that Outback)!!! Many, MANY thanks to you all for stepping outside of that stereotypical box, and providing us with such an enjoyable buying experience! P.S... If you are a potential buyer reading this, please don't put Scott through the ordeal that I did - LOL!! More

We were shopping for a Subaru Outback. Herman greeted my wife and I at the front door and our experience continued to get better fom there. We knew what we wanted, but the vehicle was not in your inventory. wife and I at the front door and our experience continued to get better fom there. We knew what we wanted, but the vehicle was not in your inventory. Herman quickly found a vehicle in the area and assured us that it would be available. Next he had our 1999 GMC Yukon trade-in evaluated. We received a fair price for our trade. We had visited other dealerships and the value you folks gave us for our trade was the deciding factor in buying from Premier. Rodney was very thorough and concise in explaining our warranty and maintenance options. Lastly was the vehicle walk-around. Herman was a Rock Star...he knew the vehicle inside and out, integrated our phone and answered all of our questions in terms that we could understand! We drove away with our new Outback and extremely satisfied!! Geoff and Marilyn Turner More

Very friendly atomsphere willing to work with you no hidden pricing. I worked mostly with Rita she is the best I just pickup my 2013 outback last night love it. This is my second subaru just traded m hidden pricing. I worked mostly with Rita she is the best I just pickup my 2013 outback last night love it. This is my second subaru just traded my old one in after ten years 170,00.00 miles later. Jeff was my sales person he was helpful with going over the car and setting up my blue tooth for me.. Thanks, Mike More

It's been 20 years since we shopped for a new or almost new car, so we wanted a vehicle that was going to be nice in appearance, but also reliable and good on gas. Today, we drove home our 2011 S almost new car, so we wanted a vehicle that was going to be nice in appearance, but also reliable and good on gas. Today, we drove home our 2011 Subaru Forrester Limited that appears to have all of those qualities. Herman Winston was our salesman and he bent over backwards to meet our needs in choosing vehicle. Mike Myers also did a fantastic job with the paperwork and got us on the road with a smile. We think that we are going to be very happy with our Subaru Forrester and if that's the case, we will be back. More

After a rocky start with Premier they have gone above and beyond in helping me resolve my issues. A special thanks to Rich Johnson, he has demonstrated what great customer service is. Their service departm beyond in helping me resolve my issues. A special thanks to Rich Johnson, he has demonstrated what great customer service is. Their service department is the best. Dennis and his crew took care of all mechanical issues with my car as fast as possible. I love my car! More

The Subaru Impreza was in fantastic condition for being a 2004 model. The whole process went smoothly. Many thanks to Mark Gennette and Rodney Pomerleau. 2004 model. The whole process went smoothly. Many thanks to Mark Gennette and Rodney Pomerleau. More

Outstanding staff. From the initial contact with Rita Ruhland to my salesman, Herman Winston, they made buying a car so easy...these people got "it" together. They all worked seamlessly together from sho Ruhland to my salesman, Herman Winston, they made buying a car so easy...these people got "it" together. They all worked seamlessly together from showing the vehicles to pricing trade-ins all the way to doing the final paperwork. Herman put up with me "putting the car through the paces" and without a peep.. what a trooper. Poor Rita looked for the car I wanted all over the New England states and only for me to change my mind the day I went to test drive it. God bless her patience. Everyone in this dealership is just so easy going and laid back and informative it made buying my fourth Subaru a breeze. We even took delivery in the middle of the Blizzard of 2013 and they were there and had us on our way in no time.. That is true customer dedication in my eyes. Thank you Rita, Herman, Rich, Tammy and all the other loyal employees of Premier Subaru for coming through for us in a pinch regardless of Blizzard conditions!!! Thank you so much for outstanding customer service. This is our first experience at Premier Subaru and probably not the last... More

I have many friends that drove/drive Subaru's & my '00 Jeep Grand Cherokee was very tired..So my friend Don I.told me to check out Premier, said "he never had a problem with them" & since I was a l my '00 Jeep Grand Cherokee was very tired..So my friend Don I.told me to check out Premier, said "he never had a problem with them" & since I was a little leery of dealerships from past dealings, I said ok...WOW, doesn't cover it, Barb my sales lady was AWESOME!!..great personality...likeable people..we test drove MY now 2009 Forester 2.5 X in a brief snow storm...Loved it from the get-go!!...1st. time ALL-WHEEL driver, Tammy the receptionist, was very friendly & also a great people-person, always with a warm & welcoming smile! and Rodney in the finance department jumped thru some BIG hoops to get me that car & was just as pleasant & welcoming as everyone else, there were a couple of other people involved, but can't think of their names..THANK YOU one & all for getting me my new(TO ME) Forester. Sincerly, Patrick Delaney More

We went to Premier Subaru based on a friend's recommendation and we are so glad we made the trip from NYC. Shane took the time to really find out what car would meet our needs, but there was no recommendation and we are so glad we made the trip from NYC. Shane took the time to really find out what car would meet our needs, but there was no real pressure. He was so informative, describing in detail the differences and improvements between the '12 and'13 Outbacks. After a test drive, we were hooked. We sat down with Rodney to go over all the financial paperwork and he carefully explained all the details. We have bought a number of cars at dealerships in New York, NJ, and Connecticut, and the employees at Premier were by far the most accommodating, knowledgeable, and personable people we have ever encountered. We will be recommending Premier Subaru to all our friends and neighbors. Thank you! More