Premier Subaru

I had a terrific experience purchasing a new Subaru at Premier last week. I found the sales room to be bright and cheery. Everybody I saw and met were very friendly and helpful. For example, I was looking Premier last week. I found the sales room to be bright and cheery. Everybody I saw and met were very friendly and helpful. For example, I was looking for a brochure to bring home to my wife. I was told that they were currently out of them for my model. A staff member overheard the conversation and offered go search for one that may been previously in use. After a short search she found one. I was impressed that she cared even though she was not a member of the sales team. My salesman, Herman Winston, was excellent. Buying a new car in a showroom is not always a pleasant experience. Herman made it very comfortable and easy. I was very impressed with his knowledge of the different models and their features. I think he was proficient at every thing from setting the clock to tuning the engine. It was a very good experience. More

What a great experience! Mike Iovino was so helpful and personable! He made everything run smoothly and gave me exactly what I wanted. He showed me all of the inventory and helped me pick out exactly what personable! He made everything run smoothly and gave me exactly what I wanted. He showed me all of the inventory and helped me pick out exactly what I wanted. This was the best car-buying experience I ever had! Thank u!! More

Adam made my Outback purchase easy and pleasant. I was not pressured at all to purchase the vehicle. He gave me all information, nothing was hidden. I was free to go home and think it over without press not pressured at all to purchase the vehicle. He gave me all information, nothing was hidden. I was free to go home and think it over without pressure to buy that day. I have bought several cars over the past 10 years and I have NEVER had such a pleasant and consumer respectful experience. My car was not on the Premier lot but they were able to locate the car elsewhere within days. Upon pick up, Adam spent an hour with me answering all questions and explaining all features of the vehicle. I would DEFINITELY recommend doing business with Adam and Premier Subaru! Thanks guys!!! More

All around, Premier was an absolutely fantastic experience. Mike was patient, thorough, and full of knowledge - and had a magnificent personality. The personal experience is more important to me th experience. Mike was patient, thorough, and full of knowledge - and had a magnificent personality. The personal experience is more important to me than anything else, and it was a pleasure to have it from Mike...even when he had to work later than he was supposed to! Bob Alvine runs a fantastic dealership, and it truly shows when you step foot in the door. From the first "hello!" from Tammy to the final "congratulations!" from Rodney and Bob, I will certainly be recommending Premier to others! Keep up the great work! More

When my wife and I stopped by Premier Subaru to check out the 2014 Forester, we were introduced to Mike Iovino. Mike LISTENED to what we were interested in, made sure we were aware of all the options availa the 2014 Forester, we were introduced to Mike Iovino. Mike LISTENED to what we were interested in, made sure we were aware of all the options available to us, and enhanced our shopping experience with his ability to stay focused on what we wanted to see. There was never any pressure during our shopping; in fact Mike asked to make sure we were comfortable with the pace of activity. Our test drive route was designed by Mike to accurately reflect the type of driving that we normally encounter. When we returned, we were given a tour of the dealership and given an opportunity to talk to the service people who were quite happy to speak with us. During our follow up visit Mike reviewed with us what we were looking for so there would be no misunderstanding on his part. It wasn’t long before we had the keys to our new Forester. After the sale Mike and the dealer have followed up with us multiple times, making sure we are happy with our car and stressing that they are there for us after the sale as well. With a name like “Premier Subaru” the dealership is suggesting a premier experience for the customer. To us as first time customers, Mike Iovino has certainly provided premier service from the time we met him. More

My experience with Adam Arsenault was way beyond my expectations. I came in on a Sunday wihtout an appointment, and he was able to fit me right in. Adam was very friendly, extremely helpful, knowledg expectations. I came in on a Sunday wihtout an appointment, and he was able to fit me right in. Adam was very friendly, extremely helpful, knowledgeable, excellent customer service experience overall. I am very satisfied with my experience at Premier Subaru, and my used vehicle purchase. More

As a single woman,I have had agonizing experiences buying cars on my own. I have felt taken advantage of because I don't know enough about cars and I'm not an aggressive person. Working with Barb Mullen, I cars on my own. I have felt taken advantage of because I don't know enough about cars and I'm not an aggressive person. Working with Barb Mullen, I not only got the best deal I could imagine but she made it so much fun. I'm now a repeat customer and consider her a friend.I never knew buying a car could be so exciting and easy. She took everything into consideration,the kind of car I wanted,my budget,the color and she made it work. She is fantastic!!!!! More

My daughter and i stopped by Saturday March 8th to see Jeff and Premier Subaru was extremely busy I told Mark were their Friday after snow storm and that we already were working with Jeff, Mark noticed Jeff and Premier Subaru was extremely busy I told Mark were their Friday after snow storm and that we already were working with Jeff, Mark noticed we wanted to see the 2006 LL. Bean Outback, so he got us the keys and took us a a road test in Branford, it was a great driving experience. Like I said dealership was extremly busy and while waiting to see Jeff, Mark offered to take us for road test, Great Team Work at Premier Subaru! Greg Gartsu More

No pressure very informative product was delivered No pressure very informative product was delivered with no problems. very happy with my selection I would recommend Premier Subaru I would re No pressure very informative product was delivered with no problems. very happy with my selection I would recommend Premier Subaru I would recommend Ted Astarita More

After contacting a few other dealerships I had contacted Rita Ruhland online through the website before going in. She was quick to respond and quoted a decent price for the new car I wanted (some dealership Rita Ruhland online through the website before going in. She was quick to respond and quoted a decent price for the new car I wanted (some dealerships insist you go into the showroom before quoting any price). She referred me to Jeff Lambert, who followed up with a phone call immediately. Buying a car can be exciting and stressful at the same time, but from the moment I drove into Premier I felt comfortable and confident that I was in good hands. I never felt pressured to buy and all my questions where answered honestly. The staff is friendly and it is a casual, comfortable atmosphere. Everyone is professional and accomodating. When negotiating price I felt that Will really helped out and listened to my needs and my budget concerns. I am thrilled to have a great new car that I feel safe in yet still looks sporty. As a side note, when driving into the dealership with my old car, it started making a terrible noise. I met Johnny, one of the mechanics out in the parking lot. He told me not to worry, that they would look it over before I left. I walked into the service department and spoke with Gary who took it in right away (after Johnny drove it around the block). They gave me a full diagnostic report and assured me the car was OK to drive home. I was then offered a decent trade in offer, even though the dealership knew the extent of repair needed, which I felt was very generous. Although this dealership is about 50 minutes from my home I will be going back there for service and for my next purchase. Thanks to the whole staff for the professional image you project and uphold. You are the epitomes of what customer service represents. More