Premier Subaru

He was pleasant, knowledgeable, and wasn't pressuring. He was flexible; willing to accommodate my different interest and assisting me in choosing the right car for me. pressuring. He was flexible; willing to accommodate my different interest and assisting me in choosing the right car for me. More

I had brought my mom to this dealership to look into getting her a new lease. While there, I was impressed by the affordability of the cars, and way we were treated. When my car unexpectedly died, I dec getting her a new lease. While there, I was impressed by the affordability of the cars, and way we were treated. When my car unexpectedly died, I decided to see what they could do for me. Mark Gennette heard my situation, and rather than feeling taken advantage of because he knew I needed a car, he tried to get me the best deal he could. He listened to the features I was looking for, the activities I do, and took my budget into consideration and found me the perfect car! Even the test drive was suited to my driving style! He drove me around town to my credit union and the shop where my car was to collect belongings, and couldn't have been friendlier. Since I was there most of the day, my phone died, and Ted was kind enough to lend me his charger. Rodney was great, and helped the numbers make sense to me. For a single woman to walk into a dealership and feel this comfortable says a lot about the caliber of people hired there. Thank you so much. I went from being upset about my car dieing to thrilled about my new purchase! More

I experienced a very smooth transition from one Subaru lease to the next, and Jeff certainly made that transition as personable and efficient as possible. Jeff went out of his way to personally make sure lease to the next, and Jeff certainly made that transition as personable and efficient as possible. Jeff went out of his way to personally make sure my needs were met and he delivered the best options available. Through Jeff, my relationship with Subaru continues and, having moved back into the area, I know Premier is the place to be and will provide all I need. Great job, Jeff, and keep your expertise about sales and vehicles sharp, as well as (if not more important) your personable, human connection to your customers! More

Mark was a fantastic person to help me buy my very first car. He was friendly and enthusiastic, and above all patient. I was very nervous about being at a dealership for the first time, and concerned about car. He was friendly and enthusiastic, and above all patient. I was very nervous about being at a dealership for the first time, and concerned about being able to afford a car payment. He worked with the finance department and was able to get me a loan even though the car I purchased was only $6000. For many people this may not seem like much of a sum, but for someone's first car payment out of college, it was a big deal for me. I was very pleased with Mark. The service department even took the time to fix my sister's car (not a Subaru, not even purchased at this dealership!) when it was acting up. Mark even called a few times to check up on me and my dream car after the sale was made. Unfortunately, I did have a bit of an issue with Rodney in the finance department. Initially I was given an uneasy impression when, upon meeting him, he scolded Mark in front of me for something small like forgetting to give me the change of address sticker for my license. When the paper work started, Rodney made a few off-handed comments that made me feel badly that I could only afford a lesser priced car, and made me a bit concerned about the higher mileage. ("Your credit's okay but I'm surprised the bank even allowed you to finance for such a small amount" "(insurance option discussion)....because it has SO many miles on it." There were times that I was told to get out of the office while I made calls to the DMV and my insurance company because other people needed to be helped. (Understandable, but the delivery on such things should be said delicately.) In the end, Rodney came through and helped me with a complicated registration process with the DMV, for which I was very grateful. All in all, I just wish he was a bit more professional. Even though I couldn't finance a brand new car, I was still a customer and would have appreciated a more friendly experience. I have many friends who need to buy cars in the lower price range and would still recommend the dealership. Sometimes we all need a little reminder that even the little things we do and say at work affect the customer, something that Mark definitely understood, and which I appreciated very much. More

I purchased a 2013 Subaru Outback from Premier Subaru. They had the most competitive price based upon my multistate search. After the purchase, the factory was really slow to build my vehicle but their Sa They had the most competitive price based upon my multistate search. After the purchase, the factory was really slow to build my vehicle but their Sales team was able to find my exact make/model/color/accessories at another dealership and drove it down for me. They explained everything clearly (from the paperwork to the options on the car). I never felt pressured and would certainly purchase another Outback from this dealership again. More

This is my first car purchase in a long time and first time to be driving after 2 years. Daniel was extremely patient with me, explaining the most basic aspects of the car and buying experience. For a s time to be driving after 2 years. Daniel was extremely patient with me, explaining the most basic aspects of the car and buying experience. For a stressful process, he did his best to smooth out all the bumps and pressures. I would definitely recommend working with him, and all the people at Premier were exceptionally friendly. They are certainly customer-centric, which is refreshing. More

I'm from Western Massachusetts and I found this dealership on one of the internet sites. The price of the 2012 Subaru Legacy Limited was so far below others that I called to find out whether the c dealership on one of the internet sites. The price of the 2012 Subaru Legacy Limited was so far below others that I called to find out whether the car had been in an accident. I spoke with Herman Winston and he immediately faxed and email me the Carfax Report which was clean. I drove down to the dealership and Herman was busy with other customers. So I met with Dan , who brought me to the vehicle and went through it with me. He was very knowledgeable with regard to the vehicle. He also had another customer so I met with Scott, who took me on a test drive. Although one might think that being shuffled between 3 salesmen would be annoying, I was happy to be given the information by the others while I was waiting for Herman as I had traveled an hour and the dealership was closing. I sat with Herman and we had to work out some issues on my trades as I was trading 2 vehicles but only had one with me. I told him if the deal was going to be done I only wanted to make one more trip. The deal was done because Herman worked his butt off to make it happen. Will gave me a fair price for my trade and Rodney got the paperwork done very quickly. I would highly recommend all of these people, especially Herman, who came out with a bucket and a brush and cleaned the wheels before we left because he wasn't satisfied with how they looked. Great buying experience! More

Since my husbands passing 6 years ago this is the 3rd time I've had to lease on my own. Herman Winston is the first car salesman that I have felt was honest, friendly, and informative all rolled into on time I've had to lease on my own. Herman Winston is the first car salesman that I have felt was honest, friendly, and informative all rolled into one. For the first time I walked away feeling good about my car lease. I would highly recommend Herman to my friends in need of a new, used, or leased vehicle. Josephine Loschiavo More

Had urgent need for car - used or new. Salesman was not pushy. Let me arrive at my own decision. Sales process was easy and quick. Was in my new car in less than 24 hours. Warranties and oil change program pushy. Let me arrive at my own decision. Sales process was easy and quick. Was in my new car in less than 24 hours. Warranties and oil change program seem to be good, although have not used them yet. More